Room service was bad. The place reeked of weed and smoke.
Never again
The lady at the front desk was awful; high price to be paying for bare minimum.
Door didn’t work properly. We were just driving through and getting some shut-eye so it suited our needs.
When we arrived there was no soap in our room and the fridge didn't work. Housekeeping came after the first night of our stay and took the dirty towels but did not replace them with clean ones. They did not come after the second night. The wireless didn't work. The staff was not as friendly as I've experienced most other places. No one said "enjoy your stay," "thank you" or "you're welcome." They looked annoyed that we were bothering them when we had questions. The train running right behind our room in the middle of the night made it hard to sleep. None of these things was awful, but all contributed to a mediocre experience.
Room not clean, never received clean towels, room never made up, beds not made. Unpleasant smell in room.
There were several bugs in our room (5 lady bugs, stink bug, spiders). Ice machine wasn’t cleaned and left mold in the ice. Thankfully we saw it and didn’t use the ice. There was only one bath towel in our room. There wasn’t normal size pillows, just 4 travel size pillows. The toilet was running nonstop where it would kick on and off every few minutes which made sleeping impossible. The hotel is located right next to railroad tracks that has trains running on it frequently through the night, also a huge sleeping issue. The only thing good about this hotel was the girl at the front desk who was very pleasant and the location.
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It is a very old motel. It was somewhat clean. But it was not up to $160 a night standards that I'm used to paying. There were no amenities no pool no hot tub no adjoining restaurant. They had a lot of problems figuring out my reservation through orbits. Would not stay there again.
Walk way was Not cleaned after snow from 5 days earlier. Room had food wrappers, dirty carpet, shower was dirty, light bulbs missing out of lamps, alarm clock unplugged or set, vending machines empty , no coffee in lobby....
Bathrooms could be cleaner, there wasn’t a security guard on site, people where wondering the parking lot they were not staying there
1. Homeless people outside the hotel room all night long. 2. Locked out of my room for 12hrs
The property is convenient. I don’t like that there are literally spiders everywhere and that my room smells like smoke.
I stay here everytime i come home to Columbus. Honestly i bring my own cleaning supplies(staff is super nice but hotel rooms are NOT "clean" not to where its not doable tho)i just expect unwiped surfaces(drawers microwave. etc) certain rooms need new refrigerators some have a "buzzing noise" that is just irritating so i unplug but its nice to not have the buzz and utilize tbe fridge. Tile floors are clearly mopped but they should scrub the caulking between tiles weekly bc there is filth that is visible when one space is clean it crerps me out so i do it myself lol. But for location etc no lobby to walk thru etc and crazy inexpensive-bang for your buck its the best. And i wanna say again the staff is so nice i have literally taken them pizza n stuff they are extremely welcoming... esp meeka(spelling way off) super sweet.
They killed 15 fish that was in separate containers and told us we could come back for them however when i did they claimed they threw them away after leaving i got a call that they put them all in 1 cage, had them, but when again i came they disappeared yet again .lost wallet 1200 check on there abd 2w
Ohio State University is within a 5-minute walk of The Varsity Inn while other popular sites like Greater Columbus Convention Center are within a few miles (5 km). The 119 rooms at this hotel include coffee makers, TVs, and premium bedding.
Guests can expect free WiFi and 27-inch TVs with cable channels. Beds sport premium bedding and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Coffee makers, free local calls, and ironing boards are also standard.
The Varsity Inn features free WiFi in public areas and a vending machine. Free parking is available if you drive. The 24-hour front desk has staff always at the ready.
Room service was bad. The place reeked of weed and smoke.
Never again
The lady at the front desk was awful; high price to be paying for bare minimum.
Door didn’t work properly. We were just driving through and getting some shut-eye so it suited our needs.
When we arrived there was no soap in our room and the fridge didn't work. Housekeeping came after the first night of our stay and took the dirty towels but did not replace them with clean ones. They did not come after the second night. The wireless didn't work. The staff was not as friendly as I've experienced most other places. No one said "enjoy your stay," "thank you" or "you're welcome." They looked annoyed that we were bothering them when we had questions. The train running right behind our room in the middle of the night made it hard to sleep. None of these things was awful, but all contributed to a mediocre experience.
Room not clean, never received clean towels, room never made up, beds not made. Unpleasant smell in room.
Thank you for letting us know. We will advise housekeeping department to be more diligent when cleaning our rooms going forward. Thank you for staying at The Varsity Inn and we hope to see you again.
There were several bugs in our room (5 lady bugs, stink bug, spiders). Ice machine wasn’t cleaned and left mold in the ice. Thankfully we saw it and didn’t use the ice. There was only one bath towel in our room. There wasn’t normal size pillows, just 4 travel size pillows. The toilet was running nonstop where it would kick on and off every few minutes which made sleeping impossible. The hotel is located right next to railroad tracks that has trains running on it frequently through the night, also a huge sleeping issue. The only thing good about this hotel was the girl at the front desk who was very pleasant and the location.
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your say did not meet your expectations. Please note that your concerns have been passed on to the housekeeping management. We do hope you give us another chance as we will definitely improve our services.
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Thank you, we greatly appreciate your positive feedback about our hotel. We do take pride in catering to our guest's need best way can. We hope to see you again soon.
It is a very old motel. It was somewhat clean. But it was not up to $160 a night standards that I'm used to paying. There were no amenities no pool no hot tub no adjoining restaurant. They had a lot of problems figuring out my reservation through orbits. Would not stay there again.
this is a old property and it is definitely in need of a face lift. thank you for taking the time to share your experience about your recent stay at our hotel. we sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. your comment will help us as we continually work to improve our guest experience. thank you
Thank you for your detailed feedback about our hotel. We apologize for the maintenance and housekeeping issues encountered , and we are working with our team to ensure these type of situations do not happen again. Your feedback is genuinely appreciated as it is the first step in helping us improve. In addition, our bathrooms are scheduled to be remodeled in the coming months. We do hope you give us another chance to show our gratitude for your patronage.