Holiday Inn Express Poole3.0 out of 5.0
Recent guest reviews
I have stayed in a couple Holiday Inn's that look tired and in need of of some refurbishment and I must admit I approached my Stay in Poole with some trepidation.How wrong could I be! Staff were excellent well mannered,polite and helpful.Room on the third floor was basic but clean and nicely decorated.The breakfast was good by Holiday Inn Express standards,the breakfast room was clean tidy and tables were cleaned very quickly. Well done to manager and staff.
Rooms are quite basic, we were moved rooms as the toilet wouldn't flush and the Wi-Fi wouldn't work. The second room toilet wasn't great on the flushing either. Bathrooms were clean but there were a few dirty marks on the walls by the beds and there were no power sockets near the beds. The room and lobby came with free WiFi. The customer service however was spectacular. We dealt with 3 different girls over the night we stayed and all 3 were lovely. They are the reason we have given this place a 4, They were attentive, polite and all round great.
Stayed 2 weeks ago during a heat wave!! What a fab stay. Stayed in room 5 which is the disabled twin room which was lovely. The beds were so comfy I didn't want to get up. Had a lovely breakfast which was a bonus. Hotel just round the corner from the quays and shops. I just loved my stay. The staff were all fantastic and really helpful. We will return. Just licked it.
We enjoyed our stay at the Holiday Inn Express. The room was clean, the beds comfortable and the breakfast was tasty. The first room had faulty air conditioning and we were moved to another room without any fuss. We both slept well. The staff were very pleasant and helpful. I think Holiday Inn Expresses are better than the Holiday Inns.
I use Holliday Inn frequently for my business trips worldwide. This was the first time I used it privately to visit some family in Poole. I was so surprised to see that the quality of the room including cleanliness was not good. More disturbing was the really bad quality of the breakfast.
We spent one night at this hotel to attend Tank Fest (Hooray Tank Fest!). First, a shout out to Courtney who checked us in - she was courteous, friendly, helpful -- super nice. I arrived too early for check in and waited in their outside courtyard. She was nice enough to come get me when our room was ready. The room is a good size and bathroom is clean. Our rate came with breakfast - which included juice and the normal hot food options. We were too tired to go out for dinner and ordered the Quay burger -- which was surprisingly quite good. I arrived at the train station and walked to the hotel. It's an easy walk ...
We stayed at this hotel for one night recently and were glad it was only one night. I really wanted to give a good review but cannot. Let me say why. The manager and staff are all trying to make the experience ten out of ten. The staff we encountered ,including the manager Raj ,who I spoke to on the phone were helpful and friendly and are to be commended. However I do need to point out things that could be improved to make this hotel excellent. Let me start with the good things in place already. The rooms are clean and spacious and pleasantly decorated.The windows could be opened for ventilation and the air conditioning and heating could be adjusted to your own preference. The bathroom is large and I had a walk in shower with a large rain type head.The beds were comfy and I loved the soft and hard pillows. The lighting was good too,with bedside lights that could be adjusted.I also like the idea of the room key also being used as a key for the lighting.Energy saving and it meant I always knew where my key was! However..the back of the headboard was dusty and the shower was slippy when I used my shower gel and I was glad of the grab rail. Also can you do something about the water pressure ? What could be an excellent showering experience was spoiled by the dribble that came out of the large shower head. The lighting in the bathroom is not bright enough to do your makeup by. Whilst having the windows open was great for ventilation,I could hear every conversation as my room was above the bin area where the staff congregate to smoke!! Obviously some noise cannot be avoided as you are near the station and road and there is a large car park but it is a bit off putting to have conversations going on just under one's window. Could this area be moved into a shelter on the far side of the car park .Walking to it might discourage your staff from smoking also! It cannot be pleasant for them being sat next to bins. Finally I would like to discuss the bar and restaurant. We decided to have a glass of coke when we arrived. One of our party found a foreign body floating in her drink and the other found her glass to be dirty around the rim! We were also charged a ridiculous amount for what is in effect water in syrup...sadly served in dirty glasses. We decided to try the restaurant as we were very tired from the journey and did not want to walk into town. It was a simple menu.That is ok ,less choice is often better and the chef can concentrate on preparing delicious dishes. We ordered pizza...the menu said Chicago Town pizzas. It did not cross our minds that it literally meant Chicago Town frozen pizzas which retail at approx £3.90 in Tesco and for which we were charged £10.90 ! We ordered loaded tortilla chips. These looked the cheapest ones Tesco supply, covered in tomato ketchup,not salsa and blobs of sour cream on top with a sprinkling of cheese around the edge of the pile Frankly it looked like a road accident! We also ordered cheesy chips. These were frozen chips,the sort you grab from the freezer when you are in a hurry ,again with a mere sprinkling of cheese. These gastronomic non -delights cost us £26 plus.I took the plate of tortilla chips to the bar/reception and asked if the member of staff would eat them if they were placed in front of them! They sheepishly said no and offered me a complete refund for the meal. If the local chippy down on the Quay is able to make delicious homemade fish cake and chips from scratch,then surely it is not beyond the capabilities of a hotel chef? What an opportunity to impress that was lost Raj! Also as vegetarians may I suggest a few more healthy options for that part of the community. I will not discuss breakfast ,only to say we just had fruit,not by choice I may say. and the juices were warm! I am sorry to be so negative as I can see that efforts have been made to make stays enjoyable but please look at this review as a means to improve and I hope next time we stay with you we will be pleasantly surprised by the improvements.
Good standard hotel. Large comfortable rooms. Inclusive breakfast was good. Good choice of items. I had one issue with my room which was rectified promptly. Would happily stay again and recommended to others.
Friendly staff, nice decor, good size room, clean, good location, plenty of choice at breakfast, free wifi with no issues. Plenty of parking but make sure you register your car at reception. The bathroom was excellent with plenty of room and a walk in shower.
We stayed here overnight before going to Guernsey. It is well located for the harbour and centre of Poole. The car park is large and the reception staff were friendly but we had some confusion over which room we were in as the key didn't match the room number. The room was large and well equipped. Personally I prefer old fashioned soap rather than liquid soap and shower gel. The bed was comfortable and we slept well. The breakfast was very good with a wide variety of cold and hot food available. We would stay here again if we were in the area.
- Walking distance to Poole Harbour
- Free full breakfast
- Free WiFi in public areas
- Onsite dining
Poole Harbour is a short stroll from Holiday Inn Express Poole, and other popular attractions like Brownsea Island are within a few miles (5 km). This 3-star hotel has 85 rooms and welcomes guests with free breakfast, a rooftop terrace, and a 24-hour business center. It's in central Poole and also a short walk from Poole Old Lifeboat Museum and Poole Stadium.
Free full breakfast is served each morning from 7 AM to 9:30 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge.
All 85 air-conditioned rooms feature sofa beds, free local calls, and ironing boards. TVs come with cable channels, and WiFi keeps guests connected. Other standard amenities include hair dryers and desks.
Guests of Holiday Inn Express Poole enjoy a rooftop terrace, free WiFi in public areas, and 2 meeting rooms. Self parking is offered for GBP 5 per day. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a 24-hour business center, and free newspapers.
Reviews from Trip Advisor
59% of guests recommend this hotelTotal of 881 reviews