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Springhill Suites by Marriott Columbus Airport Gahanna

3.0 out of 5.0

Springhill Suites by Marriott Columbus Airport Gahanna

3.0 out of 5.0

Recent guest reviews

It was clean. The breakfast was great. I appreciated the kindness of the staff. We appreciated the shuttle service.

Check-in personnel were extremely helpful. She printed directions to the airport for us, told us we could pick up some fruit on our early departure and promised a wake-up call, which we got!

Bedding and pillows comfortable, room was clean and modern

Eve, the receptionist at the front desk, was awesome. She was extremely friendly and made ya feel extremely welcome.

One of our pillows had gum on it. Gum. On a pillow.

Nice living area in addition to the bedroom. Concerned that I paid cash and did not get a receipt even though the young lady said one would be emailed to me.

Great bed, nice and firm no pillows top, good sleep

Very clean rooms, friendly staff. An enjoyable stay.

Easy check in and very convenient. Room was very spacious and clean and we will definitely stay here again.

Arrived as schedule at 10:40 pm...at the front desk I was told...Ohh...they didn't call or texted you?...we run out of room at this property and we moved you to Marriott Town and Country (some 1000 ft away...). Sorry..we have no rooms here. I was moved to a much lower quality property, where the room was not very clean, it was very noisy, terrible bed etc...I was not offered a reimbursement or any type of compensation, nor an apology. It was too late too fight with the front desk person... ORBITZ...you should have handled this better, should have acted on my benefit and not on my detriment.

I reserved a room online for this hotel 2-3 days in advance of my stay, with the website saying there were 5 rooms available, and I only needed one room. Upon my arrival, late the evening of my stay, after a very long day of working out of town, I was asked the name on the reservation, which I gave, and then immediately, without even looking at a computer screen or paper, the host said "We do not have a room for you, an extra reservation must have been slipped in". Obviously, based on the quick response, this person knew that I had made a reservation and was waiting for me all evening, so he could deliver the news. It's not the fact that they didn't have a room for me that really disappoints me, because they made arrangements right away with a hotel down the street. But, what really disappoints me is the fact that the staff knew of this error, and didn't think to call or email me ahead of time to let me know so I could be prepared, when they had at least 2 days to do so. Also, no apology, discount, or refund of any kind was offered by the hotel staff. I have no future plans of making reservations at this hotel.

1st day the pool was close and did not tell me I could use the pool next door. housecleaning could use some help. after 1st night then did not run vacuum. then my door card quiet working. then 2nd night toilet clogged up and they gave me the plunger for me to work it. then the light in bathroom went out. But I would give the a second try. Also the office staff was great

This hotel was great! It was spacious and CLEAN! It wasn't luxurious, thus the 4 stars, but it was very nice. I really enjoyed the staff too, they were helpful and kind. Breakfast was plentiful, it was a bit crowded at the bar where the food was (as in you had to wait for someone to get their oatmeal in order for you to reach the plates), but it wasn't terrible. The coffee/hot chocolate/tea/ice water is out 24/7.

Close to airport and very clean! Staff was very helpful and attentive.

Family had a great stay. Staff was polite and helpful. Son had a great time in the pool. Short drive from the airport. Plenty of restaurants in the area. Room was comfortable, clean, and had a great smell. Overall great experience.

My only issue with this property is the business center, the computer area and the computer it self needs work. It's time for someone to review the operation of the computer.

The Hotel was nice and the workers were very friendly. Continental breakfast was so-so. They could use a little more variety. Located in a good spot. Everywhere we went was no more than 15 minutes away. Pool and hot tub was nice too. Only complaint was that the others staying there were pretty rude. Don't understand that and feel bad for the employees who have to deal with stupidity. Good place, will stay again!

This hotel was perfect! Excellent value & very clean!

