We had a great time at Sunscape. I am definitely going back. The staff were amazing especially Gioli and Jean Daniel. Great Resort with great Staff!
Lacks maintenance and improvement of the service
Loved the beach. The staff were great. Food was just ok.
Staff are great! Suzette waitress Oceana and Kenny the bartender. Lovely massage at the dpa from Joanna. Food is plentiful but so so. The omelette lady only cooks scrambled eggs with the mix. Fish tacos on the beach is probably best. AC in room isn’t very good and is very noisy. Doors are falling off cabinets, the facility looks really tired. Bar pool was disgusting, dirty, and slimy.
The outside and beach property was beautiful and clean. The room was old fashioned and disappointing to be owned by Hyatt. The pipe under the sink came apart. There wasn’t a microwave. The bathroom door was backwards and blocked the toilet when it was open. Sun Club extra cost was a waist (however after making a complaint they offered to refund the extra fee for the Sun Club).
My initial room wasn’t so pleasant as the AC wasn’t working well and the room wasn’t cleaned. Then the concierge (KR) overdid herself by making our experience so much greater. We got moved to a new room that had all our needs met. I overall enjoyed our stay and it was a decent place.
The best beach of anywhere I’ve stayed. The food in the restaurants was very good, the buffet was hit and miss, but you can always grab fish tacos for lunch by the beach and they were very good. The buffet room was often short on silverware and kind of a nuisance when trying to enjoy breakfast. The bartenders were super friendly. We were given the wrong room on arrival but when we told the front desk Xavier was very helpful and had us changed to a room that we paid for. The resort needs a little paint and power washing but the bed was comfy and we didn’t spend a lot of time in the hotel anyway. The snorkeling is fantastic and you don’t have to book an excursion to do it. It was an enjoyable stay
The food and service was bad. At times I had to serve coffee and water to myself by myself. I’ve definitely seen better food and service. The property needs an upgrade, very old looking. The entertainment stuff doesn’t make any efforts to put a few people together for soccer or volleyball games, etc....
The Beach and snorkeling is the best of any property we have stayed at. The staff is awesome! I think they have had some challenges during COVID. Staff was awesome, although seemed a bit overwhelmed in certain areas. Food had some really good options at times, but overall, acceptable. I would consider going back, price and total benefits outweigh the negatives.
The beach here is amazing! It’s big, lots of chairs with sun/shade. Water is clear and almost no waves. Good for snorkeling, lounging in the water. Rooms could use some updating but beds were very comfortable. Food is decent. Staff was all friendly. Lots of scheduled activities. Lots of pool space. Would return simply for the beach!
We love the beach, the sea and snorkeling. This is the best at this resort. The food is delicious and casino fun is on the spot. It is easy to go to the City and we can walk outside the Resort. The staff is very helpful and friendly. However, this property needs a lot of improvement in service and some renovation. There is very limited service in buffet and restaurants due to lack of staff, not enough beach lounges or chairs, not many umbrellas and not much food varietiy. We hope that management will improve service soon and we can come back to enjoy this beautiful place!
Nothing to like about. Very bad hotel. I shouldn’t even say a hotel. Very dirty , lazy staff and disgusting food
Gideon, Candyman, and Kyon made our stay an amazing stay. They made our time at sunscape an excellent experience. They are the best!!!
Very limited food choices, no fruits, fish only once in a blue moon. Personnel is very slow and not willing to do anything for the guests with few exceptions. Japanese restaurant is impossible to reserve. Music is extremely loud till 11 pm, no way to put a child to bed. The worst is the AC. It barely works. Rooms are hot. Definitely a very overpriced spot for the services they provide.
The view was beautiful. The food was sub-par and the same meals all 8 days we were there. They also could not seem to work out clean pool/beach towels. We were only able to trade in towels twice in 8 days.
Sunscape Curacao Resort, Spa & Casino - All Inclusive places you within a 15-minute stroll of popular sights such as Mambo Beach and Curaçao Sea Aquarium. This 341-room resort welcomes business and leisure travelers with a private beach, a full-service spa, and a casino.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. There are ample dining options with 5 onsite restaurants, including World Cafe, which specializes in local and international cuisine and serves breakfast, lunch, and dinner, and Damario with its pool views. Order from room service to satisfy your hunger without leaving your room, sip a beverage at the bar/lounge or coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
LCD TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other amenities include free minibar items, furnished balconies or patios, and iPod docks.
Sunscape Curacao Resort, Spa & Casino - All Inclusive features a private beach, a full-service spa, and a casino. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive resort include a nightclub, an outdoor pool, and a children's pool.
We had a great time at Sunscape. I am definitely going back. The staff were amazing especially Gioli and Jean Daniel. Great Resort with great Staff!
