Disney's Maingate West Vacation Packages

Customer Service during check in was and we were upgraded to newly remodeled 2 bedroom villa that was GREAT! 😍

There were no closets for it to be named a Villa studio. No utensils. There was a door in the bathroom by the toilet so super awkward to get to the shower. The TV would turn off on its on while watching it. Floors were not mopped. I had to were slippers the entire time. I heard every noise from the street even though we were on the fifth floor. Our clothes lived out of the suitcases due to no hanging storage available. No comforter in the beds. Not sure what the non upgraded room looked like? Just a weird room and not well planned out for it to be called a Villa studio. Bed frame not connected to the headboard and rolled around while sleeping and turning

Loved my experience here!!! Definitely going again!!!

Ivan at checkin was wonderful but the house had issues from the start. the entire pool deck wasn't cleaned, goggles floating in hot tub, crushed fruity pebbles, cigar and cigarettes butts on the ground and previous renters left heat on in spa/pool so pool was 103 degrees. Multiple calls to get resolution but nothing. Then pool guy came the next day and skimmed it but had to add chlorine and said we couldn't use it now for 2 hours. wasn't able to enjoy pool at all due to temp, BBQ was broken, fire pits didn't work, hair in shower drain, one of the fridges didn't not cool more than luke warm, arcade room had 4 games, only 1 worked. Saw that house is for sale so seems seller is just trying to make a few bucks on it while it sells. Management was supposed to call me to work out a refund/credit but it's been 2 days since check out and nothing. Do not reccommend at all.

So good