My wife woke up to a bed bug early in the morning so we couldn’t go back to sleep anymore. Carpet was really damp not sure if they have plumbing issues and water ran underneath carpeting
It was very clean but a little dated. Breakfast was nice. There was a slightly off odor in the room, doable but certainly noticeable. Also the water was a little off tasting.
It took 30 mins to check in, 1 older gentleman was very slow, granted the person in front of me was booking 3 rooms paying cash, but at 4:00 pm on Sat there should have been back up to work the 2nd desk. Entering the property was challenging, park was not great. Hot breakfast did not look appetizing but the selection of other items was sufficient to carry me until I could purchase something satisfying. The pool is viewable from the parking lot and street. Bathroom area very small, not what I am used to from Best Western. Check out was nice and smooth.
The hot water took a long time to get hot. I did tell the staff in the morning and I guess they did have it fixed.I think it would have been nice had they told us they were going to turn the water off. I needed the toilet facilities because I was having surgery the next morning and would have made other arrangements because it wasn’t very pleasant not being able to use the bathroom....
Cleanliness and great staff. Always consistently good. Can't find anything we didn't like.
Located on busy street and you could hear the street noise
It was a nice property. Room was great. I was very satisfied.
Very comfy and clean fresh rooms. Staff always great and remember us from previous stays. Also nice breakfast.
Convenient, clean and comfy. Staff are great. Will continue to stay here when we are in town.
Ifound this hotel clean, quiet inspire ifbring in the middle of the city, and the staff pleasant and helpful.
Parking lot very tight, not great for pickup truck. No maid service on second day we had to call desk twice just to get towels. The place is a motel 6 with best western name and rates, Not going back.
The hotel was located in a easy to find location, close to shops, restaurants, and even a liquor nezt door, the room waa clean everything was over my expectations
Comfortable and met all our needs. Convenient to dining and shopping.
The room was clean but the beds were uncomfortable
Room clean and comfortable.Staff very friendly and helpful. Location good. Close to shopping, restaurants, entertainment and not far from Disneyland and Knots Berry Farm. Only negative is the liquor shore next door.
Great stay. Friendly staff (Aylin the Manager). Easy room access. Great Location.
Clean and easy to get to. Average room but clean and comfortable.
Far better than last hotel I stayed at. Nice everything... enjoyed pool and hot tub. Staff were very accomodating and pleasant. My only complaint was that I was next to a bunch of noisy smokers and I don't make noise or smoke. Ask not to be across from a smoking room...
Located within 2 miles (3 km) of Los Alamitos Joint Forces Training Base, Best Western Los Alamitos Inn & Suites is within 3 miles (5 km) of Hawaiian Gardens Casino. This 48-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Free full breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
All 48 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch plasma TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.
Best Western Los Alamitos Inn & Suites features an outdoor pool, free WiFi in public areas, and a business center. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
My wife woke up to a bed bug early in the morning so we couldn’t go back to sleep anymore. Carpet was really damp not sure if they have plumbing issues and water ran underneath carpeting
Good morning, Thank you for your response. I had responded to the second review you had left with all of my contact information therefore if you would like to call or email me so we can further discuss this I would be more than happy to discuss this with you. I apologize for the inconveniences you had to experience. That is not typical here at the hotel therefore speaking to you to further discuss this will be the best option. I appreciate you letting us know what took place.
It was very clean but a little dated. Breakfast was nice. There was a slightly off odor in the room, doable but certainly noticeable. Also the water was a little off tasting.
Thank you for your review and feedback. It is very important to us. I am glad you enjoyed your stay & our breakfast. If you do not mind letting me know what room you had stayed in. I would like to investigate the water & also the odor you had experienced. That would be greatly appreciated.
It took 30 mins to check in, 1 older gentleman was very slow, granted the person in front of me was booking 3 rooms paying cash, but at 4:00 pm on Sat there should have been back up to work the 2nd desk. Entering the property was challenging, park was not great. Hot breakfast did not look appetizing but the selection of other items was sufficient to carry me until I could purchase something satisfying. The pool is viewable from the parking lot and street. Bathroom area very small, not what I am used to from Best Western. Check out was nice and smooth.
Thank you for your feedback. I apologize that your check-in process was a lot longer than expected and I appreciate you being patient with our staff during that busy time. Is there anything that you would like to perhaps mention that you would like to see in the breakfast area. We like to get guest feedback to help improve our breakfast if possible. Again, we appreciate your feedback and your business!
The hot water took a long time to get hot. I did tell the staff in the morning and I guess they did have it fixed.I think it would have been nice had they told us they were going to turn the water off. I needed the toilet facilities because I was having surgery the next morning and would have made other arrangements because it wasn’t very pleasant not being able to use the bathroom....
Thank you for your feedback. You are right, we did have a time we were working on the hot water in the boiler rooms. I am sorry you were not informed of this. We did get the water up and running shortly after being off to be sure that we took care of our guests. I am sorry you had to experience that during your stay. We hope to see you soon & we will be sure that your stay is much more pleasant. Thank you!
Cleanliness and great staff. Always consistently good. Can't find anything we didn't like.
Good morning Traveller, thank you for staying with us. Thank you for leaving us feedback about our hospitality. We strive for superior customer care and we are glad to see our guests love it. Have a wonderful day.
Located on busy street and you could hear the street noise
Thank you for allowing us to hear your concerns and issues during your stay. We hope you were able to enjoy other amenities during your visit. I will be able to inform our maintenance team of the issues you experienced. Thank you, have a wonderful day.
It was a nice property. Room was great. I was very satisfied.
Good morning, thank you for staying with us and letting us know how your stay went with us. We want to thank you for choosing our hotel for your visit to the area. We hope you have a great day.
Good morning traveller, thank you for staying with us. We hope you were able to enjoy our many amenities during your stay. Have a great day.
Very comfy and clean fresh rooms. Staff always great and remember us from previous stays. Also nice breakfast.
We're so glad to hear you had a great stay and keep coming back. We look forward to seeing you again on your next trip.
Thank you so much for the 5-star rating! We appreciate your feedback as well as your business. We hope to see you again soon!