Dandridge Diamond Resorts

"The room was very spacious and the staff were very kind! They had a game room, pool and hot tub, so good for families. The breakfast area was nice (and clean). Our room’s kitchen was also nice. Our issue with the stay was overall cleanliness, and the fact our reserved room did not have the pull-out couch as advertised. The pool area was below the property in a basement and the water in the lazy river was warm. There was no ceiling (like on the pics) and there were cigarettes, zen packs, socks and trash all over the hot tub area and in the plants. The bathroom at the pool had broken tiles laying around with holes in the wall. I wondered if it was just due to not being cleaned during that time, it was there during the duration of our 2 night stay. Our reservation included 6 guests, but we were only given 3 towels. When I asked the desk for more, they let us know they were out. Luckily there was a coin laundry room, but we WERE able to get 6 towels for the second night, so they must’ve had a lot of guests coming in. The couch in the room was covered with crumbs at arriv and the stuffing in the chair was showing. There were pieces of fake eyelashes on the floor and when we tried to wipe the floors, the towels were very dirty. The front desk staff and maintenance staff were all very nice, it was not their fault! I had an issue with the tv, which someone promptly came to fix. This hotel seems to just be older and need major updates. The tub faucet also would not turn fully off."

"Friendly staff, clean rooms, awesome recommendations, tucked away form city life if you want to get away from the hustle and bustle"

"Didn’t know there was construction going Tim at the property prior to booking. Over crowed spaces due to this. Also the commode in our room had someone’s long pubic hair on the back of the toilet seat when the lid closed "