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Hotel Jacarandas

2.5 star property

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2 outdoor pools, pool umbrellas
Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout drapes
Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout drapes
Outdoor dining
Suite Tokiwa | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
Av. Cuauhtemoc 133, Col. Chapultepec, Cuernavaca, MOR, 62450
  • Place, Plaza de Armas
    ‪6 min drive‬
  • Place, Cuauhnahuac Regional Museum
    ‪6 min drive‬
  • Place, Teopanzolco Archaeological Zone
    ‪7 min drive‬

Room options

View all photos for Terraza B

Terraza B | Premium bedding, in-room safe, individually furnished, blackout drapes

Terraza B

  • Garden view
  • 215 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Terraza A

Terraza A | Premium bedding, in-room safe, individually furnished, blackout drapes

Terraza A

  • 269 sq ft
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Suite Tokiwa

Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout drapes

Suite Tokiwa

  • Garden view
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Cuernavaca

Within a short walk of Chapultepec Ecological Park, Hotel Jacarandas is within a mile (2 km) of Juan Soriano Museum. This 86-room hotel welcomes guests with 2 outdoor pools, a full-service spa, and free in-room WiFi.

What's nearby

  • Chapultepec Ecological Park - 15 min walk - 0.8 miles
  • Idilio Hacienda Club - 15 min walk - 0.8 miles
  • Plaza de Armas - 6 min drive - 1.7 miles
  • Cuauhnahuac Regional Museum - 6 min drive - 1.7 miles
  • Teopanzolco Archaeological Zone - 7 min drive - 1.4 miles

Getting around

  • Benito Juarez International Airport (MEX) - 93 min drive

Restaurants

  • ‪Hostería Las Quintas Resort & Spa Cuernavaca - ‬6 min walk
  • ‪Sanborns Cuernavaca Casa de Piedra - ‬6 min walk
  • ‪el Camaron Guasaveño - ‬6 min walk
  • ‪Taqueria Erendira - ‬8 min walk
  • ‪Burger King - ‬11 min walk

About this property

Hotel Jacarandas

Guests of Hotel Jacarandas have access to a full-service spa, 2 outdoor pools, and a children's pool. You can put free valet parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this spa hotel include an outdoor tennis court, meeting rooms, and a conference center.
TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include safes and phones.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

Children under 11 years old are not allowed in the swimming pool without adult supervision. Guests under 11 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kauri Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open select days.

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Hostería Las Quintas Hotel
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  • Pool
  • Parking included
  • Free WiFi
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The price is $108
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Racquetball/squash
  • Shopping
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No alcohol is permitted at Hotel Jacarandas.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Jacarandas Cuernavaca
Hotel Jacarandas
Jacarandas Cuernavaca
Jacarandas
Hotel Jacarandas Hotel
Hotel Jacarandas Cuernavaca
Hotel Jacarandas Hotel Cuernavaca

Frequently asked questions

Are free cancellation options available at Hotel Jacarandas?

Hotel Jacarandas provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

What is there to do around Hotel Jacarandas?

This hotel is located in Cuernavaca within a short 9-minute walk of Chapultepec Ecological Park. You'll also find Teopanzolco Archaeological Zone and Borda Gardens within a short drive.

Is parking available on site at Hotel Jacarandas?

Yes, valet and self parking are offered for free at the hotel.

Is a spa located at Hotel Jacarandas?

Kauri Spa is the hotel's spa and services include body wraps, mani/pedis, massages, and facials. The spa is not open daily but only on select days.

Does Hotel Jacarandas have a casino?

No, Hotel Jacarandas doesn't have a casino.

Is there an indoor pool at Hotel Jacarandas?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Hotel Jacarandas a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like premium bedding and a rainfall showerhead as well as 2 outdoor pools.

Does Hotel Jacarandas have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Hotel Jacarandas feature a restaurant that includes a breakfast menu?

No, Hotel Jacarandas doesn't have a restaurant that serves breakfast.

Will Hotel Jacarandas allow pets to stay for free?

No, pets aren't allowed at Hotel Jacarandas.

Does Hotel Jacarandas have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Are there rooms with balconies that I can book at Hotel Jacarandas?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden and city views.

Does Hotel Jacarandas have a wedding venue?

Take advantage of the wedding venue at Hotel Jacarandas if you plan to say "I do" during your trip.

