Novotel Orisha Cotonou3.0 out of 5.0
Recent guest reviews
This hotel is to be closed for renovation from 1st July 2017. The present review omits what is likely to be out of date next. The hotel is business-like, with little to impress but most thing functional, modern and efficient. The restaurant offers food that is more international than local, with few choices for breakfast. Ramadan arrangements are offered, from 4 am. The lavish garden merits more than a mention. Pity this was not the aim, as the garden is quite fit for wedding parties. When not inundated, that is. Mosquito larvae probably enjoy the place, but malaria pills are advised, anyway. The outdoor swimming pool, with a horizon effect, compares quite well with the beaches nearby (such as the Obama beach, with 'swimming prohibited' signs).
This Hotel could no longer be called Novotel. old bedding, wifi sucks, pool dirty and restaurant awful! The staff is ok but need to be trained again. Happily I red a notice in the room saying it will be closed in few weeks for renovation.
First, this is not a four star hotel, except perhaps by French standards: You have to carry your luggage, check-in staff was very casual when I arrived (but other shifts tended to be better later on), rooms are on the small side, and general hotel services are limited. For example, the shuttle service from the airport was very poorly organised, and it took me forever to reach the hotel. Internet often fails (although this may be due to the service provider rather than the hotel). The restaurant offers rather limited choice, with recycled leftovers served at the buffet. However, on one or two occasions, I had good meals. Service is really the weak point: Some employees can be outstanding (but for some on one day only, and the next day they revert to their sullen arrogance), when you ask at breakfast for a spoon they tell you they have better things to do, and service can be very slow. The notable exception is the bar, where all employees were consistently good during my stay. Regarding the rooms, I was first given one where internet was not working, and after insisting was given another one (where internet also was haphazard), where I had to move without any assistance (again not a feature of proper four star hotels). I noticed, reading other reviews, that the general manager provides exactly the same stereotyped response to all complaints, so if he reads this message, he does not need bother to send me a reply.
Last week I spent 2 days at the NOVOTEL , while my stay was very pleasant specially with Service at the restaurant . Amazing folks always nice and pleasant I had an incident at check out . Since I had a flight leaving at 8pm I requested a late checkout as an Accor member it was not an issue so at 4pm I checked out and requested to store my luggage and in the process I forgot and left my wallet in my briefcase . 2 hrs later when I went to collect my luggage I realize my briefcase was opened . I immediately checked and notice money were taken out . So I informed the concierge of the situation realizing I was responsible for leaving my wallet but instead the supervisor spent time blaming me for leaving money instead acknowledging the issue . Very sad situation when they have cameras on site and no one could be blamed for. I asked to speak to the director who was very nice but was not able to find anything. Beware.
The lobby is modern and polished but the pool area looks dated and not so clean. The outside changing rooms were yucky & the pool water could have been cleaner too. On the plus site there is security staff and everybody was really helpful. Based on out of the room facilities I wouldn't spend a long family holiday here.
The lobby is nice, but the upstairs hallways stink of mildew. The room is old and the carpet stained. The sheets had an old blood stain. All this I can look past if I must but the service here? Dreadful! Ask anyone for anything and they treat you as though you are bothering them. The first day I was at the restaurant where a lunch buffet was offered. I looked at the buffet and decided I wanted to order off the menu but the lady at the restaurant told me they only serve the buffet. I then asked if the bar served food and she said no. I later found out that they did. She was so rude and unhelpful I couldne beleive it. I had trouble with the bill, ordering a shuttle...on and on and every encounter with staff was a negative expereince. Like they all hated their job. The check in service was terrible. Checking out was worse. Where do they get these people in service industry who hate serving people. An awful expereince and I will not be back.
It's sold as one of the best averaged priced hotels but once you get there you understand why is cheaper than others. A bad smell of "toilet" welcomes you at the lobby, then you enter the room going to relax after a long trip and you discover that the moquette is dirty, fourniture is dying and you don't feel like to touch anything... You need to go out, let's try the bar and restaurant outside. Craving for a beer I had to ask 3 times and wait 20 minutes for a draft. If you are inside ok, but forget to get a waiter attending you outside. Didn't trust the sloppy food either but so far I'm not sick, so at least that is ok. Recommended by a colleague, will tell him off when I see him.
The Chairman and the delegation of CONTEC GLOBAL NIGERIA was on a business visit to Cotonou - Benin. The Manager Richard ROBAIX took very good care of all of us (4 Rooms) from the reservation time done from Lagos Nigeria till our departure. The rooms were ready before time and exactly the way we wanted specially for the sea view, the manager welcomed us at the entrance at our arrival and was taking care of us at the front desk (adaptor for electricity, internet etc.). At the breakfast he was inquiring if everything was OK. The manager was always present and was very helpful. Another person is also to thank is Mr Barnabas that helped us to find an accommodation and local food for our Nigerian driver by finding a personnel of the hotel who could speak english and guide him to the different places. My chairman was impressed and happy from the organization and the set up put in place by Mr Richard Robaix and I am grateful to him for that. He has made my day. MERCI BEAUCOUP MONSIEUR LE DIRECTEUR K. ALIBAY Managing Director Contec Global Benin
Overall stay was very disappointing, I have been several times to this hotel and it's getting worst and worst. The whole hotel is suffering from the lack of renovations for years and absolutely 0 work has been done. At least before the employees were friendly. This will be my last stay as there has been several new hotels in town.
Mostly a business hotel, from the looks if fellow lodgers. We were there on the first leg of a cultural tour of West Africa. The restaurant is quite good; we had the breakfast buffet and an a la carte dinner. Staff is pleasant but quite laid back (good practice for unwinding in West Africa: cool it!). Best views are from the top floor (Floor 2 - it's the 300 rooms). Only problem: on our last morning the electronic lock on our son's room malfunctioned and he could not get back into the rooms to get his bags! They finally came with a drill and broke in. This process caused us to get on the road over an hour later than planned. Only mention it because we suffered another lock malfunction at a later hotel in Ghana (wonder if it was the same manufacturer...) and it is very annoying and makes you lose a lot of time.
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 230 reviews