Poor water and bad room condition. Cold water and no hot water.
At 10 pm i contacted the front office to inform them and they stated they will inform maintence to fix. Upon walking into room 105 the carpet was wet n moist by the bathroom. When wanting to take a shower and turned the water on, the water then came up from the floor inbetween the tub and toilet. That a metal drain was just placed over the hole and was not sealed correctly. The bathroom floor became flooded by bearly turning on the water a few minutes.. Had to immediately shut the water off and Could not take a shower. The door lock latch was not in working condition and i did not feel safe. Front office stated they refunded me back 20.00 due to situation with the room to my card ending 0401 yet instead i was charged an additional 20.00 on my card. Upon going back in the morning i reported the additional charge and i talked to Ashley and she stated that she did made the adjustment of the 20.00 yet unfortunately i would have to wait a few days for the credit back to my card. With all this it has made me not very happy using this location for the first time.
Rodeway Inn Denver Downtown places you in Jefferson Park, within a leisurely stroll of popular sights such as Denver's Downtown Aquarium and Elitch Gardens Theme Park. This 42-room hotel welcomes guests with conveniences like a casino, free in-room WiFi, and free self parking.
All 42 heated rooms provide coffee makers. Guests can stay connected with free WiFi. Free toiletries are also included.
Guests staying at Rodeway Inn Denver Downtown enjoy access to a casino, a fitness center, and WiFi in public areas. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.
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Poor water and bad room condition. Cold water and no hot water.
Thank you for your review. I am so sorry to hear about your experience here. That is not the Rodeway standard and I am sorry your room was in that condition. Thank you for letting me know and we hope to have another opportunity to serve you again. Thank you and have a great day.
At 10 pm i contacted the front office to inform them and they stated they will inform maintence to fix. Upon walking into room 105 the carpet was wet n moist by the bathroom. When wanting to take a shower and turned the water on, the water then came up from the floor inbetween the tub and toilet. That a metal drain was just placed over the hole and was not sealed correctly. The bathroom floor became flooded by bearly turning on the water a few minutes.. Had to immediately shut the water off and Could not take a shower. The door lock latch was not in working condition and i did not feel safe. Front office stated they refunded me back 20.00 due to situation with the room to my card ending 0401 yet instead i was charged an additional 20.00 on my card. Upon going back in the morning i reported the additional charge and i talked to Ashley and she stated that she did made the adjustment of the 20.00 yet unfortunately i would have to wait a few days for the credit back to my card. With all this it has made me not very happy using this location for the first time.
Thank you for taking the time to share a review. I am very sorry that you encountered numerous difficulties during your stay. I will be discussing your concerns with the various leaders of the departments you had difficulty with so that we may address the issues you experienced. We apologize for not meeting the standards that we should have upheld during your stay and again are thankful for your feedback to allow us to address these issues. I hope we have the opportunity to serve you again in the future.
Thank you so much for your feedback. We hope to see you on your next trip to Denver.