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Recent guest reviews

They don't clean unless requested and if stays longer than 3 days. They don't provide even clean towels

the lobby was cool, but that was about it.

First night my wife and stayed we saw pubic hairs matted to the wall of the shower. We cleaned it off and told management the next morning. They apologized and said we will clean your room and bring you fresh towels. Next night we notice more hairs in the shower matted to wall ceiling and under the sink. Showed them pictures the next morning and said they would clean again. When we got back to room all hairs were still matted to wall. Nothing changed except more towels. Shower also looked like nicotine running down wall. Very dissatisfied.

Convenient to everything

The room smelled clean and fresh. There was a unidentifiable small splotch of something on the floor. Restroom was very clean as was the rest of the room. Shower head had a issue spraying over the curtain, but lot of hot water so all was good lol. Only real problem was a false fire alarm and the staff really had no clue how to handle it, I would recommend some training on how to issue information and not look so bewildered. I would / and probably will stay here again.

The hostest was very Accommodating and the bathroom was great i loved sit in the World pool tub for hour and the bed was like sleeping on air. I t was a great Experience and will be going back in the future IT HELPED ME DISTRESSED AND FEEL LIKE I A NEW WOMAN

Check in took forever. Got my key, went up to my room. When I opened the door and walked in the room, someone else was already staying there! When I got my next room key aftef going back down to the front desk, the A/C was broke....no repair man was there so we moved again.3rd room was ok.

Very accomodating staff. Arrived early, room was teady and they allowed us in early.....thank you.

We booked through Orbitz and Fairfield Inn charged is too. We have contacted them 2 times left messages and they said we would be credited in 5 days. They charged us 2 charges one was $20

Nice stay! Good price! Friendly! Good breakfast, just selective due to Covid-19!

Clean, comfortable, good breakfast(limited but still like choices)

Hotel is very nice, well kept, smell amazing when entering facility. The room was nice and clean. The only thing is the tv hardly worked or the remote so we was getting a lil frustrated. The pool and hot tub was a plus

I was charged an additional $25 at the time of check in for using a debit card. This was not explained anywhere in the fine print on Orbitz site. The "authorization/hold" has still not been removed. The pool was small and appeared dirty. Despite hotel staff being responsible for letting individuals in and out (key access was disabled due to Covid) there were people coming into the pool area with open containers of alcohol.

The hotel was clean. The sheets smelled like they had been cleaned with bleach. They were working on the parking lot in the front and back, so that added some challenges in getting in the building.

Worthington Rd Westerville OH

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Fairfield Inn & Suites Columbus Polaris places you within a mile (2 km) of popular attractions like Magic Mountain Fun Center and Polaris Fashion Place. This 125-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour gym.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

Guests can expect 32-inch LCD TVs with digital channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

Guests staying at Fairfield Inn & Suites Columbus Polaris enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.

Room options

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Fairfield Inn & Suites Columbus Polaris

Everyone (18) Couples (8) Family (8) Other (1)
1
Business Business

They don't clean unless requested and if stays longer than 3 days. They don't provide even clean towels

By on May 4, 2022

Review comment responded on May 24, 2022

Thank you for you review. We understand how frustrating not receiving housekeeping services can be when you are looking forward to it. Our property is happy to offer daily housekeeping, on request, along with additional towels at any time. I sincerely apologize that this was not communicated to you during your stay. I will make sure to share this information to the team to ensure it does not happen again in the future.

3
Everyone

the lobby was cool, but that was about it.

By on Sep 3, 2021

2
Family

First night my wife and stayed we saw pubic hairs matted to the wall of the shower. We cleaned it off and told management the next morning. They apologized and said we will clean your room and bring you fresh towels. Next night we notice more hairs in the shower matted to wall ceiling and under the sink. Showed them pictures the next morning and said they would clean again. When we got back to room all hairs were still matted to wall. Nothing changed except more towels. Shower also looked like nicotine running down wall. Very dissatisfied.

By on Aug 28, 2021

5
Family

Convenient to everything

By on Jul 18, 2021

5
Everyone

By on Apr 11, 2021

4
Everyone

By on Mar 9, 2021

5
Everyone

By on Mar 6, 2021

4
Partner Couples Family

The room smelled clean and fresh. There was a unidentifiable small splotch of something on the floor. Restroom was very clean as was the rest of the room. Shower head had a issue spraying over the curtain, but lot of hot water so all was good lol. Only real problem was a false fire alarm and the staff really had no clue how to handle it, I would recommend some training on how to issue information and not look so bewildered. I would / and probably will stay here again.

By on Feb 19, 2021

5
Everyone

By on Jan 1, 2021

5
Everyone

The hostest was very Accommodating and the bathroom was great i loved sit in the World pool tub for hour and the bed was like sleeping on air. I t was a great Experience and will be going back in the future IT HELPED ME DISTRESSED AND FEEL LIKE I A NEW WOMAN

By on Oct 19, 2020

Fairfield Inn & Suites Columbus Polaris

9000 Worthington Rd, Westerville, OH 43082
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