Super 8 Plano Dallas Area2.0 out of 5.0
Recent guest reviews
I would never wish this place on anyone. Management is disrespectful and rude and they try to charge you for every little thing.
Extremely rude, unprofessional, run down, dingy don't waste your money. I paid for an extra night and requested 12:00pm late check out, by 1130 the front desk elderly man was banging on my door threatening to call the police if I didn't leave immidelty. I was in the middle of a shower and tried explaining to him i had requested 12 check out instead of 11 normal and he didn't care to listen. Just kept yelling that I needed to get out now, was calling the police and money talks. COMPLETLY uncalled for, i was disgusted with the way this was handled, he didn't care to listen to me when I explained I had already requested just an hour over normal check out at 11. This is not how you treat people, if you don't mind being treated like garbage by all means stay here, if you want to be treated with dignity and respect avoid this hotel at all costs!!
The clerk's find any reason to charge extra. On my first day the room was infested with roaches and the AC did not work. When I went to speak with the front desk about it I was told that I would have to wait to get another room 5 hours before check out. I was not happy about this nor did I get much sleep staying in the room. There were even Roaches on the bed. I came back to give this place another chance only to be charged extra for a room that I really did not need. When I told the gentleman at the front on my second night that I wanted to give my Wyndham Rewards number he told me that I would have to wait to get my receipt and manually enter the stay. I was also charged twice for the same day. The front desk could not find my original receipt for the original day that I came instead they just charged me twice for the same day. I was not happy about this and there really wasn't anything done to compensate me. In one of the rooms that I stayed in the fire alarm kept going off every minute on the minute and we had to get the maintenance man to come and fix it. In another room that I stayed the TV did not work so instead of moving us to a room with a normal TV the TV was replaced from something that look like it came out of the Museum of television set history. I don't think I had seen as TV like this in 10 years. Volume didn't work on the remote and everything had to be done manually. When staying on the second or third floor it was hard not to be taken aback by the blistering heat of the hallways. In another room the air conditioning unit kept making noises and I did not get any sleep at all when it came time to speak with the front desk about it the front desk guy said that he could come in and take a look at it or switch the room out it was 3 in the morning by the time this happened and I'm sure as you can imagine it would have been quite a hassle to pack everything up and moving to another room. Nothing not to mention I really don't like the idea of having the maintenance man and the front desk man coming in and out of my room all the time due to unsatisfactory living conditions. My Wyndham Rewards number was finally added to my account when I saw how easy it was for the front desk guy to do it I was very disappointed that the original front desk I couldn't just do it then and there he didn't have the patience to wait for me to provide him with my number. I found this to be extremely disrespectful and rude. I have become pretty loyal customer of this
Put employees here. Not again! Almost never got room cool. Hallways and lobby not kept cool at all. Front desk management not really friendly or helpful. Very disappointing. Even for price, not again!
Worst hotel night ever. Cockroaches. There was a hole in the wall. The hotel room door was patched up and made me feel unsafe. If we had not arrived late in the evening and were so tired, I would not have stayed
I was eaten on by bed bugs and when i went to management,i was accused of bringing them to the hotel.so i checked out asking for 1 day of my money back they would not accommodate.but as soon as they thought I had left the property i recorded an exterminator entering the building because i told i where calling the health department.
They need a crash course in running a business... the manager seemed to be the only one knowledgeable about anything going on there, however he was wasn't there much. Sometimes keeping things in the family isn't always profitable.
Worst place ever and would never stay there again. Was threatened by staff and felt scared staying there.
I saw three big roaches in my room I told the front desk he said he would move me in the morning. Me and my family check out. The carpet was very dirty , no breakfast, towels on a table in the lobby no soap in the room , room smell very bad. I will never stay here again nasty place every
3 times wrong room, booked handicapped Puke on bed skirt, broke phone microwave and stale food left in broke fridge. Shower held together with bandaids, refused to fix, gave one legged husband duct tape to fix ourselves. Mattresses in hallways and wheelchair would not go through. Crack heads in hotel asking for money drugs and cigarettes Manager is the owner/operator, when I complained his exact words were " You Americans expect to much". Called coporate and they referred me back to the hotel for a solution.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- 24-hour business center
Super 8 Plano Dallas Area is located within a mile (2 km) of ArtCentre of Plano and Collin Creek Mall. This 101-room motel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Plano Convention Center is also close to this Plano motel.
Start your day off right with a free continental breakfast offered each morning.
All 101 air-conditioned rooms provide coffee makers, free local calls, and safes. TVs come with cable channels, and guests can stay connected with free WiFi. Hair dryers, ironing boards, and desks are also standard.
Guests of Super 8 Plano Dallas Area enjoy access to free WiFi in public areas, conference space, and a 24-hour business center. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. This motel also has coffee/tea in a common area.
Reviews from Trip Advisor
30% of guests recommend this hotelTotal of 146 reviews