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Quality Inn & Suites Middletown - Franklin

2.5 out of 5.0

Recent guest reviews

Pleasant stay for a weekend with family without breaking the bank

The staff was nice but even everything was broke or breaking at this hotel.

Good hotel, but because of the location, a bit hard to find and drive to. More signage and less construction will help. It was a bargain and a good place to sleep and have breakfast before you went to your activities of the day.

waited at the front desk for 6 minutes before being helped to get checked in at midnight Front desk guy wasn't the most welcoming person, but it was late. Room floor was disgusting, mold in the bathroom, and stains on bedspread, coffee pot broken, Housekeeping was very nice, and helpful Overall not the worst place to stay but definitely need to reevaluate there cleaning and do a Good scrub down

After a very long day of driving in very hot weather and running into a snafu at our first hotel reservation we were able to book with this motel. One of the most important parts of our stay at a motel is a good outdoor pool and this motels, did have an outdoor pool it was slightly littered with bus which had to be cleaned but once it was clean and everything was fine and we enjoyed swimming the afternoon away until the storm hit. it was off to dinner and then back for a very relaxing not on very comfortable beds. Up early for the free hot breakfast and the boys really enjoyed the waffles my only issue there was there was nothing that was sugar free but I could enjoy besides an apple I wish there had been sugar free yogurt or scrambled eggs even sausage anything no bread and no sugar would have been perfect. The only other issue is that the wife I would cut in and out on the boys tablets and while they were in the middle of game play they would lose connection. Overall a good experience and if WiFi issues were no longer an issue. would definitely book again..

Toilet had feces on it, tub had hair in it and the drain was full of hair, floors were dirty. The door would not lock, even the dead bolt latch would not hold. You could just push the door open. Did not want to refund money and had no other rooms available, only ones marked out of service. Pictures do not accurately describe what this place looks like currently. Terrible,did not even stay, just left and drove home.

the room needed a good cleaning, window seal was full of deprey, floor was dirty with a sock under edge of bed, if the bedspread had been moved they would have seen it. there was a pillow behind the couch?? the bathroom was very clean and well stocked. there was a sign at the check in upon arriving "if no one is here, they will be back in a minute". I think I waited 5 min. 2 girls came in the back door, 1 had cigaretts, does it take 2 girls to smoke a cigarette. I probably wouldn't have been so upset, but my husband had just had eye surgery and the key cards didn't work. here we are standing in the hall waiting at noon for someone to assist us. The next morning #Friday# there were at least 6 employees there??

The staff were exceptionally pleasant and helpful! The hot breakfast was ample and better than expected. Room was just fine, clean and like you'd expect at a four-star! They just need better signage on how to get there from the main road!

Room was clean, staff was friendly, breakfast was better than expected. But next time I will know to ask for a room on the first floor in the rear of the building away from the hiway. There is no elevator and my travel companion has back and neck issues so carrying bags, suitcases, laptop, etc up and down stairs was not good. We were only 20 miles from our destination at the Ohio Renaissance Festival near Harveysburg, & while there were motels closer, this one seemed to offer more in the surrounding area. There were plenty of restaurants and a Kroger grocery nearby. The other issue I had was that because I booked the motel through an online travel company, I could not get any receipt or copy of the transaction. They claimed they didn't even know what I was charged for the room! I had to go online to see if I got the best deal. Note: if I had booked through Choice I could have had a better deal, but I didn't know that until I got home and checked. The best surprise was the free breakfast. We expected do-nuts and coffee and instead found cold & hot cereal, bagels, toast, pastries, several juices, and make-your-own waffles! Very nice.

I stayed only one night and the hotel was what I expected to get for the price. But it was clean and the staff was friendly.

6475 Culbertson Road Franklin OH

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Quality Inn & Suites Middletown - Franklin places you within a 10-minute drive of Treasure Aisles and Miami Valley Gaming. This 86-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Traders World and Cincinnati Premium Outlets are also a short drive away.


Dining

Free full breakfast is included with your stay.


Rooms

All of Quality Inn & Suites Middletown - Franklin's 86 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free weekday newspapers, free long-distance calls, and free local calls.


Property features

At Quality Inn & Suites Middletown - Franklin, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a meeting room, a 24-hour business center, and a seasonal outdoor pool.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Efficiency, Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Efficiency, Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Quality Inn & Suites Middletown - Franklin

Everyone (3) Couples (3) Family (2) Friends (1) Other (1)
4

decent weekend stay

Everyone

Pleasant stay for a weekend with family without breaking the bank

By on Aug 8, 2016

Review comment responded on Jan 1, 1970

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

3

everything is breaking or broke at this hotel

Everyone

The staff was nice but even everything was broke or breaking at this hotel.

