Mercure Hotel Düsseldorf Airport4.0 out of 5.0
Recent guest reviews
About 15mins from the airport. ...breakfast good value. Staff very friendly. Rooms very clean. .. not much else around you but ok for business and long days....would use again if in that area. Free WiFi but it's not too fast.
When I arrived in the room, it felt like it was not really cleaned, or maybe somebody slept inside before? The (only) pillow of the bed laid like someone already used it. (photo). This is not worthy of a 4 Star Hotel!!!? Would not come back nore recommend.
After a very long drive was hoping for a good nights rest. Phoned before I booked and asked if a large van could be accommodated (important as we needed secure parking for customers load in van). ON arrival no where to park. On check in was told abruptly we had not booked correctly (we had our son with us) I knew I had booked correctly so was not happy with the tone i which I was spoken to. In fact once i charged my phone and turned on my accor mobile phone app - my booking clearly stated 2 adults AND 1 child - so clearly the receptionist was not doing his job properly or the website does not send the right booking information through! Room was very pokey for a family room, could barely get into bed and this made it challenging at night. There was also no nets on the windows, so either curtains shut and dark for privacy, or open and all can see if you are on the ground floor (which we were). Rooms were hot and no air con, so windows had to be left ajar - on the ground floor this always feels risky. No tea and coffee tray, tried to get one at the bar which was still open and told they had switched the equipment off. Went to bed hungry and thirsty, and couldn't wait to leave. Went to bed grumpy and woke up in a very bad mood - not helped by the lack of helpfulness not willingness to assist. I believe the manner in which you are served speaks volumes about a hotel and this hotel was lacking in all areas. The only positive thing was the very reasonable price for the room.
Did travel with the friends and family, it's was all wonderful with smiling face all around. Services are excellent, the only thing I missed was the pool which somehow was mentioned at the time of booking. Recommend to stay, will book again...
Nice Room, very polite people, excellent diner, clean. The reception was friendly, the processing of my reservation was quick. The room was clean, as well as the bathroom. The laundry service quicker than I expected. It is really a hotel to come back to in the future.
Convenient hotel at 15 minutes drive from airport. Friendly staff, smooth check-in and check-out procedure. Clean rooms. Restaurant is good. Nothing much else to do in the neighbourhood. View on meadow.
I must say that we had a bad welcome as a platinum French Accor member. I was told that my partner had to pay his own drink as it is only offer the the cardholder. There are unfortunately some hotels from this French group who don't understand the French hospitality. And I recommend not to go in this hotel if you are a Le club Accor cardholder. I never had this kind problem in another country with Accor hotel. German hotel translate word by word without understanding what "fell welcome" means.
I stayed in this Mercure hotel for one night only. Check-in was done quickly. Even this is called an airport hotel, it's a bit far off everything and isolated. The property itself is quite old, but I didn't mind. I had an average room which was clean, but could have been more spacious. Their restaurant was closed, therfore I had dinner in the bar, which was ok. I ate a salad only. Le Club Accor membership was not honored at all
Room was clean and stylish, staff friendly and helpful. Facilities were clean. Dinner was good, food was tasty and well prepared. The Dessert was delicious. Would stay there again. Nice small Bar Area. Convenient location to Airport. They do offer a shuttle, which I did not use, since I had a rental car. Amenities in the room were good, except they didn't provide lotion in the room, but offered shampoo, conditioner, and soap.
Had a lovely stay here. Staff we're very friendly by check in and check out. The lady at the breakfast was also really nice and the breakfast was really good. Rooms we're comfy with a good bathroom and the shower was perfect. Parking was only €5 per day and there is a McDonald's only 3/4 minutes away by car. I would really reccomend this hotel and I will definitely come back to this hotel. Only disadvantage was no airconditioning.
Reviews from Trip Advisor
53% of guests recommend this hotelTotal of 620 reviews