Compare Hotels in Hato Mayor

"During my stay, I can say that I was somewhat disappointed when it came to the service from some of the staff. When visiting the restaurants and buffet, most of the employees were not very attentive. Maybe one or two people would greet you warmly and make you feel welcome. There were several occasions where we were not even offered water at the table, and when requesting something simple, the staff would either disappear or forget to bring it. I’m not sure if this was due to the hotel being understaffed or another issue. On the first night, I called reception to request someone to check the air conditioning in my room, but no one ever showed up. Additionally, room service was not provided at any time during my stay. On a positive note, I had a very good experience at the bar. The employees there were much more attentive, especially Jose, who consistently went above and beyond to make guests feel welcome and comfortable. He always served with a smile and truly made a difference in the overall experience."

"Very beautiful view of beach! Safe for solo travel. Did not offer activities listed on website such as snorkeling or kayaking! Food was good other than the snack bar and the staff were very friendly. The drinks were good and house cleaning was okay. Nice property overall!"

"Very nice hotel, friendly staff, l love the beach, it is like a natural pool, the spa staff and the bartender by the buffet bar were super kind, we really had a relaxing time, and only 12 min from the airport is a plus, the only thing to improve will be more food options for the buffet, definitely we’ll come back. "