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Recent guest reviews

Love this hotel! Quiet, great staff and nice rooms.

The first room had hair all over the bathroom floor. The secomd one i moved to had stained sheets, dead bugs on the floor, piss stains onthe bathroom floor and trash bags in the hallways. The elevator reaked of pot. I talked to a person in passing and he saw the disgust look on my face and he said. This plase is disgusting im only here for work.

I don't think the room was cleaned throughly. The area near the door was not swept, and there was a bunch of hair in the tub and on thr bed. One side of the bed was bright red under the sheet... I had to pick off all the stray hairs off the bed in order to be comfortable enough to sleep there. You could tell the remote has never been sanitized or even wiped down. The walls are paper thinnI could hear everything from the next room. I learned a valuable lesson... I will never stay at this hotel ever again.

Don’t need to say much. It was clean. Fully ready kitchen with pots and pans and all utensils.

Preston Rd Dallas TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Outdoor pool
  • 24-hour fitness center
  • Business center

Located in Far North Dallas, Candlewood Suites Dallas - Plano W Medical Ctr is within a 15-minute drive of popular attractions such as Galleria Dallas and University of Texas at Dallas. This 80-room hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Rooms

All 80 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect to find free WiFi and TVs with satellite channels. Free local calls and desks are other standard amenities. Limited housekeeping is available.


Property features

At Candlewood Suites Dallas - Plano W Medical Ctr, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Onsite parking is available for a fee. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a business center, a computer station, and laundry facilities.

Room options

Room, 1 Bedroom, Accessible, Non Smoking (Mobility, Bathtub)

1 King Bed | Sleeps 4

Room, 1 Bedroom, Accessible, Non Smoking (Mobility, Bathtub)

1 Queen Bed | Sleeps 4

Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Studio Suite, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Candlewood Suites Dallas - Plano W Medical Ctr

Everyone (7) Couples (1) Family (1)
5
Everyone

By on Jun 2, 2020

Review comment responded on Jun 3, 2020

Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

5
Everyone

By on Mar 24, 2020

Review comment responded on Mar 26, 2020

Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

5
Everyone

Love this hotel! Quiet, great staff and nice rooms.

By on Jan 6, 2020

Review comment responded on Jan 8, 2020

Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a clean and quiet place to stay and that you were impressed with our friendly staff. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

1
Everyone

The first room had hair all over the bathroom floor. The secomd one i moved to had stained sheets, dead bugs on the floor, piss stains onthe bathroom floor and trash bags in the hallways. The elevator reaked of pot. I talked to a person in passing and he saw the disgust look on my face and he said. This plase is disgusting im only here for work.

By on Nov 24, 2019

2
Everyone

I don't think the room was cleaned throughly. The area near the door was not swept, and there was a bunch of hair in the tub and on thr bed. One side of the bed was bright red under the sheet... I had to pick off all the stray hairs off the bed in order to be comfortable enough to sleep there. You could tell the remote has never been sanitized or even wiped down. The walls are paper thinnI could hear everything from the next room. I learned a valuable lesson... I will never stay at this hotel ever again.

By on Nov 23, 2019

5
Partner Couples

Don’t need to say much. It was clean. Fully ready kitchen with pots and pans and all utensils.

By on Oct 10, 2019

Review comment responded on Oct 17, 2019

We appreciate you taking the time to write a review. Please come back and see us again soon!

1
Everyone

By on Jul 14, 2019

Review comment responded on Jul 18, 2019

We are very sorry that you did not enjoy your stay. Please let us know what we can do better. Thank you.

5
Family with small children Family

By on Jun 15, 2019

Review comment responded on Jun 17, 2019

Thank you for taking the time to post a review. We appreciate it and hope you come back to see us!

3
Everyone

By on May 21, 2019

Review comment responded on May 21, 2019

We are sorry that you did not completely enjoy your stay. We hope we can do better the next time. Thank you for taking the time to review us.

Candlewood Suites Dallas - Plano W Medical Ctr

19373 Preston Rd, Dallas, TX 75252
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