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Recent guest reviews

Liked how clean the room was and the staff were friendly and efficient

Nice friendly easy check in. Sleep well, good mattress. They had a fitness center and pool but no microwave or fridge. However, there were plenty of restaurants in the area.

love breakfast. everyone very friendly. air conditioner good and cold.

Nice clean hotel - good hot breakfast. No complaints

First off...if you need a mini fridge and microwave, they must be requested and are available for an extra cost, not like it says in the room descriptions. We were traveling with a baby with no way to refrigerate milk. When he awoke at 2:30 and we realized we had no milk that was good, the front desk clerk would not give me a cup of milk for the baby and was snotty saying the milk was for breakfast. I had to run a mile down the road at 3:00 am to buy milk and keep a cooler with ice the whole time for the baby...inconvenient. Then, I got food poisoning from the creamer I put in my coffee the next morning . I am sure it was that because coffee is all I had. I told the staff about it and it was never replaced while I was there for 2 days after that. The breakfast was okay, but there was no kids cereal, no chocolate milk and the fruit (except for the oranges) was horrible looking. We also asked for a microwave at breakfast to heat milk up for the baby's oatmeal and was told by the staff that they did not have a microwave. However, the last morning I was there, the kitchen attendant asked me if I wanted her to warm the milk up in a microwave. I told her I thought they didn't have one, and she replied, "yes, its in the back." She was very helpful, the others....LAZY. The room was nice and clean and comfortable but housekeeping must turn the thermostat up when they clean the rooms, because every day when I returned, the room was hot as Hades where it was changed.

Greeted with a happy smiling face, no issues with signing in. Comfortable clean room and the kids loved the pool. Breakfast hit the spot too, yum

Very accommodating staff and clean rooms would stay again

clean rooms, nice breakfast. the only complaint is that they did not have 7-up or ginger-ale in vending machines! I needed it for upset stomach.

Great location. Hotel is starting to show its age.

Get a reasonable rate on this hotel, and spend unreasonable amounts of money in shops and restaurants in and around Polaris Mall. We stayed there to visit daughter about 15 minutes away at OSU as well.

The Good: The room was great. We had a suite which had a separate bedroom, 2 double beds, tv and a room off to the side where there was a nice size closet, sink and mirror with large vanity. There was another door connecting to the large bathroom which also connected to the living area. Nice desk and great desk chair, counter with 2 bar stools, mini-fridge and microwave and sink, comfortable couch and chair with ottoman and another tv. Very roomy. Seemed to be recently renovated. Nice area for a decent free breakfast downstairs. Great warm indoor pool and jacuzzi. Location was across from Polaris Mall. Tons of shopping and restaurants everywhere. My only slightly negative was the young woman who checked me in. Not super friendly or personable and I had no idea my check-in was finished, so I was just standing there. No thank you, your room is that way or whatever. She finally just said..."you're done". OK...thanks. Other than that it was great, and I'd definitely stay again and recommend it.

It was remodeled clean and very comfortable. There was shopping super close by all the best franchises. There were lots of activities for kids and a large recreational lake. Short 15 minutes to the convention center. It's perfect for business family time or just needing a girls night out.

We had reserved a crib for our one year old. The front desk said that we should have called to verify the request because the hotel system doesn't recognize requests from a 3rd party travel site . They wouldn't discount our stay nor did they have any cribs available.

Friendly staff, great location, relaxing spa, great breakfast! In town for a conference and would have liked to stay longer. Pretty clean, comfy beds, good price. Will stay again!!

Location was good, but the hotel just lacked that "friendly place to be" feeling.

We were there to visit our friends that moved there, we had them come to our room for some christmas gifts and had a great time, the room was very roomy and the cleanliness was excellent, our friends were very impressed with the room also. The only bad experience was that we went down for breakfast an hour before it wwas over and there was nothing left but juice and coffee, we had to go eat somewhere else.

