Americinn Council Bluffs2.5 out of 5.0
Recent guest reviews
I purposely chose this hotel as I stayed here before. It has all of the conveniences and is a great value and the location is ideal. The breakfast is generous and fresh-- coffee is awesome! The internet was very fast and it is free.
Friendly staff, clean rooms, breakfast, Wi-Fi, pool, etc.,. we would stay here again! Great location. Close to interstate, grocery stores, restaurants, gas stations. The pool was wonderful. I taught my toddler to swim.
We stayed in a king suite on our way to Minnesota. The room was clean, roomy and comfortable. There were, however, some things that needed updated or repaired. Despite that we felt that the wonderful staff and the great rate made up for any other inconvenience. We would definitely stay there again.
Recently reserved a room for our son travelling back to school and called the hotel directly to book a room. Confirmed the rate of $75 including taxes and received a confirmation number. Upon check in our son was told the rate is $84. I called the very next day and spoke to the same person regarding the price difference and she said it will be taken care of upon checkout. Upon checkout our son was told the price quoted was wrong. I called and spoke to the manger, Josh Russel, and he advised me that he spoke to the previous clerk and that she never confirmed the $75 rate even though we had a confirmation number. He then stated there was nothing he was willing to do, he was the manager and there was nobody above him. Called Americinn guest relations spoke to a rep and have heard nothing back regarding this matter. All over $9 Americinn will never again get my business.
First things first - we really love AmericInn. It has been our hotel of choice as we travel around the midwest and this experience won't change that. However, this particular hotel is going through a transition and the quality just wasn't there. I'm sure they will sort it out before too long but in the meantime, well, I'm sorry to say I really can't recommend it as is. The staff was VERY helpful and friendly. They patiently took us through 3 different rooms before we found one that didn't have a strong mildew smell. (They are in the process of replacing the old air conditioners) But all that friendliness can't make up for aging facilities. It wasn't dirty - just worn out. No hotel room is flawless but the list of things was pretty long. I've had $20 a night and $200 a night stays and I know what to expect for a price point. If you can get a really good deal on a room here, fine. But for now (and again, I really do hate to say it) the current value just doesn't stack up to competitors.
A simple, straightforward hotel with basic amenities, the AmericInn was perfect for a solo traveler on a few days of business. It is conveniently located right off of I-80, with a grocery store and gas station at the bottom of the hill. The breakfast was simple but good, and again conveniently timed, serving till 10 a.m. The "fitness center" leaves a little to be desired, bearing only a single treadmill and couple of other cardio machines, but no air conditioning, making for quite the warm small space. The staff, however, was first rate. Josh behind the desk was on top of every concern with suggestions and solutions throughout my stay. They could not have been more courteous and helpful throughout, from check-in to check out. For them, alone, I'd easily consider another stay here if travel takes me that way. The room, itself, was fine and mostly comfortable enough, though felt somewhat humid/damp at times: not the most shocking for the time of year. May not be the most comfortable for a family or romantic getaway, but quite satisfactory for a short stay and a comfortable place to sleep while traveling for work.
Great location for an overnight stay.. close to shopping, grocery, gas station, restaurants.. comfortable, safe, large rooms.. we liked the first floor room for accessibility and ease of moving in & moving out of the room.. good qualify towels.. along with a nice breakfast selection and a free newspaper!
For a budget price, it was surprisingly ok. We had no trouble with check in. The room was clean and cool when we arrived. The breakfast had more options than other budget hotels (including flavorings for the coffee). The staff was competent. The only bad part of our stay was the coffee. It was bad, but maybe it was just a bad day.
This place was ok at best. I refrained from a review and notified the front desk of issues. But I feel now a review is a must. The hotel is under new management for a reason. My room was set up and size was ok but that is about it. The bed spread had a burn hole in it, the refrigerator hadn't been defrosted in weeks, the lighting was dim, the bath took forever to fill. The curtain had mold on the bottom of it. I stayed because I driven 8 hours and was only staying overnight. I took pictures before I left of all the issues and notified the front desk. Now 5 days later I am being charges an incidental for something that didn't happen. I believe its run a little shady and the staff needs to be reviewed. I will not stay here again in fact there are plenty of hotels not to far away that will get my business. I have call corporate so we will see what happens. The below ask about WiFi it says it has it but I was never explained how to get it or a passcode. My not sure on the housekeeping is based on the room not cleaned well and the incidental charge.
I was charged $300 plus for one king room for one night with use of my government rate. Big warning don't trust this hotel they will add unforeseen fees. Staff was slow and the reserved room I asked for was rented to someone else. I waited over 20 minutes before they even started to help check me in.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located within 2 miles (3 km) of RailsWest Railroad Museum, Americinn Council Bluffs places you within a few miles (5 km) of Historic General Dodge House. This 88-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Also near this Council Bluffs hotel are Squirrel Cage Jail and Union Pacific Railroad Museum.
Start your day off right with a free hot/cold buffet breakfast, served each morning from 6 AM to 10 AM.
The 88 rooms are air-conditioned and have an array of amenities, including sofa beds, microwaves, and refrigerators. 32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also available.
At Americinn Council Bluffs, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. Friendly staff can provide concierge services, and also offer advice about sightseeing. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
Reviews from Trip Advisor
33% of guests recommend this hotelTotal of 114 reviews