Lacks maintenance and improvement of the service
Dear Nayib,We'd like to express our heartfelt gratitude for choosing our resort and taking the time to offer your unfiltered review. Your openness allows us to identify areas for improvement and take the necessary steps to ensure a more enjoyable stay for our guests.We acknowledge the aspects you highlighted that fell short of your expectations, and we sincerely apologize for any inconvenience caused during your stay. Your feedback serves as a catalyst for positive change, and we assure you that your concerns have been duly noted.Please feel free to reach out to us through our socials. We are here to address any specific details and ensure your satisfaction.On behalf of our entire team, we genuinely hope for the opportunity to welcome you back, showcasing the improvements we make on a daily basis and erasing any lingering dissatisfaction from your previous experience.Thank you once again for choosing us and for your forthright review.Warm regards,Assistant Social Media Coordinator & eConcierge
Loved the beach. The staff were great. Food was just ok.
Dear Nannette,Thank you for picking us and for your transparent feedback. Your selection of our resort and your candid 3 out of 5 rating are both warmly received. We're pleased to hear that you loved the beach and that our staff made a positive impression on your stay.However, we also note your feedback about the food being just okay. We appreciate your honesty, and we take guest feedback seriously. Your insights are valuable as we continuously work to enhance our offerings.We're committed to providing a memorable experience for our guests, and your comments will certainly contribute to our ongoing efforts to improve. If there are specific aspects of the food you'd like to share in more detail, please feel free to reach out to our team.Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back to Sunscape Curacao Resort, Spa & Casino for a future stay where we can exceed your expectations on all fronts.Kind regards,Assistant social media coordinator & econcierge.
Staff are great! Suzette waitress Oceana and Kenny the bartender. Lovely massage at the dpa from Joanna. Food is plentiful but so so. The omelette lady only cooks scrambled eggs with the mix. Fish tacos on the beach is probably best. AC in room isn’t very good and is very noisy. Doors are falling off cabinets, the facility looks really tired. Bar pool was disgusting, dirty, and slimy.
Dear Kathleen,Thank you for sharing your feedback about your recent experience at our Sunscape Curacao Resort, Spa & Casino. We appreciate your honest comments, as they help us identify areas for improvement.It's wonderful to hear that you found our team members, particularly Suzette at Oceana and Kenneth the bartender, to be great, and that you enjoyed a lovely massage from Joanna at the spa.However, we're genuinely sorry to hear about the issues you encountered. Your comments, are noted, and we will review these concerns with our culinary team.We also apologize for the issues you mentioned, and we will address these issues to ensure a more comfortable and enjoyable experience for our guests.Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future. Thank you for choosing our resort, and we apologize for any inconvenience you've experienced during your stay.Kind regards,Assistant social media coordinator & eConcierge.
Dear Sr del Rocio Paez, Thank you for your 4-star review! We appreciate your feedback however would have loved to receive more details about your stay. We'll work on improving to ensure a seamless experience next time. Looking forward to welcoming you back!Kind regards, Social media coordintor & econcierge
The outside and beach property was beautiful and clean. The room was old fashioned and disappointing to be owned by Hyatt. The pipe under the sink came apart. There wasn’t a microwave. The bathroom door was backwards and blocked the toilet when it was open. Sun Club extra cost was a waist (however after making a complaint they offered to refund the extra fee for the Sun Club).
Dear Timothy,Thank you for sharing your feedback on your recent Sunscape Curacao Resort, Spa & Casino stay. We appreciate and are delighted to hear that you found our outside and beach property beautiful and clean. We apologize for any inconvenience you experienced with your room. Our team strives to ensure all aspects of our guests' stay are enjoyable. We genuinely value your perspective, and we will take your feedback into consideration as we continue to make enhancements to our resort. Your satisfaction is our priority, and we hope that despite the shortcomings you experienced, there were still aspects of your stay that brought you joy and relaxation.Should you decide to give us another opportunity in the future, we will strive to exceed your expectations and provide you with the exceptional experience you deserve.Thank you once again for sharing your thoughts, and we hope to have the chance to welcome you back to Sunscape Curacao Resort, Spa & Casino in the future.Kind regards,M.E.Sales Trainee.
My initial room wasn’t so pleasant as the AC wasn’t working well and the room wasn’t cleaned. Then the concierge (KR) overdid herself by making our experience so much greater. We got moved to a new room that had all our needs met. I overall enjoyed our stay and it was a decent place.
Dear Riyanna,Thank you for selecting Sunscape Curacao Resort, Spa & Casino as your getaway and for leaving us with your honest thoughts based on your experience with us.We apologize for any shortcomings you experienced in terms of the initial room and the AC. We truly appreciate your constructive feedback, as it helps us identify areas for improvement and make the necessary changes to enhance our guests' experience.We are glad to read that the concierge helped you well and gave you an overall enjoyable stay.We hope that you will consider giving us another opportunity to exceed your expectations during a future visit to Sunscape Curacao Resort, Spa & Casino. Thank you for choosing our resort, and we look forward to welcoming you back in the future.Kind regards,M.E.Sales Trainee.
