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Comfort Inn North/Polaris

2.5 out of 5.0

Recent guest reviews

Very accommodating staff and clean rooms would stay again

clean rooms, nice breakfast. the only complaint is that they did not have 7-up or ginger-ale in vending machines! I needed it for upset stomach.

Great location. Hotel is starting to show its age.

Get a reasonable rate on this hotel, and spend unreasonable amounts of money in shops and restaurants in and around Polaris Mall. We stayed there to visit daughter about 15 minutes away at OSU as well.

The Good: The room was great. We had a suite which had a separate bedroom, 2 double beds, tv and a room off to the side where there was a nice size closet, sink and mirror with large vanity. There was another door connecting to the large bathroom which also connected to the living area. Nice desk and great desk chair, counter with 2 bar stools, mini-fridge and microwave and sink, comfortable couch and chair with ottoman and another tv. Very roomy. Seemed to be recently renovated. Nice area for a decent free breakfast downstairs. Great warm indoor pool and jacuzzi. Location was across from Polaris Mall. Tons of shopping and restaurants everywhere. My only slightly negative was the young woman who checked me in. Not super friendly or personable and I had no idea my check-in was finished, so I was just standing there. No thank you, your room is that way or whatever. She finally just said..."you're done". OK...thanks. Other than that it was great, and I'd definitely stay again and recommend it.

It was remodeled clean and very comfortable. There was shopping super close by all the best franchises. There were lots of activities for kids and a large recreational lake. Short 15 minutes to the convention center. It's perfect for business family time or just needing a girls night out.

We had reserved a crib for our one year old. The front desk said that we should have called to verify the request because the hotel system doesn't recognize requests from a 3rd party travel site . They wouldn't discount our stay nor did they have any cribs available.

Friendly staff, great location, relaxing spa, great breakfast! In town for a conference and would have liked to stay longer. Pretty clean, comfy beds, good price. Will stay again!!

Location was good, but the hotel just lacked that "friendly place to be" feeling.

We were there to visit our friends that moved there, we had them come to our room for some christmas gifts and had a great time, the room was very roomy and the cleanliness was excellent, our friends were very impressed with the room also. The only bad experience was that we went down for breakfast an hour before it wwas over and there was nothing left but juice and coffee, we had to go eat somewhere else.

I really appreciate this hotel. Amazing proximity to I-71, but very quiet hotel. Travelled with my 2 year old and the indoor pool was a treat for us! Check in was easy, room was very clean and quiet and there is plenty of parking. Beds were comfortable and breakfast had lots of hot/cold options. The staff seems very hardworking. Overall a perfect stay! We ate with family nearby, but there are 10+ restaurants immediately around the hotel

My wife and I reserved a room for 6 nights. The purpose of our trip was to visit our daughter, son-in-law, and our 2 grandchildren. Our daily routine consisted of eating breakfast (which was included and very good) and then departing for the day to spend with our daughter's family. We spoke with the cleaning staff on the first day and asked that the beds be made and that we have clean towels on a daily basis throughout our stay. On Saturday, we departed a bit later than usual and returned at ~ 3 pm to change and go out to dinner. For some strange reason, our room was as we had left it. The cleaning staff was still around and guests were checking in so I spoke to the on-duty manager. I explained to her what had happened. I told her that we would be gone until at least 9 pm and requested that the beds be made and that we have clean towels. She acknowledged my request. When we returned, we were disappointed that the room was as we had left it. We called the office and received clean towels which were delivered by the same person that I had spoken to at 3 pm. Because this was our fourth night, the sheets should have been changed but this had not been done. On Sunday morning, we departed at 9 am and returned at 9:15 pm to find the room as we had left it - no clean towels or made beds. The same night manager was on duty and provided towels - again. The next day we spoke to the manager and a sales rep. They offered an apology which should have been offered after their first cleaning failure. The incident should have never been repeated. What was even more unnerving was the fact that we were made to feel that it was somehow our fault because we had used our "do not disturb" sign while we were getting ready to depart. Apparently the cleaning team makes a single assessment of what needs to be cleaned and a displayed "do not disturb" sign during their assessment automatically takes you off the list. We received no compensation with regard to a rate discount, but my wife received a gift set of soaps and lotions - woo hoo! I guess that they raided the supply cabinet. Based on our first 2 days and 3 nights, we were considering staying in a suite at our next visit. However, that will not happen. The location is good and the facility is nice, but we won't be going back. I felt that we were an imposition rather than paying guests.

