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Karavansara Retreat

3.5 out of 5.0

Recent guest reviews

We booked this hotel after various good reviews.This is why i have put a bad,but fair and true review of this hotel. 1.we emailed the hotel 6 hours before arrival to ask them to arrange an airport pick up,there was no reply and when we landed there was no one to meet us/pick us up. 2.When we arrived i questioned why no one had picked us up and they said they had not checked their emails!I told them it was ridiculous that a hotel does not check their emails,the manager appeared explained that they had just taken over the hotel and were sorting things out.He apolagised and said he would arrange a FREE taxi back to the airport on our departure. 3.We stayed here for 5 nights,we left to go to the temples etc some times at 5 am,upon arrival back at the hotel,sometimes at 3-30pm the rooms had still not been cleaned.On two occasions we complained as we had to sit outside our room in the baking heat and wait for the rooms to be done!This hotel only has approx 11 rooms.The rooms had NO SMOKE ALARMS 4.Twice we sent washing to be done,on both occasions clothes were missing,which we had to chase up. 5.There was no one on reception after 6 pm except a security guard who spoke no english,everytime we arrived back at the hotel after a night out between 10pm and midnight,he was always asleep in the chair away from reception,where all the room keys were left on the counter,anyone could of walked past take a key and rob the rooms.We walked past him on numerous occasions without him waking up. 6.The morning we checked out,we asked if they could arrange the free taxi to take us to the airport,the manger was nowhere to be seen,the receptionist said that they had arranged a tuk tuk to take us to the airport,i said the manger had said a FREE Taxi because they had let us down at the airport pickup.I was told that they were only prepaired to pay for a tuk tuk.I told them to stick it and said it was disgusting that they had gone back on their offer and expected us to travel to the airport in 40 degrees heat with no aircon in our travelling clothes.If this is sorting things out/customer service,they really need to take a good look at themselves and the company that have taken over this hotel need to take a good look at how they run a business. 7.the hotel is in a great location,5 mins walk into the main town/resteraunt beer street area. 8.The room when cleaned was very comfortable

We stayed here while visiting Siem Reap and Ankor Wat - very much like a home rather than hotel and had a nice rooftop pool aswell. The restaurant across from the apartments serve great good and its also a short walk to the market and shops if you wish to buy local produce and cook yourself at home.

Wouldn't stay again. Staff are nice and the rooms look good but the sheets had clearly not been washed after the previous occupants of the room. Give it a miss. Tour booked though hotel of Angkor Wat was fine but guide was not the best.

After staying in Siem Reap at Karavansara for one month, I can confidently say this is the best choice!!! It is the perfect location, just a 5 minute walk to Pub Street, one minute from King's Road, and central to everything! Since tuk tuk drivers do no know addresses or streets but everyone knows Temple Coffee (Karavansara is right next to Temple Coffee) getting home is easy, always. But those are just small reasons to stay here. The apartment was amazing. The bathroom alone is the size of most hotel rooms. The deck is huge and ours overlooked the main street where the Giant Puppet Parade was! So, of course, we invited local friends over who had never seen the puppet parade!!! Everyone was so impressed with the apartment!!! The sunsets from the living room were second to none. Everyone that works at Karavansara is welcoming, helpful, and will make your stay perfect. The pool on the roof is cool and refreshing.........I want to go back!!!! Thank you to all at Karavansara for making our month so comfortable!!

Nothing special about the place. It is close to Night market and Pub street. A bit in a quiter area with discreet staff. The rooms have a good size and there are not too many rooms. So it can be the perfect place if you sre not looking for something special.

I booked a night there , stuff are not that friendly. Room is full of mosquito flying around. Very disappoint of the service ! Good location but the room is not that nice Need to improve on this point.

The hotel overbooked. So despite us booking and already pre-paying 2 months in advance, when we showed up on New Year's Eve, my family didn't have a room. The hotel staff proceeded to make us wait 2 hours, while they tried to book a cheap replacement. It was only when I said I'd personally pay for a more expensive replacement hotel, that we were able to find lodging close to midnight. By that time, we were exhausted, and it was too late to inform our Tuk Tuk driver of our new location, so we had thus had to miss the 1st sunrise of 2017 at Angkor Way, which we traveled half the planet to see. So they ruined what was supposed to be a highlight of our vacation. Throughout the process, Karavansara hotel tried to bargain and solve their screwup cheaply, instead of focusing on how to help us quickly. They were truly terrible. Our experience was so bad, that I'm considering asking / Expedia to de-list this hotel.

Me and my boyfriend stayed at this hotel for just two nights. The hotel is just few minutes away from the main street. The room was clean and charming although we had a little guest one night making noise. It was a gecko but it is pretty normal there and they are harmless. The staff was very helpful, they have arranged a tuk tuk for us to pick us up from the airport and take us to Angkor Wat. I will surely go there again if i may visit Siem Reap another time.

I stayed at Karavansara Retreat for 2 nights. Overall, the hotel is very nice. Good location, easy walk to the Old Market and Pub Street area, but tucked away in the Wat Bo area east of the river. Nice clean room with a big bed and a patio. Rooftop pool is lovely. The only complaint is due to the location of my room, which was very close to the road and the front lobby of the hotel, it got quite noisy at night. Aside from this, I would recommend this hotel!

the place is very convenient by the river, with restaurant and shops around. you can walk to/from a lot of the places from here, the old market and pub street are just nearby. i will certainly stay here again next time i visit.

Room options

Room (Colonial Heritage)

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 343 reviews