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Recent guest reviews

I like the set up of the rooms. Thing i didn't like was no elevator

Not a pleasant experience. Upon arrival and during check in there seemed to be a lot of activities on the property consistent with long term tenants. Checked into our room to find someone was already in it. Informed the front desk and was given another room. This room had holes in walls and a bathroom door with drywall patch that was falling out. No carpet in the rooms just cold laminate flooring. There was a pile of dried unidentifiable substance in the corner. The door closed and latched but there was still a gap around the seal. Overall the property is in need of significant upgrades to bring it back up to serviceable otherwise be aware before you book.

The bedding had cigarettes holes in it. Staff was friendly.

The stairs to our room were blocked with caution tape, the heater was turned off (in January), and the iron/coffee maker had graffiti on them (and didn't function well). It was okay since we needed a place to stay before finishing a drive home, but I wouldn't recommend to a friend.

We ran out of toilet paper the 1st 2 hrs and no one answered the bell or phone all night. Beds were never made, trash was not picked up, I set the trash outside the door. The only time I saw a staff person is when I checked in . We were there 2 nights.

Hotel is old but adequate for a short stay.Breakfast was not great. Donuts very dry and hard. It was clean and bed was pretty comfortable. Pillows could have been better.

Douglas Ave Urbandale IA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour business center

Located within 2 miles (3 km) of Pump It Up, Econo Lodge Urbandale-Northwest Des Moines places you within a few miles (5 km) of Greenbelt Trail. This 59-room motel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free continental breakfast is included with your stay. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

Econo Lodge Urbandale-Northwest Des Moines's 59 rooms provide microwaves, coffee makers, and free local calls. Guests can expect free WiFi and TVs with cable channels. Hair dryers, ironing boards, and desks are other standard amenities.


Property features

Guests of Econo Lodge Urbandale-Northwest Des Moines enjoy a spa tub, free WiFi in public areas, and a 24-hour business center. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool and a computer station.

Room options

Standard Room, 2 Queen Beds, Smoking

2 Queen Beds | Sleeps 4

Room, 1 Queen Bed, Smoking

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Econo Lodge Urbandale-Northwest Des Moines

Everyone (1) Couples (3) Family (2)
4
Partner Couples

I like the set up of the rooms. Thing i didn't like was no elevator

By on Mar 28, 2021

1
Family

Not a pleasant experience. Upon arrival and during check in there seemed to be a lot of activities on the property consistent with long term tenants. Checked into our room to find someone was already in it. Informed the front desk and was given another room. This room had holes in walls and a bathroom door with drywall patch that was falling out. No carpet in the rooms just cold laminate flooring. There was a pile of dried unidentifiable substance in the corner. The door closed and latched but there was still a gap around the seal. Overall the property is in need of significant upgrades to bring it back up to serviceable otherwise be aware before you book.

By , from Wisconsin on Jul 19, 2020

Review comment responded on Sep 16, 2020

We apologize for the bad experience you had with the room and guests. We can not speak on behalf of other customers' actions but if there is ever a problem with other guests please let the front desk know and they will help to find a solution to the problem. With the guest in your assigned room, I believe we switched a customer's room, and they stayed without telling us and they are no longer allowed back at our property. We have been remodeling the rooms to try and keep up with choice standards, thank you for bringing this to our attention. The floors have to be changed due to choices standards so we are changing our carpeted rooms to the laminate flooring. We are working to keep our rooms updated and clean and choice has policies that we have to follow. We do apologize again for any problems and concerns you endured during your stay and we hope you will come back and feel more comfortable and satisfied with our upgrades.

3
Partner Couples

The bedding had cigarettes holes in it. Staff was friendly.

By on Aug 20, 2019

Review comment responded on Sep 7, 2019

Thank you very much for your candid review of your recent stay at our hotel. We are sorry for the inconvenience. Thank you for letting us know about the bedding.

2

not worth the $15 we saved

Everyone

The stairs to our room were blocked with caution tape, the heater was turned off (in January), and the iron/coffee maker had graffiti on them (and didn't function well). It was okay since we needed a place to stay before finishing a drive home, but I wouldn't recommend to a friend.

By , from Colorado on Jan 9, 2017

Review comment responded on Mar 1, 2017

Sorry for inconvenience.

3

family trip to pick up belongings

Family

We ran out of toilet paper the 1st 2 hrs and no one answered the bell or phone all night. Beds were never made, trash was not picked up, I set the trash outside the door. The only time I saw a staff person is when I checked in . We were there 2 nights.

By on Oct 7, 2015

3

sunny

Couples

Hotel is old but adequate for a short stay.Breakfast was not great. Donuts very dry and hard. It was clean and bed was pretty comfortable. Pillows could have been better.

By on Apr 14, 2015

Econo Lodge Urbandale-Northwest Des Moines

10841 Douglas Ave, Urbandale, IA 50322
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