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Hilton Garden Inn Dublin Custom House

3.0 out of 5.0

Recent guest reviews

the staff is very friendly and very helpful. I knew when I booked that the hotel was undergoing some construction (adding air conditioning) not really a problem. Pros- near the new Irish Immigration Museum and a short walk over the bridge- but check out your location before booking. Very good breakfast each morning. Cons- no valet, parking lot is not really convenient, and small elevator. Booked 4 months ago and wish the room had not been near the elevator.

Terrific location...loved the room! Hop on and off tour bus right outside the front door too!

The only con I can give is that there is construction going on. even this really wasn't much of an issue. The room was clean and very comfortable. Best pillows in Ireland.

The hotel was clean, convenient and easy. I would recommend it to others travelling to Dublin.

Room was clean, hotel was well maintained, and they have best breakfast ever. One of my best hotel experiences of all time.

Very nice hotel. Walking difference from convention center.

Arrived on a red-eye international flight at 7am. Hotel staff were incredibly supportive and got me a room immediately--which was appreciated beyond words. Room was clean, comfortable and all of staff was very friendly. At at restaurant and room service once--both very good. There is no AC, but it wasn't a problem with the weather (although other reviews at different times of the month indicate it can get hot); this appears to be something they are fixing with upcoming upgrades. I did sleep with the windows open, which was a bit loud as I was on the first floor overlooking the entrance, but it wasn't too much of a problem.

Overall I enjoyed my stay. It was right on the water, within walking distance to many resturants, Shopping, muesums, the trains to take you to parts beyond Dublin, the tram for travel around Dublin. My biggest complaints in this hotel was the lack of central air conditioning....it can become hot during the day & our cleaning person, would take the used bath linens and replace everything excluding the washcloths. Each day I had to contact the front desk & wait to take a shower.

In town for a week, primarily to see U2 at Point Depot. Got a great rate for a twin room, and location was perfect for access to arena and city centre. LUAS stop about 2 block walk, airport bus stops in front of the hotel so transport very convenient! Also easy to walk anywhere with a bridge crossing to the south side also in front of hotel. Staff were very helpful with requests and even housekeeping always had a friendly hello when I passed them in the hallway. Room was clean and generally comfortable. The lady who checked us in was even able to give us a room with a river view - lovely! My only negatives, which would not prevent me staying again, were nitpicky things like hard pillows, no in room safe, radiator heating can make room stuffy (kept window open whole time), very poor lighting in the bathroom, insufficient bathroom counter space for 2 women, and need electric outlets next to both beds (we're a digital generation, now so lots to recharge), also no clock radio in the room. Also, the soap container for the sink is in a poor location, making you drip water/soap all over anything you place on the counter under it the dispenser should be right over the faucet, or provide bars of soap. The height of the bathtub may be an issue for older travelers, those with short legs or those with limited movement getting in is easy, getting out is tricky. As I said -- all nitpicky and not a reason to not stay again. Just things that could be improved for an even better customer experience. Looking forward to my next trip, and for the right rate, I'd definitely stay here again!

Nice place staff was very good , rooms clean. About 20 min walk to city center. Should offer breakfast in room price.

Everything was just fine, very clean, people were nice, room was comfy. Disappointed with breakfast...I'd stay here again for the price.

Good location - 10-15 minute scenic walk to center city (Trinity College area). Taxis are available, garage is attached if you have a car. Breakfast was good - not too many eating places close by. Center city has pubs and lunch places - bkfst best done in hotel. Clean and comfortable. We had a triple - one queen and one twin for a couple and a 12 y/o. Famine ship located 30 paces from the front door of the hotel.

Location was close enough to center of Dublin with less noise at night. Parking facility adjoins hotel. Staff was friendly, helpful, and knowledgeable. Elevators were quick. Room was made up each day with new towels, breakfast had good selection, room has tea kettle, cups, tea, sugar, milk packets, etc. We had three in a room with no problems.

Decent hotel....good location. They stored our bags for us until,our room was ready. My husband, my two kids & myself had just flown in from New York & we were incredibly sleep deprived, and they did their best to accommodate us with an early check in. Nothing fancy about the room--just your typical European hotel room, but clean and comfortable.

Needing a room for 3 limited our options but Jury's Inn Custom House worked out fine. None better for. A few blocks from OConnell St., 15 minutes to Temple Bar - no sweat if the short walks don't bother you. Very nice Irish breakfast buffet. Staff was top notch.

Great check-in, room and location. Good value for the money.

We needed a clean close to where we wanted to go. It was just what we needed. Thank You

The hotel was very nice. The staff was very helpful. It was a bit of a walk to the center of town but very manageable in good weather.

Just don't book here. With so many options, in the same price range, I'd look elsewhere first, in fact I don't even think I'd use Jurys Inn Custom House as a last resort. We stayed at three different hotels on our trip this past April and this by far the worst one.

Our visit to Dublin was wonderful thanks to our stay at Jurys Inn. The breakfast was fresh and hot, the coffee was plentiful and the breads were to die for. The staff were helpful and friendly, just what every traveller desires. Great place with soft, comfortable beds!