665 Taylor Rd Gahanna OH

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located within a mile (2 km) of Airport Golf Course, Springhill Suites by Marriott Columbus Airport Gahanna is within 2 miles (3 km) of The Golf Depot at Central Park. This 3-star hotel has 80 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

A 32-inch flat-screen TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a sofa bed, a refrigerator, and a microwave.


Property features

Guests staying at Springhill Suites by Marriott Columbus Airport Gahanna enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and laundry facilities.

Room options

Suite, 2 Double Beds

Full 2 | Sleeps 6

Guest reviews for Springhill Suites by Marriott Columbus Airport Gahanna

Everyone (8) Couples (1) Business (2) Family (11) Other (2)
4
Everyone

By on May 5, 2019

Review comment responded on May 6, 2019

Thank you for your ranking of your recent stay. We appreciate your choosing to stay with us and we hope to see you again soon. Sincerely, Jody Mayer General Manager

5
Friends

It was clean. The breakfast was great. I appreciated the kindness of the staff. We appreciated the shuttle service.

By on May 4, 2019

Review comment responded on May 6, 2019

Thank you for your recent stay and for taking the time to complete a review. We are glad to see that you enjoyed your stay and look forward to seeing you in the future. Sincerely, Jody Mayer General Manager

5
Families

Check-in personnel were extremely helpful. She printed directions to the airport for us, told us we could pick up some fruit on our early departure and promised a wake-up call, which we got!

By on Apr 29, 2019

Review comment responded on May 6, 2019

Thank you for choosing to stay at the Springhill Suites Columbus Airport/Gahanna. We appreciate your feedback. We are glad that you enjoyed your stay with us and your kind words for the front desk staff. We hope that we have the opportunity to host you again in the future. Sincerely, Jody Mayer General Manager

5
Everyone

Bedding and pillows comfortable, room was clean and modern

By on Apr 22, 2019

Review comment responded on Apr 23, 2019

Thank you for choosing to stay with us. We are glad that you enjoyed our rooms. We hope to see you again soon. Sincerely, Jody Mayer General Manager

5
Partner Couples

Eve, the receptionist at the front desk, was awesome. She was extremely friendly and made ya feel extremely welcome.

By on Apr 4, 2019

Review comment responded on Apr 10, 2019

Thank you for your recent stay with us and for taking the time to complete a review. We are glad that you enjoyed your stay with us. It is appreciated that you mentioned Eve in your review. She is a very valuable employee to our hotel and it is great to see her recognized by our guests. I will be sure to share your comments with her. Thank you again and we hope to see you soon. Sincerely, Jody Mayer General Manager

3
Family with small children

One of our pillows had gum on it. Gum. On a pillow.

By on Mar 31, 2019

Review comment responded on Apr 1, 2019

Thank you for your recent stay with us. I apologize that the stay was not a pleasant one. I will be speaking with our staff in regards to the found gum and working to ensure that no other guest has the same experience. Thank you again. Jody Mayer General Manager

5
Everyone

By on Feb 18, 2019

Review comment responded on Apr 1, 2019

Thank you for choosing to stay with us and for completing a review. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely, Jody Mayer General Manager

4
Families Families

Nice living area in addition to the bedroom. Concerned that I paid cash and did not get a receipt even though the young lady said one would be emailed to me.

By on Feb 17, 2019

Review comment responded on Mar 19, 2019

Thank you for completing a review. We appreciate your feedback and hope to see you again soon. Sincerely, Jody Mayer General Manager

4
Everyone

Great bed, nice and firm no pillows top, good sleep

By on Feb 17, 2019

Review comment responded on Mar 19, 2019

Thank you for completing a review. We appreciate your feedback and hope to see you again soon. Sincerely, Jody Mayer General Manager

5
Everyone

Very clean rooms, friendly staff. An enjoyable stay.

By , from Ohio on Mar 19, 2018

Springhill Suites by Marriott Columbus Airport Gahanna

665 Taylor Rd, Gahanna, OH 43230