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Howard Johnson Cornwall

2.0 out of 5.0

Recent guest reviews

We were caught without a hotel reservation and grabbed this one out of necessity after a long day of driving. It won't happen again! The room was in desparate need of upgrading. The sheets appeared to be clean when we first looked but later we questioned our judgement on that. Room and hallways were dark and dingy. In the morning there was a sign on the lobby door saying they were closed for renovations. The breakfast room was also closed, not that we were really wanting to eat there anyway. A total rip off! We will never stay there again!

Staff rude. They keep the ice behind the counter. Staff weren't at the front desk to greet customers. Hiding in the back office with the door closed and had to yell for someone to show up. Continental breakfast.... Ya right what a pathetic excuse for that. Was told don't drink the water. A/c stopped working and person at desk said we were making it up. Door frame leading to parking lot was smashed. Makes you feel VERY secure. What a waste of good property. Bulldozer would suffice. STAY AWAY. Drive to the next town.

Wish I had read previous reviews with same complaints. Pure filth , moth eaten blankets , bathtub disgusting - who would get in that tub?? Same shyster game with hotel manager & Expedia - back & forth with no refund. Plan to send similar complaint to H/J head office. It's their responsibility to monitor locations for adherence to standards of cleanliness -at a bare minimum. Howard Johnson should be ashamed to have their name associated with such a decrepit representative of their brand.

Cornwall Ontario is a nice town along the St. Lawrence River. All the hotels were booked but the Ho Jo had a few rooms. Although the building is dated it is relatively clean and doesn't smell. Room had cold AC, comfortable bed, nice bathroom and shower with plenty of hot water. WiFi worked great and the area has restaurants within walking distance. Plenty of Tim Hortons too! Breakfast is provided but not a wide selection. Price is very reasonable and my room was very quiet. A good low cost alternative

I made a reservation for 1 week at Howard Johnson, Cornwall Ontario. When I arrived the lobby smelled of stale smoke and unclean carpets. I told the front desk clerk I was unsure as to whether or not I would be staying. She agreed to show me a room that had just gotten new flooring etc... We walked through dingy halls to the back of the motel and entered the room. It smelled OK and I thought I might try the place for 1 night. When we returned to the front, the hotel clerk charged my MC for the room. I drove to the back of the building to go to the room. When I entered I realized that there was a broken safety chain on the door from the outside. I then went into the bathroom to have a look and realized that there was toilet tissue in the bowl of the toilet. Approximately 5 minutes had passes. I put my luggage back into the car and returned to the front. When I informed the clerk that I would not be staying and asked for a refund, she informed me that she did not have the authority to issue a refund but that another staff member would be there by 3 pm who could. Needless to say, to date (25 days later) I have yet to receive a refund. My recommendation is to steer clear of this establishment; the owner is out of the country (so I've been told), the staff was able to do anything other than to sign documents I asked for (through my bank - BMO) on the same day stating that I would be getting a full refund and the premises are neither clean/fresh nor did they feel safe at all. Stay Clear

We had to pull off at Cornwall on our way back to Montreal from Toronto due to a major winter storm which delayed our commute following a big accident on the 401 with a toxic chemical spill. Best western were full to capacity but told us to go to Howard Johnson. The rooms do need renovating however the front desk was kind enough to give us a bag of milk for our baby and that made our day as the baby was tired and hungry. Great refuge from the storm and we were on our way the next morning

What a terrible, horrible experience. Disgusting rooms. Terrible customer service. No security. Poor office hours (3-9 pm only during winter!!!). Hanging up on guests. This place does not represent the Wyndham brand well at all! They would be best served to kick them out of the family! Worst stay and customer service EVER!

Rudest staff at the front desk I have ever encountered. I arrived ~8:20am to leave my large suitcase ahead of my check-in later in the day. "No!" "Absolutely not!" was the reply. I asked if I could pay to leave my suitcase. "No!" The women staffing the place called someone explaining that I wanted to check my bag and how unreasonable and bizarre my request was. I went across the street and explained my predicament to the man behind the counter at the convenience store there. Man was not surprised at my experience. Apparently the woman running me around at Howard Johnson's front desk is the owner's second wife. "There is a reason why there is only one or two cars in the Howard Johnson's parking lot," said the man at the convenience store. Asked him if he knew where to recommend I find to pay to store my bag. He did not know (no surprise). I ended-up paying a different hotel down the street to store my bag for the day. At 11pm when I got my bag from the other hotel and returned to this Howard Johnson where the front doors were locked and no one was there. I called the service phone on the wall serval times and no answer. Using my mobile, looked-up the Howard Johnson's telephone and called. After a couple of tries, a woman picks-up and says, "Access denied!" Phone line goes dead. After repeated return calls to Howard Johnson, and a half-hour on the telephone with Booking.com I got my "Non-Refundable" refunded. Particularly with a long-time well-known chain as Howard Johnson, I did not envision there would be reason to question agreeing to a "Non Refundable" stay. Ended-up getting a room shortly before midnight at the other hotel that I had paid to store my bag for the day. While I paid 40% more, at least I was some place where I had other near-by options. Do not know if this hotel is just simply a front for a drug operation or something besides an actual hotel, but I have never encountered such rude, apparently unreasonable, quite precarious, and unacceptable behaviour from a motel/ hotel/ hostel/ B&B/ et al. I speak as someone who is very easy-going, flexible, and comfortable staying in hostels and budget places. It was like the woman at Howard Johnsons was doing everything she could to ensure I do NOT stay there. This is my first day ever in this town, let alone at this hotel. I hope and trust the Corporate Head Quarters of Howard Johnson will look into this and ensure this kind of thing does not happen again.

i stayed in the hotel on my way to ottowa and the rooms were decent ,so were the beds. The staff is helping and very copoperative. Nice and Clean and the rooms are renovated improved then the shown on the pics

Old, grungy, only stayed there because they advertised continental breakfast included, it was the worst breakfast I ever had at a hotel, hands down. Toast and jam, donuts and Vachon Cakes washed down with Luke warm coffee. All served in dollar store plastic bowls. No yogurt, no cereal, no waffles, no boiled eggs. I went and paid extra at McDonalds up the road. I will never stay there again.

1142 Brookdale Ave Cornwall ON

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Business center

Located within a mile (2 km) of Archie's Family Golf Centre, Howard Johnson Cornwall is within 2 miles (3 km) of Seaway International Bridge. This 48-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. It's also near Cornwall Community Museum and The Art Gallery Cornwall.


Dining

Free continental breakfast is included with your stay and awaits you each morning.


Rooms

All of Howard Johnson Cornwall's 48 air-conditioned rooms provide refrigerators, coffee makers, and free local calls. Guests can expect free WiFi and LCD TVs with cable channels. Ironing boards are also standard.


Property features

At Howard Johnson Cornwall, guests have access to free WiFi in public areas, a business center, and an arcade/game room. If you decide to drive, there's free parking. Friendly staff can provide tour or ticket assistance, and also offer advice about sightseeing.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

14% of guests recommend this hotel

Total of 105 reviews