Rooms smell very humid as if water was on a rug for some time. The food quality was horrible. No soap in the room and given one it did not lather. I was told if I wanted better soap I would beed to upgrade although I already was paying extra for a deluxe suite.
Calm and quiet
Is a really good place to relax... really recommend 👍
Excellent service, very friendly. Very good food.
This property is fully closed,am very unhappy with Orbitz i will never again use your service,i went to that location and it has been closed and ended up for about 3 to 4 hours looking for a place to stay til i came up to Hodelpa Emotions.You Orbitz should know and have a list and tell ylur customers if those places are still closed.
Clean room nice staff very accommodating with any questions or issues. Internet seemed a little slow.
The location of this hotel is Just great and the surroundings, of course.
Staff were great! Property very clean and safely located in security monitored gated residential community. Shuttle service was provided to the beach. Beach area was clean but food at the beach club was a little pricey.
Añadiria un poco mas de variedad en cuánto a la gastronomia.
Mas variedad en la comida y amenidades en la habitacion
The title is very misleading as this property is not an all inclusive. The only thing included is breakfast.
. Nice,safe and clean. Good condition and Lot of Greenpeace.
Nice pool. Hotel is far from everything. You need a car. Most of the staff are very friendly.
There is no coordination and lots of misunderstandings and confusion among employees. Lack of information . No one knows what is going on. Different employees tell you different things. I was disappointed with the service.
Great time and close to the beach with excellent food and service
I was there during Hurricane Maria so didn't do much. The pool looks very nice, with a swim-up bar. There is a gym on site. Front desk staff was helpful and friendly. You can't walk to the beach, must take a shuttle.
I went on a business trip for 4 days and stayed at this hotel. The hotel's target audience is the business traveler that is accustomed to US standards for a three star hotel. This hotel is managed by a local hotel company and attempts to meet the expectations of its customer base. The front desk staff is very helpful, especially Miss Caridad. The waitress and waiters in the dining areas provided great service and went out of their way to make my stay enjoyable. They would prepare a papaya smoothie for me everyday after dinner. I had a few issues with the room which were immediately fixed when I alerted the front desk. For example, the TV was not connected in my bedroom. It lacked the cable wire.
Went for a wedding and disliked my stay there. The pool area was filthy. The bathrooms were old and moldy. Their all inclusive option offers only one restaurant and one bar. There was a pool bar that they never opened. Plus everything is expensive.
Located within a 5-minute walk of Los Marlins Golf Course, Hodelpa Garden Suites Golf & Convention Center is within a few miles (5 km) of Guayacanes Beach. This 3.5-star hotel has 124 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free buffet breakfast is served each morning from 7 AM to 10 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect to find free WiFi and TVs with cable channels. Other amenities include sitting areas, coffee makers, and safes.
At Hodelpa Garden Suites Golf & Convention Center, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and concierge services. Other amenities at this all-inclusive hotel include a conference center, a business center, and coffee/tea in a common area.
Rooms smell very humid as if water was on a rug for some time. The food quality was horrible. No soap in the room and given one it did not lather. I was told if I wanted better soap I would beed to upgrade although I already was paying extra for a deluxe suite.
Calm and quiet
Dear Customer, Thank you for choosing Hodelpa Garden Suites and also taking the time to rating us. Best regards,
Is a really good place to relax... really recommend 👍
Hola, estimado cliente Agradecemos mucho su puntuación nos hace muy feliz conocer que tuvo una excelente estadía. Nos place decirle que le esperamos nuevamente para así seguir brindándoles un servicio de excelencia. Saludos cordiales, Elieser Eusebio Supervisor de recepción
Excellent service, very friendly. Very good food.
Estimado Huésped, La familia Hodelpa se siente inmensamente feliz por ver tan importante y satisfactoria opinión. Gracias por haberse tomado el tiempo y generar ese combustible que nos impulsa y es la satisfacción de nuestros clientes. Esperamos tenerlos pronto en esta su casa y familia que es Hodelpa Garden Suites. !Con mucho gusto! Yoel Rosario Gerente Recepción.
This property is fully closed,am very unhappy with Orbitz i will never again use your service,i went to that location and it has been closed and ended up for about 3 to 4 hours looking for a place to stay til i came up to Hodelpa Emotions.You Orbitz should know and have a list and tell ylur customers if those places are still closed.
Estimado Sr. Wilfredo, Primeramente permitanos extenderle nuestras más sinceras disculpas por lo sucedido. Lamentamos que no haya recibido la notificación correspondiente. Esta opción de calificación, evalúa directamente los servicios del hotel y no de Orbitz. Esta plataforma valora directamente los servicios del hotel y como usted indica no pudo disfrutarlos porque estábamos cerrados en dicho momento, por lo que nos gustaría nos apoyara removiendo su comentario. Estaremos abiertos desde este 11/02/2021 y nos gustaría tuviera la posibilidad de reservar nuevamente con nosotros y poderle brindar el excelente servicio que se merece y que nos caracteriza. Le reiteramos nuestras disculpas y esperamos su comprensión. Saludos, Yoel Rosario
Clean room nice staff very accommodating with any questions or issues. Internet seemed a little slow.
Dear Guest, Thank you for choosing our hotel and for taking the time to review our property with your remarks. Please accept our most sincere apologies. Every single detail on your comments have been addressed to proper team in attempt to make the corrective actions that will eventually improve our service. Best regards, Yoel Rosario Front desk Manager
The location of this hotel is Just great and the surroundings, of course.
Dear Guest, Thank you for choosing Hodelpa Garden Suites for your deserved rest. Your impressions are extremely important to us, as we strive to provide an extraordinary experience for our valued guests. Best regards, Yoel Rosario Front Desk Manager
Staff were great! Property very clean and safely located in security monitored gated residential community. Shuttle service was provided to the beach. Beach area was clean but food at the beach club was a little pricey.
Dear Guest, Thank you for choosing Hodelpa Garden Suites for your deserved rest. We love when our staff goes all of their ways in order to please every single need of our guests; we pride ourselves on this accomplishment. Your impressions are extremely important to us, as we strive to provide an extraordinary experience for our valued guests. Best regards, Yoel Rosario Front Desk Manager
Añadiria un poco mas de variedad en cuánto a la gastronomia.
Dear Guest, Thank you so much for your preference to Hodelpa Garden Suites. We are very glad to hear you had an amazing stay. Best regards, Yoel Rosario Front Desk Manager
Hola, estimado cliente Agradecemos su valoración.Lamentamos mucho lo durante su estadía, nos hemos reunido con la encargada departamento de ama de llaves y el departamento de cocina para tratar los puntos que ha estresado para que en su próxima estadía esto no vuelva a suceder. Esperamos verle nuevamente.