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Recent guest reviews

Everything was good,room was nice,breakfast was good,check in was easy.The only complaint is my upstairs neighbor apparently led out a herd of horses when I was trying to go to sleep,but that’s not hotel’s fault,thankfully it subsided after 30 minutes or so

Friendly staff clean properly. Front sliding doors were not working so they were left opened the entire time plus it was cold out. Breakfast was a 2 on a scale of 1-5. Very small dining area.

TV, air conditioners, stairs, slippery bath, food and etc..not so good

It was a very nice hotel for last minute booking. The staff was great especially the young lady at breakfast.

I love staying at this hotel! Room is clean, bed is comfy, and staff is very friendly and helpful. I've not had their breakfast, though they do have one.

This hotel was a good value and is conveniently located around many eateries and lots of shopping. I was impressed with the very helpful and friendly staff. I would certainly stay again and would definitely recommend this hotel.

Hotel was very small and felt kind of crammed together. Fitness room needed an update. The staff was extremely friendly. Paula, the lady serving breakfast was incredible. Nicest lady in Texas. Rooms were very clean and overall not a bad stay.

no problems...clean hotel...heater didn't work in room...they gave me a space heather.

Tom was nice and clean. Zero common space. Right next to very well lit car dealership. I won't go back.

The room was very warm and even though it was non-smoking it had that smoky smell. We were disappointed. It was our first time to use this site and for the price we expected it to be what it said.

The staff were very professional and nice. The food was hot and always ready - female host was very sweet and helpful.

The hotel itself is average but the staff takes ownership to ensure their guests are well taken care of from housekeeping to check in to breakfast dining staff! Location worked great for me - near my family, the lake, shopping and main highway.

This place was perfect for our needs. There is a cleaning lady that takes care of the breakfast area in the morning and she is AMAZING!! She always asks if everything was OK and has a great attitude! She needs a raise because she sets a great tone for the whole hotel! The breakfast is also good for the value. the hotel is tidy and clean, but again, the lady in the morning makes the hotel! You'll know her when you run in to her.

Excellent customer care from staff . Good help at Breakfast area. Good food. Rooms very good.

A very well operated, conveniently-located hotel near great shopping and easy access to the freeway. The breakfasts wee super, thanks to Paula, the lady serving us so graciously. A bit pricey, but worth it. We will return in a few months, and would recommend it highly.

I requested a smoking room obsiously because I smoke. But when we entered the room, the smoke odor was horrible. They could have at least left the A/C-Heater unit on to keep air moving and have sprayed some type of air freshner. The Remote for the TV did NOT work at all. Luckily I have the same brand of TV and was able to navigate it. The breakfast was absolutly nasty. Cold eggs, Cold sausage, toaster did not work. The orange juice was good.

A little expensive, but the cheapest place I could find within 10 miles of my destination. No complaints except that the A/C didn't cool the room as well as I would have liked and the fan they brought to my room was filthy. Staff was friendly and helpful. There was a nice indoor hot tub, pool, workout room, breakfast area, etc. Room was clean.

This place seemed either new or newly remodeled. Everything smelled clean. When we shut our door, the outside noise was shut away with it. The lady serving breakfast was really nice. We will be back.

E I-30 Rockwall TX

Room options

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

1 King Bed | Sleeps 3

Standard Room, 2 Double Beds, Accessible, Bathtub

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Guest reviews for Best Western Plus Rockwall Inn & Suites

Everyone (4) Couples (6) Business (4) Family (10) Other (1)
5
Family

Everything was good,room was nice,breakfast was good,check in was easy.The only complaint is my upstairs neighbor apparently led out a herd of horses when I was trying to go to sleep,but that’s not hotel’s fault,thankfully it subsided after 30 minutes or so

By on Mar 24, 2024

Review comment responded on Mar 25, 2024

Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate and value your feedback We are happy to know that your stay was comfortable at out hotel Best Western Plus Rockwall Inn & Suites We hope you will come back and see us again soon. We appreciate your loyalty to our Best Western Brand. Stay Safe! Sincerely,

4
Family Family with small children

Friendly staff clean properly. Front sliding doors were not working so they were left opened the entire time plus it was cold out. Breakfast was a 2 on a scale of 1-5. Very small dining area.

By on Dec 7, 2023

Review comment responded on Dec 8, 2023

Thank you for staying with us and taking out some time to write a review. We value your feedback. This will help to continue to improve and provide superior services for all our future guest. We are glad that you enjoyed you enjoyed your stay with us! We look forward for your future visit. Thank you and hope you have a great week! Sincerely

1
Business Business

TV, air conditioners, stairs, slippery bath, food and etc..not so good

By on Aug 12, 2021

Review comment responded on Sep 21, 2021

Thank you for staying with us here at the Best Western PLUS Rockwall Inn & Suites and thank you so much for taking the time to let us know about your recent stay with the Best Western Plus Rockwall Inn & Suites. Guest feedback is extremely important to us, both positive and constructive as it allows us to continually grow and move forward. Our goal is to create a memorable experience for each guest that enters through our door and to ensure 100% satisfaction with both product and service. We apologize for any problems that you encountered during your time with us. I hope that you will give us another chance in the future. We look forward to welcoming you back on your next visit to Rockwall. Have A Great Day!

1
Everyone

By on May 15, 2021

Review comment responded on May 26, 2021

Thank you for staying with us here at the Best Western PLUS Rockwall Inn & Suites and we are sorry to hear that you did not enjoy your stay. We apologize for any inconveniences that you had during your stay with us.

1
Everyone

By on Jun 14, 2020

Review comment responded on Jun 16, 2020

Thank you for your recent stay and we apologize for any inconvenience you encountered.

4

nice

Everyone

It was a very nice hotel for last minute booking. The staff was great especially the young lady at breakfast.

By , from memphis, on Feb 10, 2018

Review comment responded on Mar 10, 2018

Thank you for the great review! We are happy you enjoyed your stay!

5

excellent place

Other

I love staying at this hotel! Room is clean, bed is comfy, and staff is very friendly and helpful. I've not had their breakfast, though they do have one.

By on May 5, 2015

5

enjoyed my stay

Business

This hotel was a good value and is conveniently located around many eateries and lots of shopping. I was impressed with the very helpful and friendly staff. I would certainly stay again and would definitely recommend this hotel.

By on Mar 4, 2015

3

business trip

Business

Hotel was very small and felt kind of crammed together. Fitness room needed an update. The staff was extremely friendly. Paula, the lady serving breakfast was incredible. Nicest lady in Texas. Rooms were very clean and overall not a bad stay.

By on Mar 2, 2015

3

as expected

Business

no problems...clean hotel...heater didn't work in room...they gave me a space heather.

By on Dec 9, 2014

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