Lyra Dr Columbus OH

Hotel highlights

  • Walking distance to Polaris Fashion Place
  • Free continental breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking

Located in Polaris within a 5-minute walk of Magic Mountain Fun Center, Comfort Inn North/Polaris is within a 15-minute stroll of Polaris Fashion Place. This 93-room hotel has free breakfast along with conveniences like a 24-hour fitness center and free self parking.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 93 accommodations feature sitting areas. Guests can expect WiFi and 49-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. MP3 docks, coffee makers, and free weekday newspapers are other standard amenities.


Property features

Guests of Comfort Inn North/Polaris enjoy a 24-hour fitness center, free WiFi in public areas, and a business center. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Comfort Inn North/Polaris

Everyone (9) Couples (2) Business (4) Family (8) Other (1)
5
Family Business Business

Liked how clean the room was and the staff were friendly and efficient

By , from Galion, Ohio on Nov 22, 2020

4
Everyone

By on Sep 20, 2019

Review comment responded on Oct 12, 2019

Thank you for taking the time to complete our online survey. We would like for you to stay with us again so that we can provide you with an exceptional experience! Sincerely, Lee Campbell

4
Everyone

By on Sep 19, 2019

Review comment responded on Oct 12, 2019

Thank you for taking the time to fill out our online survey. Your satisfaction is important to us. Come back and stay with us again and let us know how we can score a 5 out of 5! Sincerely, Lee Campbell

4
Family Family

Nice friendly easy check in. Sleep well, good mattress. They had a fitness center and pool but no microwave or fridge. However, there were plenty of restaurants in the area.

By on Sep 13, 2019

Review comment responded on Sep 17, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services so we can provide an exceptional experience for all of our guests. We hope your next visit will be even more pleasant than the previous one. Sincerely, Lee Campbell General Manager Comfort Inn Polaris

5
Family

love breakfast. everyone very friendly. air conditioner good and cold.

By on Aug 5, 2019

Review comment responded on Aug 15, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is always a pleasure to receive positive feedback. We strive to provide an exceptional experience for all of our guests. We hope you will stay with us again soon. Sincerely, Lee Campbell General Manager Comfort Inn Polaris

3
Everyone

By on May 14, 2019

4
Everyone

By on Apr 30, 2019

5
Family

Nice clean hotel - good hot breakfast. No complaints

By on Feb 26, 2019

2

customer service is poor

Everyone

First off...if you need a mini fridge and microwave, they must be requested and are available for an extra cost, not like it says in the room descriptions. We were traveling with a baby with no way to refrigerate milk. When he awoke at 2:30 and we realized we had no milk that was good, the front desk clerk would not give me a cup of milk for the baby and was snotty saying the milk was for breakfast. I had to run a mile down the road at 3:00 am to buy milk and keep a cooler with ice the whole time for the baby...inconvenient. Then, I got food poisoning from the creamer I put in my coffee the next morning . I am sure it was that because coffee is all I had. I told the staff about it and it was never replaced while I was there for 2 days after that. The breakfast was okay, but there was no kids cereal, no chocolate milk and the fruit (except for the oranges) was horrible looking. We also asked for a microwave at breakfast to heat milk up for the baby's oatmeal and was told by the staff that they did not have a microwave. However, the last morning I was there, the kitchen attendant asked me if I wanted her to warm the milk up in a microwave. I told her I thought they didn't have one, and she replied, "yes, its in the back." She was very helpful, the others....LAZY. The room was nice and clean and comfortable but housekeeping must turn the thermostat up when they clean the rooms, because every day when I returned, the room was hot as Hades where it was changed.

By , from Nashville, TN on Sep 5, 2018

4

close to everything

Everyone

Greeted with a happy smiling face, no issues with signing in. Comfortable clean room and the kids loved the pool. Breakfast hit the spot too, yum

By , from Alliance, Oh on Mar 5, 2018

Comfort Inn North/Polaris

8400 Lyra Dr, Columbus, OH 43240
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