Kingston Extended Stay America

"The alarm in my room was set to 6:07 in the morning - something that housekeeping should have caught. Then the soap and conditioner containers in the shower were both empty so I had to get soap from the dispenser next to the sink while I was showering. Just not what you expect from La Quinta. To top it off the elevator was out of service and no staff even offered to help with luggage even though they placed me on the top floor. The level of service and thoughtfulness was quite poor. Stay somewhere else unless you love the feeling of regret."

"Location is convenient. Hotel condition is ok but could use updating/repair. We had two rooms. One was ok and one was dirty and smelled like smoke. Front desk was helpful getting a refund for the second room. They said many people are not abiding by non-smoking rules. Breakfast was above average."

"Mattress slanted to the left."