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Homewood Suites by Hilton Columbus/Polaris, OH

2.5 out of 5.0

Recent guest reviews

Had zero problems. Staff are very nice. Very clean. Lots of room.

They even called us about an item we forgot and luckily we were still in the area and we were able to come back for it. Beds are fresh, feel new and for someone who has difficulty sleeping in hotel beds, I had a great night's sleep. They also have a really nice area in the back to have a barbeque and a sports court to play basketball. All the room keys use a near field chip so you don't have to insert anything into the lock, just hold it next to the reader and you are in, which is great if you have your hands full.

Can't think of one thing that could have been better! Everything was perfect!

Beautiful rooms and friendly staff! The bed was super comfy! Will definitely be staying here again!

Check in was quick and efficient after a long drive. We were given a choice of floor and an overview of the amenities available during our one night stay for a local football game. Suite was large, bright, clean, and welcoming. The king bed was comfortable and additional pillows and a blanket were available in the closet for use. The location was great and accessible to a large upscale shopping center as well as countless restaurants. We will definitely stay again if we are in the area. Thank you!

The breakfast was lackluster, and the AC was actually too powerful (never written that before!)... even with it set on 74, the room was still freezing. This wouldn't have been a problem for me except I have a 7 month old who was cold. My only other complaint was that the bedroom portion was tiny. I would've preferred a larger bedroom and smaller living area, but that's purely personal preference. That being said, there was a couple fighting in the hall, and the soundproofing in the rooms was so good you couldn't hear anything in the room.

Room options

Suite, 1 King Bed

King 1 | Sleeps 4

Suite, 2 Queen Beds

Queen 2 | Sleeps 6

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

King 1 | Sleeps 4

Studio, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 4

Guest reviews for Homewood Suites by Hilton Columbus/Polaris

Everyone (6)
4

great stay

Everyone

Had zero problems. Staff are very nice. Very clean. Lots of room.

By , from columbus ohio on Jul 6, 2017

Review comment responded on Jul 11, 2017

Thank you for choosing to stay with us and for your feedback. We will work on receiving a 5 Star Rating on your return visit with us. Thank you. Sincerely, Donna Selby General Manager

5

innovative and very comfy!

Everyone

They even called us about an item we forgot and luckily we were still in the area and we were able to come back for it. Beds are fresh, feel new and for someone who has difficulty sleeping in hotel beds, I had a great night's sleep. They also have a really nice area in the back to have a barbeque and a sports court to play basketball. All the room keys use a near field chip so you don't have to insert anything into the lock, just hold it next to the reader and you are in, which is great if you have your hands full.

By on Oct 16, 2016

Review comment responded on Oct 19, 2016

On behalf of the entire staff at Homewood Suites Polaris, we truly appreciate your business and your trust in us. Our brand promise is to create surroundings where our guests can maintain their routines and feel at home. We are happy that our associates and service met your needs and expectations. We love our hotel, our guests and the 5 Star Rating you awarded us with. You are family anytime you stay at the Homewood Suites Columbus Polaris. We will share your review with our associates so they know how they are doing as well. Come back and visit so we can welcome you home. Donna Selby General Manager

5

perfect!

Everyone

Can't think of one thing that could have been better! Everything was perfect!

By on Oct 3, 2016

Review comment responded on Oct 5, 2016

Awesome Review! Thank you for choosing to stay with us. We truly appreciate your business and your trust in us. Our brand promise is to create surroundings where our guests can maintain their routines and feel at home. We are happy our associates and service met your needs and expectations. We love our hotel, our guests and the 5 Star Rating you awarded us with. You are family anytime you stay at the Homewood Suites Columbus Polaris. We will share your awesome review with our associates so they know how they are doing as well. We look forward to your return so we can welcome you home. Donna Selby General Manager

5
Everyone

Beautiful rooms and friendly staff! The bed was super comfy! Will definitely be staying here again!

By on Oct 3, 2016

Review comment responded on Oct 3, 2016

WOW! Awesome review, we truly appreciate your business and your trust in us. Our brand promise is to create surroundings where our guests can maintain their routines and feel at home. We are happy to hear that our associates and service met your needs and expectations. We love our hotel, our guests and the 5 Star Rating you awarded us with. You are family anytime you stay at the Homewood Suites Columbus Polaris. We will share your awesome review with our associates so they know how they are doing as well. Come back and visit so we can welcome you home. Donna Selby General Manager

5

great location and a lot of space

Everyone

Check in was quick and efficient after a long drive. We were given a choice of floor and an overview of the amenities available during our one night stay for a local football game. Suite was large, bright, clean, and welcoming. The king bed was comfortable and additional pillows and a blanket were available in the closet for use. The location was great and accessible to a large upscale shopping center as well as countless restaurants. We will definitely stay again if we are in the area. Thank you!

By , from NJ on Oct 2, 2016

Review comment responded on Oct 3, 2016

Thank you for choosing to stay with us at the Homewood Suites Columbus Polaris. We appreciate you and your feedback from your recent stay with us. Customer service is our number one priority. We want to provide a great experience from start to finish. You are VIP with us. We are pleased that you enjoyed our hotel and the location. We take a lot of pride in what we do here. Come back and visit us so we can welcome you home. Donna Selby General Manager

4

overall excellent

Everyone

The breakfast was lackluster, and the AC was actually too powerful (never written that before!)... even with it set on 74, the room was still freezing. This wouldn't have been a problem for me except I have a 7 month old who was cold. My only other complaint was that the bedroom portion was tiny. I would've preferred a larger bedroom and smaller living area, but that's purely personal preference. That being said, there was a couple fighting in the hall, and the soundproofing in the rooms was so good you couldn't hear anything in the room.

By , from Cleveland, OH on May 11, 2016

Review comment responded on May 25, 2016

Thank you for choosing to stay with us at the Homewood Suites Columbus/Polaris. We appreciate you and your feedback regarding your stay with us. Our brand promise is to create surroundings where our guests can maintain their routines and feel at home. We will share your feedback with our associates so they know how they are doing as well. Come back and visit us so we can welcome you home. Donna Selby General Manager