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Best Western Plus Rockwall Inn & Suites

2.5 out of 5.0

Recent guest reviews

I love staying at this hotel! Room is clean, bed is comfy, and staff is very friendly and helpful. I've not had their breakfast, though they do have one.

This hotel was a good value and is conveniently located around many eateries and lots of shopping. I was impressed with the very helpful and friendly staff. I would certainly stay again and would definitely recommend this hotel.

Hotel was very small and felt kind of crammed together. Fitness room needed an update. The staff was extremely friendly. Paula, the lady serving breakfast was incredible. Nicest lady in Texas. Rooms were very clean and overall not a bad stay.

no problems...clean hotel...heater didn't work in room...they gave me a space heather.

Tom was nice and clean. Zero common space. Right next to very well lit car dealership. I won't go back.

The room was very warm and even though it was non-smoking it had that smoky smell. We were disappointed. It was our first time to use this site and for the price we expected it to be what it said.

The staff were very professional and nice. The food was hot and always ready - female host was very sweet and helpful.

The hotel itself is average but the staff takes ownership to ensure their guests are well taken care of from housekeeping to check in to breakfast dining staff! Location worked great for me - near my family, the lake, shopping and main highway.

This place was perfect for our needs. There is a cleaning lady that takes care of the breakfast area in the morning and she is AMAZING!! She always asks if everything was OK and has a great attitude! She needs a raise because she sets a great tone for the whole hotel! The breakfast is also good for the value. the hotel is tidy and clean, but again, the lady in the morning makes the hotel! You'll know her when you run in to her.

Excellent customer care from staff . Good help at Breakfast area. Good food. Rooms very good.

A very well operated, conveniently-located hotel near great shopping and easy access to the freeway. The breakfasts wee super, thanks to Paula, the lady serving us so graciously. A bit pricey, but worth it. We will return in a few months, and would recommend it highly.

I requested a smoking room obsiously because I smoke. But when we entered the room, the smoke odor was horrible. They could have at least left the A/C-Heater unit on to keep air moving and have sprayed some type of air freshner. The Remote for the TV did NOT work at all. Luckily I have the same brand of TV and was able to navigate it. The breakfast was absolutly nasty. Cold eggs, Cold sausage, toaster did not work. The orange juice was good.

A little expensive, but the cheapest place I could find within 10 miles of my destination. No complaints except that the A/C didn't cool the room as well as I would have liked and the fan they brought to my room was filthy. Staff was friendly and helpful. There was a nice indoor hot tub, pool, workout room, breakfast area, etc. Room was clean.

This place seemed either new or newly remodeled. Everything smelled clean. When we shut our door, the outside noise was shut away with it. The lady serving breakfast was really nice. We will be back.

we were treated well.they offer a free hot breakfastin the morning,and the lady in charge is Paula,and she is super

The reviews were accurate. There was even one that mentioned a bad smell in the hallway. It was correct as well. BUT, the room was not affected by the smell (The smell is similar to the smell you find in hotels near the beach.) My husband loved the breakfast--waffles; sausage; scrambled eggs which can be improved with salt and pepper. What I found neat was the fact that they now use remotes which are easy to clean. They look a bit odd, but it is a great idea. The hotel is right beside the highway--between a car dealership and motorcycle dealership. That didn't make for a nice view. And, the window of our room was right beside the dealership, and we could only see the side of that building. Considering the regular price of the hotel was about 130.00, some would expect a great deal more.

Very enjoyable. Big pool and hot tub. Very clean and comfortable. Staff very nice and helpful.

We visited family. The staff was very nice. The room was nicer than expected. The curtains, bed, furniture was nicer than we expected and the bed and pillows were really terrific. It is easy access to the highway, restaurants, etc. as well. We will stay there again.

This hotel is very clean and simple. Breakfast was amazing and the heated pool was fun for the kids. That being said, the customer service at the front desk was horrible. [...] The manager would not even speak to us, that's how awful his customer service was. [...]

996 E I-30 Rockwall TX

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 2.3 mi (3.7 km) from The Harbor Rockwall Mall, Best Western Plus Rockwall Inn & Suites is within a 10-minute drive of Buffalo Creek Golf Club. This hotel has 60 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. On a lake, the hotel is also within a 15-minute drive of Mesquite Golf Club and San Martino Winery and Vineyards.


Dining

Start your day off right with a free breakfast, offered each morning from 6:30 AM to 9:30 AM.


Rooms

The 60 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

At Best Western Plus Rockwall Inn & Suites, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 2 meeting rooms, and a 24-hour business center.

Room options

Standard Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 3

Standard Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 3

Standard Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 3

Standard Suite, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 3

Guest reviews for Best Western Plus Rockwall Inn & Suites

Business (4) Couples (6) Family (8) Other (1)
5

excellent place

Singles

I love staying at this hotel! Room is clean, bed is comfy, and staff is very friendly and helpful. I've not had their breakfast, though they do have one.

By on May 5, 2015

5

enjoyed my stay

BusinessTravelers

This hotel was a good value and is conveniently located around many eateries and lots of shopping. I was impressed with the very helpful and friendly staff. I would certainly stay again and would definitely recommend this hotel.

By on Mar 4, 2015

3

business trip

BusinessTravelers

Hotel was very small and felt kind of crammed together. Fitness room needed an update. The staff was extremely friendly. Paula, the lady serving breakfast was incredible. Nicest lady in Texas. Rooms were very clean and overall not a bad stay.

By on Mar 2, 2015

3

as expected

BusinessTravelers

no problems...clean hotel...heater didn't work in room...they gave me a space heather.

By on Dec 9, 2014

3

descent place, nothing more

BusinessTravelers

Tom was nice and clean. Zero common space. Right next to very well lit car dealership. I won't go back.

By on Nov 25, 2014

2

below average

Couples

The room was very warm and even though it was non-smoking it had that smoky smell. We were disappointed. It was our first time to use this site and for the price we expected it to be what it said.

By on Oct 6, 2014

4

birthday family getaway

Families

The staff were very professional and nice. The food was hot and always ready - female host was very sweet and helpful.

By on Jul 21, 2014

3

4th of july

Families

The hotel itself is average but the staff takes ownership to ensure their guests are well taken care of from housekeeping to check in to breakfast dining staff! Location worked great for me - near my family, the lake, shopping and main highway.

By on Jul 7, 2014

4

great place to stay for decent price

Couples

This place was perfect for our needs. There is a cleaning lady that takes care of the breakfast area in the morning and she is AMAZING!! She always asks if everything was OK and has a great attitude! She needs a raise because she sets a great tone for the whole hotel! The breakfast is also good for the value. the hotel is tidy and clean, but again, the lady in the morning makes the hotel! You'll know her when you run in to her.

By on Jun 30, 2014

4

family trip

Families

Excellent customer care from staff . Good help at Breakfast area. Good food. Rooms very good.

By on Jun 17, 2014