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Recent guest reviews

They need to improve the services,always you have to go to look for utensils.necesitan mejorar el servicio cuando uno está comiendo,nunca los utensilios están disponibles; necesitan poner por lo menos 3o4 tostadoras,mayoría de personas le gusta su pan tostado y se inventaron que la única se dañó

Another Excellent stay at Whala- its almost like coming home to stay with family...the employees and staff are awesome!

Pros. Front desk checked me in an hour earlier of my time. But Con…asked me to go back at 4 to receive my room key. It was a chaos there. 200 people fighting to get their rooms. Pro: Room was very clean, and everything was working right. Maids were not noisy in the hallways when doing the rooms cleaning. I had a nice view from my beach view room in the last floor. Con… too noisy, the next door guest had his tv on until 2 am extremely loud then I heard banging noises. Hotel was too crowded, for the price and location it was full of families with babies crying and jumping all over the place and pools. The majority of guests were local the few foreigners visiting were trashy and little ghetto. I saw many plastic cups and forks or spoon around the pool. Lines for everything to get the buffet, to get the drinks. Low staffed. One person in the bar, one in the snack bar. Things ir food will end and not being replaced in the buffet timely. No cups, no water in the machines. What caused even longer lines. Pools and bars near the pool were close at 7pm what I believe was kind of early. Prompting all the people to go to eat at the same time. Because there was nothing else to do. So it was not relaxing at all. Buffet option was limited and dinner or breakfast were decent. Dinner not really good. Most staff at the restaurant seemed annoyed or tired of working like crazy. No smile at all, even when I joked with couple of them at the bar. Few ones were nice or engaged in conversations.

The customer service was extremely unprofessional, very rude and ignorant, The food was disgusting, tasting bad and lacking flavour , gross, awful and sickening. Rooms were rundown and had an awful smell , they didn’t have enough towels and sheets and when you got them they were dirty and stained. The hotel/resort gets a negative 10 rating would not even go there for free

We arrived late ( 11pm) and there was one person at the check in, so it took ages to check us in. Only given 1 key for the room, with a family of 4. There were only 2 towels in the room ...for a booking of 4 people!! We had to wait a further 30 minutes for someone to dry the floors in our rooms due to condensation and soaking wet. There was a party going on when we arrived, so the grounds were strewn with garbage - plastic cups and polystyrene plates and napkins every where. Every table by the snack bar was covered in peoples leftovers, cups plates etc. They cleaned the following morning, but the pool still and cups floating in it and scum on top. The seaweed on the beach was rotting and had an unbearable stink. We understand they cannot control the seaweed, but surely they could have raked the old rotting piles off the beach to avoid the flies and stink. They do "day passes" so the pool and beach was filled with non guests which also made it difficult to get a drink or snacks or go in the pool. There was a fight on our first day where the police had to come in to stop it and arrest one person. Not an ideal family vacation. To summarize...arrived at 11pm, after a long check in , clearing a table to get a quick fried snack, drying the room floors, we only got to bed at 2:30am the following morning.

The property is a little dated but was much better then when I went during the pandemic

Zero customer service. Dirty, unkempt.

The room had very little or no hot water to shower at any time

Love it and looking forward to visit again......

Not busy as was before COVID, food is not good as was before COVID…

When we checked in the hotel downgraded us to a partial view. We were told by the bag check that this happens often and some people don’t request their rightful room, giving them the ability to up-sell a higher value room twice

I booked this trip for an all inclusive experience. The food and bar was so terrible I had to go out and buy all my meals and drinks elsewhere. Housekeeping knocked on my door every morning at 8am and woke us up. And it’s very noisy outside especially if your window is facing the street. The delivery trucks honk and make deliveries all night long. The beach and pools were beautiful and I would say that’s about all we liked.

The view from our room was amazing. The hotel is very clean and the food was fresh and delicious.

Everything was perfect

This was the worse experience I’ve ever had at a all in resort.They didn’t even have bottled water I left two days early

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Whala! boca chica - All inclusive places you within a 5-minute walk of Boca Chica Beach and La Matica Island. This 3-star property has 222 guestrooms and offers a full-service spa, an outdoor pool, and a gym.