Room options

Twin Room

Twin 2 | Sleeps 3

Room, 1 King Bed

King 1 | Sleeps 2

Room, 1 King Bed, River View

King 1 | Sleeps 2

Family Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Hilton Garden Inn Dublin Custom House

Everyone (8) Couples (4) Family (9) Friends (2) Other (2)
4

location to the new irish immigration museum

Everyone

the staff is very friendly and very helpful. I knew when I booked that the hotel was undergoing some construction (adding air conditioning) not really a problem. Pros- near the new Irish Immigration Museum and a short walk over the bridge- but check out your location before booking. Very good breakfast each morning. Cons- no valet, parking lot is not really convenient, and small elevator. Booked 4 months ago and wish the room had not been near the elevator.

By on Sep 22, 2017

Review comment responded on Sep 27, 2017

Dear Guest. Thank you for taking the time to review our hotel following your recent stay. We appreciate your feedback and I will share this with the team,. We look forward to welcoming you back to the hotel in the future. Kind Regards, Sharon Conroy, Front of House Manager

5

amazing hotel!!!

Everyone

Terrific location...loved the room! Hop on and off tour bus right outside the front door too!

By , from NY on Jul 30, 2017

Review comment responded on Aug 25, 2017

Dear Patti. Thank you for taking the time to review our hotel following your stay. I am delighted with your scores and comments and will pass your comments onto the team. We look forward to welcoming you back to the hotel in the future. Kind Regards, Sharon Conroy, Front of House Manager

4

great staff, extremely convenient location

Everyone

The only con I can give is that there is construction going on. even this really wasn't much of an issue. The room was clean and very comfortable. Best pillows in Ireland.

By on Jul 5, 2017

Review comment responded on Jul 14, 2017

Dear Guest. Thank you for taking the time to review our hotel. I am glad that you enjoyed your stay and found our staff to be helpful. I will pass your comments onto the team. We look forward to welcoming you back to the hotel in the future. Kind Regards, Sharon Conroy, Front of House Manager

5
Everyone

The hotel was clean, convenient and easy. I would recommend it to others travelling to Dublin.

By on Jun 26, 2017

Review comment responded on Jun 28, 2017

Dear Guest. Thank you for taking the time to review our hotel following your recent stay. I am delighted to read that you had a great stay with us and will recommend our hotel to others. I look forward to welcoming you back to the hotel in the future. Kind Regards, Sharon Conroy, Front of House Manager

5

one of the best experiences in a hotel

Everyone

Room was clean, hotel was well maintained, and they have best breakfast ever. One of my best hotel experiences of all time.

By on Dec 16, 2016

Review comment responded on Feb 10, 2017

Dear Guest. Thank you for taking a moment to share your experience. I am delighted to read such great comments, particularly about our breakfast We look forward to welcoming you back to our hotel in the future. Kind Regards Sharon Conroy, Front of House Manager

5
Everyone

Very nice hotel. Walking difference from convention center.

By on Aug 29, 2016

5

excellent service; great location

Everyone

Arrived on a red-eye international flight at 7am. Hotel staff were incredibly supportive and got me a room immediately--which was appreciated beyond words. Room was clean, comfortable and all of staff was very friendly. At at restaurant and room service once--both very good. There is no AC, but it wasn't a problem with the weather (although other reviews at different times of the month indicate it can get hot); this appears to be something they are fixing with upcoming upgrades. I did sleep with the windows open, which was a bit loud as I was on the first floor overlooking the entrance, but it wasn't too much of a problem.

By , from Philadelphia, PA on Aug 29, 2016

4

right on the water

Everyone

Overall I enjoyed my stay. It was right on the water, within walking distance to many resturants, Shopping, muesums, the trains to take you to parts beyond Dublin, the tram for travel around Dublin. My biggest complaints in this hotel was the lack of central air conditioning....it can become hot during the day & our cleaning person, would take the used bath linens and replace everything excluding the washcloths. Each day I had to contact the front desk & wait to take a shower.

By , from Philly on Aug 14, 2016

4

dublin vacation

GetawayWithFriends

In town for a week, primarily to see U2 at Point Depot. Got a great rate for a twin room, and location was perfect for access to arena and city centre. LUAS stop about 2 block walk, airport bus stops in front of the hotel so transport very convenient! Also easy to walk anywhere with a bridge crossing to the south side also in front of hotel. Staff were very helpful with requests and even housekeeping always had a friendly hello when I passed them in the hallway. Room was clean and generally comfortable. The lady who checked us in was even able to give us a room with a river view - lovely! My only negatives, which would not prevent me staying again, were nitpicky things like hard pillows, no in room safe, radiator heating can make room stuffy (kept window open whole time), very poor lighting in the bathroom, insufficient bathroom counter space for 2 women, and need electric outlets next to both beds (we're a digital generation, now so lots to recharge), also no clock radio in the room. Also, the soap container for the sink is in a poor location, making you drip water/soap all over anything you place on the counter under it the dispenser should be right over the faucet, or provide bars of soap. The height of the bathtub may be an issue for older travelers, those with short legs or those with limited movement getting in is easy, getting out is tricky. As I said -- all nitpicky and not a reason to not stay again. Just things that could be improved for an even better customer experience. Looking forward to my next trip, and for the right rate, I'd definitely stay here again!

By on Dec 3, 2015

3

trip

Couples

Nice place staff was very good , rooms clean. About 20 min walk to city center. Should offer breakfast in room price.

By on Sep 19, 2014