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The Palace Hotel

4.0 out of 5.0

Recent guest reviews

I went with my wife a year ago.I had a bath with permanent marks,in bath I couldn't remove.The tea and coffee sachets 4 coffee ,2 tea bags,2 pots of milk for 6 drinks.The lamb chops were excellent with the broad beans and garlic.The Hake was nice.The very bitter Chocolale torte with Sour Cherries and Raspberries.The Prawn cocktail,had approx 8 prawns in it a bit of hearty lettuce.The staff were very pleasant, only knowing that they had been given 1 months notice.

We had a lovely comfortable and bright room, overlooking the lovely gardens. The location was great, there was a bus stop nearby, going to the harbour. The bath tub was so tall, I didn't dare get in it, being 5ft 1. The water in the sink was not hot. Breakfast was o.k. Lots of choice. Overall was a good choice for us.

Well I suppose it had to happen,the last Sunday lunch at the "Palace" as we know it,]. Due to be closed down for development. We will miss you!!. Whenever we have friends come down to Torbay they must have lunch at the " Palace"

For years the Palace has offered its guests horrific rooms but this has always been helped by the better than average food and ground floor service. At Easter 2017 this was not the case. Food mediocre but service from the restaurant manageress and the young girl in the bar excellent. My room was burgled on Easter Saturday evening, my wallet with £400 and various cards was taken when we were having drinks in the bar. We informed reception on Easter Sunday and nothing was done except asking if I wanted the police to search my room. On checking out on the Monday I was told that other rooms had been burgled. Had I been told this on the Sunday I would have most definitely called the police. I was furious that the management did not help a long standing customer in a better way. Perhaps it was an inside job !! So I now read the hotel has been sold and I am so pleased that customers will no longer be fooled by the AA's outrageous 4* rating. ( more like 1*) and with only a few weeks left I urge you not to book as you can be assured that standards will have fallen even further / they call it de-mob happy

The palace hotel is ideally situated, i have mobility problems but managed to get around the area well, as its all flat no hills. The hotel its self was so welcoming, on arrival we were greeted with tea and biscuits, a warm welcome from the manager. We requested a twin room, we had a single and double bed, the room had everything, tea making facilities with biscuits that were replenished daily, a flatscreen tv, hairdryer, there was a dressing table, the wardrobe had adequate hangers., a seperate table and two chairs, beautiful en suite bathroom, with grip rails in the bath. everything in the hotel was spotless. The food was excellent, everyones needs catered for, ample full breakfast set us up for the day, there was a six course evening meal each course cooked to perfection, we never did manage all six courses some people did, the cheese platter at the end looked lovely the service was spot on .. We were given a table for the week which we shared with five other people from our coach it was lovely we all got on very well, after our evening meal we all went to the entertainment room together it was really nice especially for two people who had travelled alone. We Loved there company. There was a lovely indoor pool which we use hopefully on our next visit. The staff were so lovely , within a day it was like staying with family nothing was too much trouble. We are hoping to revisit again in september.

Had a lovely 8 day holiday in this fabulous hotel, the food was exquisite and plenty of it, would like to thank Naz and all his amazing staff for making our stay so pleasant. Had a single room with bath and shower which was cleaned daily, the entertainment left a lot to be desired, but the view from the lounge is very nice, the hotels garden is lovely with loads of outdoor seating

The hotel is a spectacular old building with lots of character. The main dining room is huge and the food was quite good and so was the service. The golf course has not been maintained but it was still fun to play (all par 3's only about 85 yards long on average). We had two rooms and one of them had several problems including a toilet that broke and then would not flush properly. The general state of disrepair of the rooms and exterior of the building (broken windows, broken plaster, gardens unkempt) and the very tiny elevators was a disappointment however.

The waiting room. Lovely pool indoor and out, good breakfast. While there were features of days gone by they were well past their sell by date and the hotel seems to trade on its past rather than the present. Amazing potential, sadly not realised. Breakfast service was good but reception and other service areas were so slow it speeded up the ageIng process. Asked for snacks, they forgot to bring them. Next day asked for tea in the lounge - could we have some biscuits with the tea? No biscuits - not even one. Has no-one ever asked for buiscuits before? Unfortunately we made the mistake of popping into some other hotels when out and about and the contrast in atmosphere and general joie de vivre was palpable. Such a shame - crying out for tlc

I stayed at this hotel for one night, it was without doubt a grand hotel once and could be again but would require much needed investment, it appears that whoever owns the hotel now has little interest and is quite happy to rely on customers who have been staying at the Palace for years. Unfortunately these will reduce as time goes on and there will be even less revenue. At some point the owners need to make a decision, either invest and keep a grand old hotel to a standard it deserves or sell it to someone who will. There was an issue with no hot water but the hotel staff dealt with it without question.

Recently had to stay overnight at The Palace.. Palace is isn't! Perhaps in 1963? You instantly have regret from entering the building and quickly understand it provides old folk the kind of throw back they enjoy. Clue number one: the broches for granny to purchase on 2nd floor. My room (number 312) was a true help the aged. Hardly anything worked with no hot water from the shower. I had to raise at 5am and tactifully I was placed above the function room with poor disco music pumping out until when?!! Overall it needs to be closed. Shambles.

Babbacombe Road Torquay England

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Within a short walk of Kents Cavern Prehistoric Caves, The Palace Hotel is within a mile (2 km) of Torquay Museum. This 4-star hotel has 141 guestrooms and offers conveniences like a restaurant, an outdoor pool, and an indoor pool. Also near this Torquay hotel are Bygones Victorian Museum and Babbacombe Model Village and Gardens.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. English breakfast is offered for a fee each morning from 7:30 AM to 10 AM.


Rooms

The 141 rooms have coffee makers and desks. Rooms also include hair dryers.


Property features

The Palace Hotel features an indoor pool, an outdoor pool, and a fitness center. A stay here includes free parking. Friendly staff can provide tour or ticket assistance, and also offer advice about sightseeing. Additional amenities include free WiFi in public areas, 2 meeting rooms, and conference space.

Room options

Single Room

Twin 1 | Sleeps 1

Standard Double Room

Twin 1 | Sleeps 2

Double Room, Garden View

Twin 1 | Sleeps 2

Single Room, Garden View

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 794 reviews