By , from mason ohio on Jul 31, 2016

Review comment responded on Jan 1, 1970

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4

good pick but hard to drive to

Everyone

Good hotel, but because of the location, a bit hard to find and drive to. More signage and less construction will help. It was a bargain and a good place to sleep and have breakfast before you went to your activities of the day.

By , from Michigan on Jun 28, 2016

Review comment responded on Jun 30, 2016

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

3

not the cleanest

Families

waited at the front desk for 6 minutes before being helped to get checked in at midnight Front desk guy wasn't the most welcoming person, but it was late. Room floor was disgusting, mold in the bathroom, and stains on bedspread, coffee pot broken, Housekeeping was very nice, and helpful Overall not the worst place to stay but definitely need to reevaluate there cleaning and do a Good scrub down

By on Aug 4, 2015

4

kinds island family trip

Families

After a very long day of driving in very hot weather and running into a snafu at our first hotel reservation we were able to book with this motel. One of the most important parts of our stay at a motel is a good outdoor pool and this motels, did have an outdoor pool it was slightly littered with bus which had to be cleaned but once it was clean and everything was fine and we enjoyed swimming the afternoon away until the storm hit. it was off to dinner and then back for a very relaxing not on very comfortable beds. Up early for the free hot breakfast and the boys really enjoyed the waffles my only issue there was there was nothing that was sugar free but I could enjoy besides an apple I wish there had been sugar free yogurt or scrambled eggs even sausage anything no bread and no sugar would have been perfect. The only other issue is that the wife I would cut in and out on the boys tablets and while they were in the middle of game play they would lose connection. Overall a good experience and if WiFi issues were no longer an issue. would definitely book again..

By on Jul 20, 2015

1

do not stay here!

Couples

Toilet had feces on it, tub had hair in it and the drain was full of hair, floors were dirty. The door would not lock, even the dead bolt latch would not hold. You could just push the door open. Did not want to refund money and had no other rooms available, only ones marked out of service. Pictures do not accurately describe what this place looks like currently. Terrible,did not even stay, just left and drove home.

By on Jul 15, 2014

2

disappointed

Couples

the room needed a good cleaning, window seal was full of deprey, floor was dirty with a sock under edge of bed, if the bedspread had been moved they would have seen it. there was a pillow behind the couch?? the bathroom was very clean and well stocked. there was a sign at the check in upon arriving "if no one is here, they will be back in a minute". I think I waited 5 min. 2 girls came in the back door, 1 had cigaretts, does it take 2 girls to smoke a cigarette. I probably wouldn't have been so upset, but my husband had just had eye surgery and the key cards didn't work. here we are standing in the hall waiting at noon for someone to assist us. The next morning #Friday# there were at least 6 employees there??

By on Apr 19, 2014

4

surprisingly good quality!

Couples

The staff were exceptionally pleasant and helpful! The hot breakfast was ample and better than expected. Room was just fine, clean and like you'd expect at a four-star! They just need better signage on how to get there from the main road!

By on Oct 14, 2013

4

great overnight stay for ren faire

GetawayWithFriends

Room was clean, staff was friendly, breakfast was better than expected. But next time I will know to ask for a room on the first floor in the rear of the building away from the hiway. There is no elevator and my travel companion has back and neck issues so carrying bags, suitcases, laptop, etc up and down stairs was not good. We were only 20 miles from our destination at the Ohio Renaissance Festival near Harveysburg, & while there were motels closer, this one seemed to offer more in the surrounding area. There were plenty of restaurants and a Kroger grocery nearby. The other issue I had was that because I booked the motel through an online travel company, I could not get any receipt or copy of the transaction. They claimed they didn't even know what I was charged for the room! I had to go online to see if I got the best deal. Note: if I had booked through Choice I could have had a better deal, but I didn't know that until I got home and checked. The best surprise was the free breakfast. We expected do-nuts and coffee and instead found cold & hot cereal, bagels, toast, pastries, several juices, and make-your-own waffles! Very nice.

By on Sep 11, 2013

3

good enough for the money

Singles

I stayed only one night and the hotel was what I expected to get for the price. But it was clean and the staff was friendly.

By on Sep 5, 2013