The Comfort Inn was comfortable and in a great location for dinning and shopping. Also adequate workout facilities on site. Would stay again if in the area for business.

8400 Lyra Dr Columbus OH

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located in Polaris within a 5-minute walk of Magic Mountain Fun Center, Comfort Inn North/Polaris is within a 15-minute stroll of Polaris Fashion Place. This hotel has 93 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Sharon Woods Park and Highbanks Metro Park are also close to this Columbus hotel.


Dining

Free hot/cold buffet breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

All of Comfort Inn North/Polaris's 93 air-conditioned rooms provide MP3 docks, coffee makers, and free weekday newspapers. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

At Comfort Inn North/Polaris, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, coffee/tea in a common area, and express check-in.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Comfort Inn North/Polaris

Everyone (3) Business (4) Couples (2) Family (3) Other (1)
4

comfortable place to stay

Everyone

Very accommodating staff and clean rooms would stay again

By , from pittsburgh on Oct 6, 2017

5

close to shopping and to the zoo. very convenient

Families

clean rooms, nice breakfast. the only complaint is that they did not have 7-up or ginger-ale in vending machines! I needed it for upset stomach.

By , from Charleston, WV on Aug 19, 2017

4
Everyone

Great location. Hotel is starting to show its age.

By on Mar 20, 2017

4

mall-tiple shops and restaurants lodging option.

Everyone

Get a reasonable rate on this hotel, and spend unreasonable amounts of money in shops and restaurants in and around Polaris Mall. We stayed there to visit daughter about 15 minutes away at OSU as well.

By , from Sylvania on Oct 10, 2016

4

nice room and great location

Singles

The Good: The room was great. We had a suite which had a separate bedroom, 2 double beds, tv and a room off to the side where there was a nice size closet, sink and mirror with large vanity. There was another door connecting to the large bathroom which also connected to the living area. Nice desk and great desk chair, counter with 2 bar stools, mini-fridge and microwave and sink, comfortable couch and chair with ottoman and another tv. Very roomy. Seemed to be recently renovated. Nice area for a decent free breakfast downstairs. Great warm indoor pool and jacuzzi. Location was across from Polaris Mall. Tons of shopping and restaurants everywhere. My only slightly negative was the young woman who checked me in. Not super friendly or personable and I had no idea my check-in was finished, so I was just standing there. No thank you, your room is that way or whatever. She finally just said..."you're done". OK...thanks. Other than that it was great, and I'd definitely stay again and recommend it.

By on Nov 22, 2014

4

wonderful area

BusinessTravelers

It was remodeled clean and very comfortable. There was shopping super close by all the best franchises. There were lots of activities for kids and a large recreational lake. Short 15 minutes to the convention center. It's perfect for business family time or just needing a girls night out.

By on Jul 16, 2014

1

bare necessities

Families

We had reserved a crib for our one year old. The front desk said that we should have called to verify the request because the hotel system doesn't recognize requests from a 3rd party travel site . They wouldn't discount our stay nor did they have any cribs available.

By on Jun 22, 2014

4

great hotel good price!

BusinessTravelers

Friendly staff, great location, relaxing spa, great breakfast! In town for a conference and would have liked to stay longer. Pretty clean, comfy beds, good price. Will stay again!!

By on Feb 23, 2013

2

business

BusinessTravelers

Location was good, but the hotel just lacked that "friendly place to be" feeling.

By on Jun 26, 2011

5

excellent hotel accomodations

Couples

We were there to visit our friends that moved there, we had them come to our room for some christmas gifts and had a great time, the room was very roomy and the cleanliness was excellent, our friends were very impressed with the room also. The only bad experience was that we went down for breakfast an hour before it wwas over and there was nothing left but juice and coffee, we had to go eat somewhere else.

By on Nov 30, 2010