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Holiday Inn Düsseldorf - Hafen

4.0 out of 5.0

Recent guest reviews

You can expect more in this Hotel than any other regular European Hotel. Full Restaurant and Bar that opens until 2am. But for me the most important thing was the location, literally next to the S train station, from there you are 3 stations away from Central Station, but the same S8 line takes you from steps away from hotel to Dusseldorf airport. Staff was very professional and kind, rooms are spacious and the area is very quite, so I spend 6 nights there of relaxing sleep. I will choose this Hotel for my next trip no doubt.

This hotel has recently changed from Mercure to Holiday Inn, and a renovation of rooms is underway. I love this hotel and have stayed at both brands and whilst I like the amenities , the restaurant and bar, the rooms are a great size and decorated well with coffee machines in all rooms. If you receive a room on the first floor overlooking the road, definitely used the earplugs provided as the road is very busy and the teams run until late and start again very early. Also deliveries to the kitchens are often early. I ask for a room either high in the building or in the garden pavilion out the back. The two storey rooms on the top floor are great and the pavilion rooms are big and very quiet.

The holiday inn is a nice hotel not too far from downtown Dusseldorf. It lies on the corner of a rather busy road and a busy railroad. Stays noisy till late in the evening. The rooms are large and well equipped, beds are ok. The in-house restaurant is very good. Breakfast buffet is well provided with a rich selection. Staff is friendly, would not mind going back there.

Overall , well it's just an average HI, but there are some points that made me go for a 2 only. The good: Decent sized and clean room, large parking under the hotel. Breakfast is okay (but not super) and like always very expensive The cons: Some rooms are located in an extra building you have to walk over a parking lot to reach this building, quite fun with 2 suitcases and a notebook bag (no free hands) when its raining. (see picture) The shower has no curtain or door, so after a shower the bathroom is just flooded, staff told me its a -design- decision..... (see picture) Internet is not working with room number and last name, you have to get a voucher Internet is horrible slow Your credit card is charged as -Mercure Hotels- weird as it's a HI no solution was offered Check in and out took quite a while. The most annoying was that they gave me a key of an already occupied room, when I opened the door the occupant was not happy about this (he made this VERY clear to me) but understood its not my error so I had to head back to the reception, again with two suitcases and a notebook bag in the rain, over the parking lot......

Hotel seems to be recently renewed. Clean, decent breakfast (but nothing fancy), rather quiet. Plus is a walking distance to the old town. It takes around 20min if you are not distracted on the way by the shops and river bank view. Taxi drivers argue that this is Mercure (change happened recently), so just go with the flow :-) Negative side - I got ground floor room which required from me to keep courtains closed as windows were from the floor to the ceiling.

If you are driving here the location is ideal as it's on the edge of the city minutes from all motorways so you don't have to negotiate the city. It's about half an hour's walk to the shops / old town and a taxi costs around 10 - 15 Euros or a tram is even cheaper. Rooms perfectly clean but in this era of saving energy the beds are not changed daily ( we stayed 3 nights) only 1 comp bottle of water on arrival but there is tea/coffee making facility in the room. The buffet breakfast is well worth paying for as the hotel is not in a location with a choice of cafes. This is a reasonably priced hotel, very clean and best of all underground parking (especially if it's raining, you can get a lift straight to your floor)! If you can get a room at the back of the hotel, the refuse collectors and trams won't keep you awake!

