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Carlton Palace Hotel

5.0 out of 5.0

Recent guest reviews

This hotel is elegant with a staff that are extremely professional and approachable

In Deira, which is not the most exciting area - but it's a nice hotel. I would recommend it.

The hotel and staff are wonderful and the breakfast was perfect. Room service was top notch and I loved the roof setup with pool and bar. Hookah was great and so was the food. I recommend the fish and chips. You get plenty of food for room service. The only down side that we experienced was a leak in our room. We were given an industrial fan to dry the leak but it did not dry the whole time we were there which caused a slight odor that housekeeping noticed as well and tried to help with. I would surely stay again!

I want to say the staff provided exceptional customer service. Thank you Judy,housekeeping staff! Great breakfast buffet!

I really enjoyed Dubai; all the people was very friendly from all the different countries. Everything was in walking distances - stores and restaurants. The only problem I had with my room was the bar club beneath you could hear the music until 3 am in the morning.

Wonderful staff, Excilent service.good location. Close to shopping centers. Good food,

Pros: great location and amenities. Gym has a great selection of machines and weights. Staff is very sincere and helpful Cons: could here a bit of the music from the nightclub through the windows at night. Probably because the location of the room.

Perfect Choice (single) and has a good shisha cafe behind it (same building)

The staff was extremely helpful and friendly! The room was very nice, and the bed comfortable. My stay was very pleasant!

For the price I would have expected the rooms to be a bit more polished. The room had some missing paint and the wall at the entry was a little dirty. The staff, location, and lobby was all above average. Too bad I didn't make it to the pool.

Nice hotel look to be clean. The room was nice but I didn't like the shower because it leaked through the door seal onto the bathroom floor.

the hotel are good and they care about you if you have any problem just ask for ms:fatima and every thing will be ok .

I can't say anything bad about this place. Free ride to the airport. Grocery store open 24 hours on site. Lots of places to eat near by. They charge for internet use like most others in the area.

Great friendly and helpful knowledgeable staff the food was great,the hotel overall is great.we had a enjoyable time

the hotel was a little out of the way but a 10 minute walk to the metro. The room was nice but nothing special. The restaurants in the hotel were pricey. The staff were pleasant and they brought you a little piece of candy each night.

It was a lovely place for value and convenience with my first stay in Dubai. Will most likely come back.

A very well kept hotel; professional looking and very efficient. Staff personnel are well informed and very helpful; very professional and well groomed.

Overall, the hotel was worth it for the price and the location. We had stayed in the executive room, which included the breakfast buffet. The hotel was more family oriented then other hotels I have stayed at in Dubai. The staff was very helpful and polite. The only concern I would have is from the 8th floor to 10 floor are suppose to be the executive rooms and suites, which there is a lounge you are suppose to be able to get snacks and drinks. The food would sit out from 3-9 with no cooling system in place, which would be a big concern for food contamination, especially when there is very few people staying on these three levels. Otherwise, the hotel is a great price to stay if you are planning to be in and out touring and shopping in Dubai.

The Room was luxurious and comfortable with every amenity possible. buffet breakfast had every possible variety and priced just right. The location of the Hotel is in the old town, and very central to malls, shopping and dining.Dubai International airport is a convenient ten minutes from the hotel. Enjoyed my time there.......

The Metropolitan Palace was a nice one night getaway. The rooftop pool was great, and so was the food. The prices were too high, and given the empty status of the hotel due to the financial crisis, you'd think they'd bring prices down to attract more business. Be careful if you book on-line. The front desk was about to charge me for the room until I pointed out that I already paid online.

Al Maktoum Street Dubai

Hotel highlights

  • Close to Deira City Centre
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Deira within a mile (2 km) of Deira City Centre, Carlton Palace Hotel is within 2 miles (3 km) of other popular sights such as Gold Souk. This 212-room, 5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free valet parking. Near the airport, it's also near Grand Mosque and Dubai Creek.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All 212 air-conditioned accommodations feature living rooms. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Other standard amenities include minibars, free newspapers, and safes.


Property features

Carlton Palace Hotel features a nightclub, an outdoor pool, and a children's pool. There's free valet parking, and an airport shuttle (available 24 hours) for AED 100 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.

Room options

Executive Room

King 1 | Twin 2 | Sleeps 3

Junior Suite

King 1 | Sleeps 3

Executive Single Room

Twin 1 | Sleeps 2

Deluxe Single Room

Twin 1 | Sleeps 1

Guest reviews for Carlton Palace Hotel

Everyone (5) Business (4) Couples (2) Family (1) Other (7) Friends (2)
5

class with a personal touch

Everyone

This hotel is elegant with a staff that are extremely professional and approachable

By , from indiana on Dec 17, 2017

Review comment responded on Dec 18, 2017

Dear Valued Guest, Thank you for staying at Carlton Palace Hotel and thank you for your kind words. We are so humbled that you find us elegant, professional & approachable. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. Indeed, we look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels

5
Everyone

In Deira, which is not the most exciting area - but it's a nice hotel. I would recommend it.

By on Dec 6, 2017

Review comment responded on Dec 8, 2017

Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. We cannot wait to welcome you back. Kind Regards, Hosni Abdelhadi, Group Managing Director, Carlton Hotels

4

good hotel near souks and train system

Everyone

The hotel and staff are wonderful and the breakfast was perfect. Room service was top notch and I loved the roof setup with pool and bar. Hookah was great and so was the food. I recommend the fish and chips. You get plenty of food for room service. The only down side that we experienced was a leak in our room. We were given an industrial fan to dry the leak but it did not dry the whole time we were there which caused a slight odor that housekeeping noticed as well and tried to help with. I would surely stay again!

By , from Georgia on Nov 28, 2017

Review comment responded on Dec 1, 2017

Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. Please be rest assured though that we are committed to further improvements throughout the hotel in 2018 and beyond. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5

great price and nice hotel! great entertainment!

Everyone
Hotel grand entrance!

I want to say the staff provided exceptional customer service. Thank you Judy,housekeeping staff! Great breakfast buffet!

By on Nov 25, 2017

Review comment responded on Nov 28, 2017

Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5

the hotel is a good area downtown dubai

Everyone

I really enjoyed Dubai; all the people was very friendly from all the different countries. Everything was in walking distances - stores and restaurants. The only problem I had with my room was the bar club beneath you could hear the music until 3 am in the morning.

By , from Atlanta, GA on Nov 24, 2017

Review comment responded on Nov 29, 2017

Dear Value Guest, Thank you for choosing Carlton Palace Hotel for your stay in Dubai. We are glad that you enjoyed Dubai and that you had a wonderful experience with us. We hope to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5

awesome trip

BusinessTravelers

Wonderful staff, Excilent service.good location. Close to shopping centers. Good food,

By on Jan 5, 2015

4

1 night stay

Singles

Pros: great location and amenities. Gym has a great selection of machines and weights. Staff is very sincere and helpful Cons: could here a bit of the music from the nightclub through the windows at night. Probably because the location of the room.

By on Nov 22, 2014

5

perfect choice (single)

GetawayWithFriends

Perfect Choice (single) and has a good shisha cafe behind it (same building)

By on Nov 21, 2014

5

comfortable hotel & friedley staff

BusinessTravelers

The staff was extremely helpful and friendly! The room was very nice, and the bed comfortable. My stay was very pleasant!

By on Oct 17, 2014

3

a little rough around the edges.

Singles

For the price I would have expected the rooms to be a bit more polished. The room had some missing paint and the wall at the entry was a little dirty. The staff, location, and lobby was all above average. Too bad I didn't make it to the pool.

By on Mar 14, 2014