Dining

Free buffet breakfast is served each morning from 7:30 AM to 10:30 AM. This property is home to 3 onsite restaurants, perfect for a quick bite to eat. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Refrigerators, ceiling fans, and phones are other standard amenities.


Property features

At whala! boca chica - All inclusive, guests enjoy a full-service spa, an outdoor pool, and a gym. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include free WiFi in public areas, coffee/tea in a common area, and a terrace.

Room options

Double with partial sea view

2 Queen Beds | Sleeps 4

Standard Double Room Single Use

2 Queen Beds | Sleeps 1

Double with frontal sea view Single Use

1 Queen Bed | Sleeps 1

Economy Double Room

2 Queen Beds | Sleeps 4

Guest reviews for whala! boca chica - All inclusive

Everyone (24) Couples (18) Family (14)
3
Everyone

They need to improve the services,always you have to go to look for utensils.necesitan mejorar el servicio cuando uno está comiendo,nunca los utensilios están disponibles; necesitan poner por lo menos 3o4 tostadoras,mayoría de personas le gusta su pan tostado y se inventaron que la única se dañó

By on Aug 7, 2023

5
Everyone

Another Excellent stay at Whala- its almost like coming home to stay with family...the employees and staff are awesome!

By on Jul 19, 2023

3
Everyone

Pros. Front desk checked me in an hour earlier of my time. But Con…asked me to go back at 4 to receive my room key. It was a chaos there. 200 people fighting to get their rooms. Pro: Room was very clean, and everything was working right. Maids were not noisy in the hallways when doing the rooms cleaning. I had a nice view from my beach view room in the last floor. Con… too noisy, the next door guest had his tv on until 2 am extremely loud then I heard banging noises. Hotel was too crowded, for the price and location it was full of families with babies crying and jumping all over the place and pools. The majority of guests were local the few foreigners visiting were trashy and little ghetto. I saw many plastic cups and forks or spoon around the pool. Lines for everything to get the buffet, to get the drinks. Low staffed. One person in the bar, one in the snack bar. Things ir food will end and not being replaced in the buffet timely. No cups, no water in the machines. What caused even longer lines. Pools and bars near the pool were close at 7pm what I believe was kind of early. Prompting all the people to go to eat at the same time. Because there was nothing else to do. So it was not relaxing at all. Buffet option was limited and dinner or breakfast were decent. Dinner not really good. Most staff at the restaurant seemed annoyed or tired of working like crazy. No smile at all, even when I joked with couple of them at the bar. Few ones were nice or engaged in conversations.

By on Jul 11, 2023

1
Family

The customer service was extremely unprofessional, very rude and ignorant, The food was disgusting, tasting bad and lacking flavour , gross, awful and sickening. Rooms were rundown and had an awful smell , they didn’t have enough towels and sheets and when you got them they were dirty and stained. The hotel/resort gets a negative 10 rating would not even go there for free

By on Jul 3, 2023

3
Family

We arrived late ( 11pm) and there was one person at the check in, so it took ages to check us in. Only given 1 key for the room, with a family of 4. There were only 2 towels in the room ...for a booking of 4 people!! We had to wait a further 30 minutes for someone to dry the floors in our rooms due to condensation and soaking wet. There was a party going on when we arrived, so the grounds were strewn with garbage - plastic cups and polystyrene plates and napkins every where. Every table by the snack bar was covered in peoples leftovers, cups plates etc. They cleaned the following morning, but the pool still and cups floating in it and scum on top. The seaweed on the beach was rotting and had an unbearable stink. We understand they cannot control the seaweed, but surely they could have raked the old rotting piles off the beach to avoid the flies and stink. They do "day passes" so the pool and beach was filled with non guests which also made it difficult to get a drink or snacks or go in the pool. There was a fight on our first day where the police had to come in to stop it and arrest one person. Not an ideal family vacation. To summarize...arrived at 11pm, after a long check in , clearing a table to get a quick fried snack, drying the room floors, we only got to bed at 2:30am the following morning.

By on Jun 13, 2023

5
Everyone

The property is a little dated but was much better then when I went during the pandemic

By on May 25, 2023

2
Everyone

By on May 23, 2023

3
Everyone

By on May 14, 2023

4
Everyone

By on May 13, 2023

4
Everyone

By on May 8, 2023

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