I stay in Düsseldorf for 4 nights every two weeks, and have tried various hotels in the area but this was my first stay here. I booked it as it appeared to offer good value but I was ultimately disappointed. Check-in was efficient, the staff pleasant (throughout my stay), and I parked underneath the hotel. At €15, this seems a little excessive so my car only spent one night down there. Room 101 I found to be a little poky and cramped. The toilet roll holder was right where my leg wanted to be, the bed seemed to be a small double with a slightly sagging mattress, and the shower stall was barely adequate (I'm a big guy) but water pressure and temperature were nice. The storage was plentiful, with a spacious safe, large enough to house my oversized laptop (unusual), and a fridge is always good. Everything appears fresh, probably recently decorated, but in the refit they seem to have omitted the air-conditioning which grated and buzzed, even on the lowest setting. On the highest setting, I couldn't hear the TV! With a fully-opening window, it might have been nice to have some fresh air? Well, yes, except the passing trains would have kept me awake all night, too! Furthermore, the barefoot test revealed that the wood-effect floor was really quite dirty. And with a glass door to the bathroom, without a curtain on the window in there, meant that I was awake from 6am as the daylight streamed in, unchecked. I would also have preferred a security chain on the door. Finally, the internet access ticket I was given ran out every 24 hours and only allowed one device, despite being marked as a 7 day, 3 device limit. I had to ring down and visit reception twice during my stay to maintain WiFi connectivity. Once I was connected, the speed was good and the signal strong. On the plus side, everything worked, the TV has CBBC, BBC1 and BBC2 as well as a couple of news channels in English, there were several plug sockets (including one by the bed), and the lighting was nice and subtle. Public transport links are excellent with trams, buses and trains right on your doorstep (literally). While I didn't use the restaurant, I glanced at the menu and the choices seemed a little limited but pretty fancy. I chose to dine elsewhere. I'm afraid I won't be using this hotel again.

Stayed here for one night as travelling to the city for work. Greeted with a smile, efficient check-in. Room 136 was very large, with a really comfortable bed and lots of windows to let in natural light. The bathroom was a good size too, however no shower curtain or door meant the floor got wet - make sure you use the non-slip mat that is in the wardrobe. Breakfast was very good with a wide selection of food. Service was slow with many tables being left with dirty pots and wasn't offered tea or coffee

Just exactly what you would expect from a Holiday Inn. Nice rooms and well fitted out and the staff were really friendly and always keen to help. I liked the room itself, comfortable bed and nice decor. At times it felt a little cramped and the shower was pretty much as small as it could be, I could definitely see this being a problem for some people. What is great about this is access to the Trade Centre, Airport and downtown. The hotel is pretty much sitting on top of the Train Station with direct trains to the Airport and only a couple of stops to the main Train Station with connections to downtown and the Trade Centre. There is also a Tram stop practically outside the hotel so no again great for access. I was informed that the Holiday Inn recently took over management of the hotel and there are upgrades on the way overall I liked the hotel as it is. As with all of Dusseldorf Hotels the prices were just crazy during the exhibition, once the prices go back to normal this is definitely worth considering. Even though it looks quite far from the Airport you very easily could use this hotel as a stop over Airport Hotel as the Train Service to the Airport is Great.

Gorgeous hotel. The staff were very helpful and friendly nothing was ever too much to ask of them. Food was good. Rooms were spotless. The hotel was in a good location, Close to the tram which takes 5 mins to get into town.

Volmerswerther Str. 35 Duesseldorf NW

Hotel highlights

  • Walking distance to Rhine Tower
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Business center

Located in Hafen within a short walk of Rhine Tower, Holiday Inn Düsseldorf - Hafen is within a mile (2 km) of other popular sights such as Neuer Zollhof. This 160-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's in central Duesseldorf and also close to Duesseldorf City Hall and Museum Kunstpalast.


This hotel serves as home to a bar, along with a brasserie that specializes in international cuisine. Savor a meal from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


All of Holiday Inn Düsseldorf - Hafen's 160 individually furnished rooms provide refrigerators, coffee makers, and safes. 26-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.

Property features

Holiday Inn Düsseldorf - Hafen features free WiFi in public areas, 3 meeting rooms, and conference space. Self parking is offered for EUR 15 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Room, 1 King Bed, View

King 1 | Sleeps 2

Standard Room

Full 1 | King 1 | Sleeps 2

Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Room, Courtyard View

Full 2 | King 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 768 reviews