PLEASE UPGRADE THE SCENERY AND THE DECOR IN THE PROPERTY . Overall Great location and area. Staff was amazing
This property should NOT be able to advertise under “breakfast included” category. Coffee, oatmeal packets, nut bar/granola bars does not equal free breakfast included. The beds are terrible! It was so loud with doors constantly slamming. We had to brush our teeth in the kitchen sink because the bathroom sink would not drain properly. Barely enough pressure in the shower to be able to shower. It stunk! So disappointed and note disappointed I wasted my orbitz credit to stay there. Could NOT get out of there fast enough the next morning. So glad we only stayed one night. Horrible!!!!!
Keys kept failing, ran out of toilet paper on 2nd day, we did like the recliner chair an bed but hot water hard to keep adjustment, burning at moments.
The motel had an institutional feel. Nothing in particular stood out as bad, but most aspects of the hotel and decor was simply functional. There was no coffee in the room. The free breakfast was really just coffee and muffins. For $120/night, I was expecting a nicer stay.
good clean ,,lots of parking ... close to most ever thing
Overall, my stay was quaint and enjoyable. The only downfall was not having enough pillows and staff didn’t leave any extra blanket.
It took 24 hours and multiple requests to get the cook ware in the room. Fresh towels are rare and must be asked for multiple times.
This was my first time staying at an extended stay and probably my last. housekeeping and maintenance department definitely need work .
My stay was great he room was clean and there were places to eat right across the street walking distance.
not a bad place overall, i got caught in a smoking room which was just disgusting, which made my experience horrible. but I haven't tried there non smoking room so don't want to judge to whole place. but the room i had was just disgusting, i don't even think they cleaned before i came.
Very basic. As expected. Extended stays NEVER allow easy check in.
I would not recommend this hotel. You walk the hallway and it somewhat smells. There were cockroaches everywhere in our room... from the kitchen counter, to the dresser and bathroom. At the time of check-in, I already informed the staff that I plan to extend my stay by an extra day. Our access cards were deactivated a day before our check-out time. I am not going back to this hotel.
Good location near the John Wayne Airpirt. Had descent breakfast and nice kitchenette.
Houskeeping never came in to clean the room the entire stay. Also, hotel kept my deposit which was to be returned at checkout.
Los Alamitos Race Course is within a mile (2 km) of Extended Stay America Suites Orange County Cypress, and other popular sites like Cypress College are within a couple of miles (3 km). This 134-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 134 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
At Extended Stay America Suites Orange County Cypress, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include barbecue grills and a picnic area.
PLEASE UPGRADE THE SCENERY AND THE DECOR IN THE PROPERTY . Overall Great location and area. Staff was amazing
We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
This property should NOT be able to advertise under “breakfast included” category. Coffee, oatmeal packets, nut bar/granola bars does not equal free breakfast included. The beds are terrible! It was so loud with doors constantly slamming. We had to brush our teeth in the kitchen sink because the bathroom sink would not drain properly. Barely enough pressure in the shower to be able to shower. It stunk! So disappointed and note disappointed I wasted my orbitz credit to stay there. Could NOT get out of there fast enough the next morning. So glad we only stayed one night. Horrible!!!!!
Thank you for your review. We are sorry that you encountered maintenance issues in your room. Our engineering team is checking the room where you stayed to make any repairs. We also regret the disappointment you had with our grab-and-go breakfast and the comfort of our beds. We appreciate your feedback and hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Keys kept failing, ran out of toilet paper on 2nd day, we did like the recliner chair an bed but hot water hard to keep adjustment, burning at moments.
Cathy, We are glad to read you liked your room and had an overall pleasant visit. However, we are sorry for the inconvenience you had due to the keycard as well as with our shower. Your feedback will be shared with the appropriate team to ensure this never happens again. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The motel had an institutional feel. Nothing in particular stood out as bad, but most aspects of the hotel and decor was simply functional. There was no coffee in the room. The free breakfast was really just coffee and muffins. For $120/night, I was expecting a nicer stay.
Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked most aspects of our hotel. However, we apologize and are disappointed to read our hotel’s facilities did not provide the value you were hoping for. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our ideal location as well as our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management