Disney's Maingate West Vacation Packages

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It was great everything was just great.

Couldn’t use the rooftop bar unless we upgraded our room. We were unaware of that. They were supposed to come out and fix our tv and never came during our stay.

The room was a decent size, but the beds were definitely NOT queen-sized as advertised. They were small, full-size beds and not suitable for taller adults. There wasn’t much to do during our stay, and the pool near our room was closed for our entire visit. A couple of nights were quite noisy due to guests in the adjoining room, and the cleaning staff was extremely loud in the hallways in the mornings. The hallway carpets also had a musty smell. The most frustrating part of our entire 7-day stay was the keycard issue. We had to go to the lobby to reset our keys at least six times, sometimes twice in one day! Even taking my dogs for a walk became an inconvenience. I had to walk across two buildings to the lobby because I couldn’t get back into my room. For those wondering, yes, the keycards are sensitive. I kept mine completely separate from my phone and other electronic devices, with nothing else in my pocket, and still experienced the same problems. Unfortunately, the staff was not helpful in resolving the issue. Their only response was to keep replacing the cards, with no real explanation or solution. I honestly felt they did not understand what I was trying to communicate, so I even spoke Spanish, only to receive the same response: “Oh yeah, the keys are sensitive.” I have stayed at other Westgate locations and never experienced anything like this, which makes this stay even more disappointing. I would not recommend this location, nor would I return.