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Grand Excelsior Hotel Deira, Dubai

4.0 out of 5.0

Recent guest reviews

It was more than I expected. Very warm ,well mannered friendly staff. Food was really good with a lot of variety. Location of the hotel was central and v . Convenient to catch cabs to link other places. Extreme value for money .

Good hotel, but there is nothing to see ir do at walking distance. Are hard, there was no room service menu in the room, and when I called guest services to verify what restaurants were at the hotel they were not sure and did not know that hours of operation.

Friendly staff, excellent for the price, neat, towels a bit on the old side. Very nice experience but would like a free breakfast added to the package next time.

Stayed in 4 different hotels throughout Dubai and loved this one the best thus far. Staff is super professional and courteous. Rooms are great and the beds/pillows were super comfortable for me. The only mark down I had was for the location, but cabs are easy to catch from the hotel to anywhere in Dubai. Would stay here again and recommend to the traveler moving around Dubai.

The music from the night club is terrible till 3am So no sleep till 3am every day

The driver refused to pick me from the airport as I did not inform the hotel that I need airport pickup although that there was empty seats. the room was so noisy because of the Disco as it was first floor and no body informed me upon check in.

I requested a NON smoking room when I booked but instead was put in a smoking room for the 1st night; forcing me to switch rooms on the 2nd. The new room had the cozy feature of the bathroom flooding every time I showered. I'd call maintenance and they would come up "fix" it and leave wet towels all over the bathroom. I was very disappointed for the money. The manager has since emailed and said they fixed the bathroom after I left....so maybe the next guest will have a better experience. I feel very let down by the Sheraton!

very good breakfast .Staff are very courteous The internet service did not function for some days

Very friendly staff and very helpful.The room is spacious enough for two persons and has everything needed for comfort.For those who likes more quietness it is advisable to book in higher floors.Location wise, this hotel is very near to all major attractions besides you don't need to leave the hotel as it has everything you need from restaurants to bars to swimming pool to health club.I highly recommend this hotel and for sure I will stay there on my next trip to Dubai.

Nice place. Short walk to metro station and the busy Deira shopping area.

Was assign to the terrible / dirty / smelly mildew / smoking odor / noise from the disco party room all night long. plus the loud noise from air plane taking off and landing near by airport

I can't say it's a total Sheraton experience, but very decent. Rooms could use a change of carpets and air-conditions, but space is ok, atmosphere too (when weddings in the lobby finish early!), and staff is very helpful. Price is right there on edge, shouldn't get more expensive since it is not within walking distance of anything. In general, just good value for money. Have stayed before and will stay again.

good service in room service good restaurant best view

very good services so very cute staff and very nice tour in dubai in my trip

Good location and good hotel but staff need to be little more welcoming. Personal touch and assistance is missing.

I stayed at sheraton Deira Hotel for more than 5 times and every time is excellent. The service is excellent. very happy.....

They have parties in the ballroom located in the Ground floor, despite been in the 4th floor the noise was terrible, we called several times, and finally at 2 in the morning they decrease the volume. We couldn't heard the music, just a continuous boom, boom accompanied by vibration. This ballrooms should be sound proof specially in a chain hotel like this. The next day we were changed to another room in the 5th floor in the other side of the building, which it was much better..

At our arrival the type of room we had booked was not available, therefore, we were upgraded to a suite. The concierge was very helpful. She not only suggested on what tours to take but also gave us very helpful tips of how to explore the city. The buffet breakfast was excellent.

Wonderful experience

Hotel is short drive from the airport and close to Deira gold guk and shopping. Staff are always helpful and smiling. The price was great. I have stayed in the hotel several times. I can't remember any bad experience.

Al Muteena St, Deira Dubai

This 229-room, 4-star hotel has an outdoor pool along with free in-room WiFi and free valet parking.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

All 229 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and LCD TVs with satellite channels. Free bottled water, hair dryers, and safes are other standard amenities.


Property features

Grand Excelsior Hotel Deira, Dubai features a nightclub, an outdoor pool, and a health club. There's free valet parking, and an airport shuttle (available 24 hours) for AED 95 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.

Room options