The best beach of anywhere I’ve stayed. The food in the restaurants was very good, the buffet was hit and miss, but you can always grab fish tacos for lunch by the beach and they were very good. The buffet room was often short on silverware and kind of a nuisance when trying to enjoy breakfast. The bartenders were super friendly. We were given the wrong room on arrival but when we told the front desk Xavier was very helpful and had us changed to a room that we paid for. The resort needs a little paint and power washing but the bed was comfy and we didn’t spend a lot of time in the hotel anyway. The snorkeling is fantastic and you don’t have to book an excursion to do it. It was an enjoyable stay
Dear Charles,Thank you for taking the time to share your experience at our resort. We appreciate your kind words and feedback.We're thrilled to hear that you enjoyed our beautiful beach and found the food in our restaurants to be very good. We apologize for any inconsistency you experienced at the buffet, and we will work on improving this aspect of our dining options. It's great to know that you enjoyed the fish tacos for lunch by the beach.We apologize for the inconvenience you encountered with the shortage of silverware at the buffet. We appreciate your feedback.We're glad to hear that our bartenders provided you with friendly service. We will share your compliments with them, as it will serve as encouragement for them to continue delivering exceptional service to our guests.We apologize for the mix-up with your room upon arrival, but we're pleased to know that Xavier at the front desk was able to assist you and ensure that you were assigned to the correct room. We will recognize Xavier for his helpfulness and dedication to resolving the situation promptly.We appreciate your understanding regarding any areas that may need maintenance and improvements. Rest assured, we take your comments seriously and will work on addressing these matters to enhance our guests' experience.It's fantastic to hear that you had the opportunity to enjoy the fantastic snorkeling without booking an excursion. We're delighted that you found it enjoyable and had an overall pleasant stay.Once again, we appreciate your feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Best regards,Assistant social media coordinator & eConcierge.
The food and service was bad. At times I had to serve coffee and water to myself by myself. I’ve definitely seen better food and service. The property needs an upgrade, very old looking. The entertainment stuff doesn’t make any efforts to put a few people together for soccer or volleyball games, etc....
Dear Mikhail,Thank you for taking the time to provide feedback on your recent stay at Sunscape Curacao Resort, Spa & Casino. We sincerely apologize for any shortcomings you experienced during your time with us.Please allow me to apologize as the food and service did not meet your expectations. Providing excellent service is a top priority for us, and we apologize for any instances where we fell short. We have taken note of your feedback regarding self-service and will address this with our team to ensure that all guests receive prompt and attentive service.We are continually working on making improvements to enhance the overall experience for our guests, and we appreciate your feedback in this regard.We apologize if our entertainment activities did not meet your expectations. We strive to provide a variety of engaging activities for our guests, and we will review our offerings to ensure that we meet the interests and preferences of our diverse clientele.Please contact us through our socials.We appreciate your feedback as it helps us identify areas for improvement. We hope that you will consider giving us another opportunity to provide you with a better experience in the future. If there is anything else you would like to discuss or if there is anything we can do to assist you further, please feel free to reach out to us directly.Kind regards,Assistant social media coordinator & eConcierge.
The Beach and snorkeling is the best of any property we have stayed at. The staff is awesome! I think they have had some challenges during COVID. Staff was awesome, although seemed a bit overwhelmed in certain areas. Food had some really good options at times, but overall, acceptable. I would consider going back, price and total benefits outweigh the negatives.
Dear Mark,Thank you for sharing your positive review of Sunscape Curacao Resort, Spa & Casino. We appreciate your kind words and are delighted to hear that you had a great experience during your stay.We're thrilled that you found our beach and snorkeling to be the best of any property you've stayed at. It's fantastic to know that you enjoyed the beautiful surroundings and had the opportunity to explore the underwater world. We're also glad to hear that you found our staff to be awesome and provided excellent service throughout your stay.We're pleased that you found the food options to be good at times and overall acceptable. Our team is continuously working to improve and enhance our offerings.We're grateful that you would consider returning to our resort, as we strive to provide a great experience at a competitive price. Your feedback and support mean a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards,Assistant social media coordinator & eConcierge.
Dear Richard,Thank you for sharing your positive experience at Sunscape Curacao Resort, Spa & Casino! We are thrilled to hear that you had a great time during your stay and that our staff, especially Gioli and Jean Daniel, made your experience even more enjoyable.Rest assured as we will be sharing your kind words with our staff.Your kind words about our resort and staff are greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future! If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know.Warm regards,Assistant social media coordinator & econcierge.