Quality Inn

Stayed here for two nights while visiting family. First issue started at check-in. Rate I was charged was higher than the rate I booked. Was told by front desk staff that "the rate went up". What? Once I book, that is the rate I should be charged. There was another women at the front desk who I believe was either the manager or franchisee and she was able to resolve. The room furnishings appear updated and the bathroom was small but updated as well. First impression was very positive but......... When climbing into bed I noticed what appeared to be blood stains on the sheet. Took it to the office and got another sheet. The second sheet had to be returned as well. Looked like someone picked their nose and used it as a tissue. Finally the third sheet was clean. Odd water pressure in shower. The colder the water the stronger the pressure. Very weak water pressure if you like a warm/hot shower. Found two bugs in room the second day. One appeared to be some kind of beetle. Not sure what the other was. I assume these get in the room if the cleaning staff leaves door open while cleaning room. Did not bother mentioning this to front staff as I was leaving in the morning and what would they do about it anyway. Breakfast was not very good. Eggs shaped like hockey pucks that were hard and dry. Hotel sits back off of a major road with plenty of eating options. Others have commented about road noise but I did not have an issue with that. Will likely stay in Guntersville on my next visit.

Had to book rooms last minute due to a funeral. Group included 2 elderly people that walk with canes, and one with a broken ankle. We had to take 2nd floor rooms. Asked where the elevator was, there isn't one. Not good at all. They have full size mattresses on Queen box springs, be careful. Room 1 had no issues. Room 2 had a toilet that clogged and overflowed. We were moved to another room with the exhaust fan hanging from the ceiling and not working. The pool is covered with scum, not that swimming in N Alabama is happening outside in October anyway. The advertised gym was closed during the entire stay with an "out of order sign". Room 2 had torn duvets, then we found a large yellow stain on another. Gross. Breakfast was available, but was rarely replentished. We also ended up at McDonalds each morning, similar to those above. The sign to not take food back to the room was tacky. Considering 3 folks couldn't do steps and the non existent elevator, they had McDonalds. The noise coming from 231 is the worst I've ever had it a hotel room. This hotel would step up it's game if it had some competition, but it does not. We would stay there again only because I don't want to drive from Huntsville daily to visit family.

Literally the only place in Arab to stay, exterior looked clean, room interior was OK, then the fun started. Hotel is behind McD and near a major highway so bring your earplugs. Air con was quite literally the noisiest thing I have ever heard, it almost drowned out the exterior. Either way it was NOISY in the room. Internet is straight out of dark ages dial up, so SLOW. The "free" breakfast is free because your could donate the WW2 surplus items. Biscuits that where better suited to the NHL, coffee from the dark ages, etc. Overall I would drive the 20 mins to another place.

We thought it would be nice, our carpet was stain very badly, it was gross. I was looking foward to going to the pool, but there was loud foreign music blasting all day, on a weekday. The manager is foreign and extremely rude and should be fired, .Apparently Im not the only one that thinks thhat, according to other reviews! Check out is at 11 a.m. Got a knock on the door for housekeeping at 10a.m. Went to talk to the manager about it and she was very rude, however the housekeeper was an American woman and she had the decency to apologize! Thank you and u deserve a better job than that! Also my wife walked to McDonald's for breakfast instead of eating there, cuz there is a sign that state's to not take the food back to ypur room. Seriously!

Average small town motel. Was promised a room in the front when booking, but when we got there, we had to take one in the back, and as I am handicapped, it was more trouble for me. The handicap room was rented already. Clean enough, but somewhat shabby overall. We have relatives close by, and this is the only decent place to stay anywhere close.

I can’t say the last time we’ve stayed at a Quality Inn but were with family for a reunion in Arab and this was the only hotel choice. The room we were in had a little bit of wear but was clean, bed was comfortable, and breakfast was good for the hotel size. The afternoon front desk girl was so friendly and helpful, but the evening one was not very customer service oriented.

We were very pleased with the friendly Staff and Owner, they went out of their way to make sure we had what we needed. The rooms seem to be newly renovated. Updated, nice, clean, very cold air conditioning. The pool was so nice and the gym/exercise room was an unexpected surprise, as the huge breakfast, so for a small town, we were delighted and will always stay here when passing through.

Impressive Lobby, very friendly owners, updated rooms, clean, new mattress, furniture, cooling system is evident. Nice pool, outside areas are very well kept, would definitely reccomend. Prices are very reasonable

I don't usually stay in Quality Inns but since my son was having surgery in Arab and its the only hotel in the area, we stayed here for the night. We were really surprised. The hotel is high quality, clean, and very comfortable. The staff does a lot to make this place nice. Everything down to the parking lot has been updated. I HIGHLY recommend this place.