Hotel Jacarandas Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 183 reviews
Rating 8 - Good. 67 out of 183 reviews
Rating 6 - Okay. 10 out of 183 reviews
Rating 4 - Poor. 8 out of 183 reviews
Rating 2 - Terrible. 5 out of 183 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sarahi

Liked: Staff & service, amenities, property conditions & facilities
excellent quiet clean and safe place ideal for my family
Stayed 2 nights in Jul 2022
Verified

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, location for what I needed, and overall the property has everything you need
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

MIGUEL ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy agradable, gracias por la atención.
Verified

10/10 Excellent

TANIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, excelente servicio.
Stayed 2 nights in Dec 2022
Verified

8/10 Good

Susana

Liked: Cleanliness, staff & service
Instalaciones un poco viejas. Deben remodelar o actualizarse
Verified

8/10 Good

ALCYNOE

Liked: Cleanliness, staff & service, property conditions & facilities
Le falta un poco de mantenimiento nada más. Todo lo demás súper bien. La atención buenísima.
Stayed 1 night in Nov 2022
Verified

4/10 Poor

Octavio Bonilla

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Era un grandioso lugar con restaurante y ahora para tomar los alimentos hay que salir , no tienen ni un café , rente una suite , y estaba en pésimas condiciones ,,, Y muy cara No vuelvo a regresar
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel para descanso de fin de semana para familias grandes
Stayed 2 nights in Jul 2022
Verified

8/10 Good

ALFONSO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SIN DUDA UNO DE MIS LUGARES FAVORITOS. LAMENTO QUE LA PANDEMIA Y HECHOS NATURALES LO HAYAN AFECTADO UN POCO, PERO SIGUE SIENDO GENIAL. LA ATENCIÓN DE LA GENTE QUE AHÍ TRABAJA, ES INMEJORABLE. LO RECOMIENDO AMPLIAMENTE PARA DESCANSAR Y DESCONECTARSE DE TODO.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Que el pasto estaba seco
Stayed 1 night in May 2022
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Conocí este hotel hace varios años y estaba muy bonito. ahora está demasiado descuidado y no ha tenido mantenimiento. La poza era un gran atractivo y ya no funciona, muchas áreas verdes están descuidadas y el pasto está seco. Las canchas de tenis totalmente sin mantenimiento con la red cayéndose a pedazos y el piso muy maltratado. Las toallas no olían a limpio. Solo mantienen cuidada una parte del hotel que es el área de alberca y algunos jardines. Ya no tienen restaurante.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio

Excelente atención y servicio, el hotel muy limpio
Stayed 2 nights in Mar 2022
Verified

8/10 Good

Claudia Guadalupe

Liked: Staff & service, property conditions & facilities, room comfort

Muy buen lugar para descansar

El cuarto y el lugar estuvieron muy bien, y muy cerca de las albercas, el aire acondicionado funcionaba bien y el servicio no tengo ninguna queja, lo unico que no me gusto fue que las dos albercas no las limpian, siempre estaban llenas de insectos y hojas
Stayed 3 nights in Feb 2022
Verified

2/10 Terrible

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ES UN HERMOSO HOTEL,,,LASTIMA QUE ESTE TAN DETEREORADO,Y SI QUIERESDESCANSAR AQUÍ EN UN FIN DE SEMANA OLVIDALO HAY DEMASIADO DEMASIADO RUIDO AL REDEDOR IMPOSIBLE DESCANSAR
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien y el personal muy amable y accesible
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
The manager and staff were great. They gave super service. The manager graciously allowed me to stay two hours beyond check-out time.
Stayed 2 nights in Nov 2021
Verified

4/10 Poor

George

Disliked: Property conditions & facilities
Falta de mantenimiento a las instalaciones
Stayed 1 night in Oct 2021
Verified

8/10 Good

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casi totalmente satisfecho

Muy bien en general, un par de toallas olían a humedad, aparte de eso todo bien
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Me encanta que puedes realizar varias actividades
Stayed 3 nights in Aug 2021
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
The security was very rut and I very disappointed because was no friendly I was not coffee not breakfast not nothing for customer service I see very poor services .I will not recommend
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bonito

El hotel es muy bonito, definitivamente me volvería alojar ahí
Stayed 3 nights in May 2021
Verified

8/10 Good

JACOBO

Liked: Cleanliness, property conditions & facilities, room comfort

En general, bien

El hotel está limpio y es agradable pero nunca salió agua caliente en la regadera.
Stayed 2 nights in May 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pareció excelente para l temporada pandemia, poco personal pero muy atentos.
Stayed 1 night in May 2021
Verified

8/10 Good

Tania T

Liked: Room comfort

Lindos jardines pero muchos huéspedes.

Es un hotel bonito pero tiene muchas zonas como abandonadas, no cuenta con ningún servicio como restaurante o tiendita, y al no tener refrigerador tiene uno que llevar su hielera porque sólo hay una botella de agua en la habitación. Tienen pocos empleados y por ello no se dan abasto. La alberca al ser pequeña no es muy cómoda por la cantidad de gente que se hospeda. No lo recomendaría para ir en fin de semana, mucha gente. Desocupan una habitación, la limpian y enseguida entran huéspedes. Para tiempos de covid no lo sugiero.
Stayed 2 nights in Mar 2021

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