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Recent guest reviews

Outstanding staff

Out family stopped here for a quick overnight stay after a long drive. It served it’s purpose. But I would not stay here for longer. Basically what you would expect from a cheap hotel- room had a funny smell and it was not up to date.

The room was cozy and free internet had a great connection and very fast. Staff was very polite.

Not to clean

Very quiet despite the loud people in the hallways and the smell of weed every now and then

We spent one night and were pleased with the kindness of the staff. Also, the room was very clean.

fulfilled my need xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Room was spacious and allowed for plenty of room to move about.

Poor breakfast - coffee and nutrigrain bars were the only offering. FIne for someone staying longer who plans to use the kitchen

N/a... nothing exciting or disappointing. Front staff was very friendly and helpful.

The room was nice and big but not veryclean. Used products still in the shower so obviously it hadnt been cleaned. Definitely needed to be vacuumed!

Not having any utensils, plates, glasses in the room was odd. The wine opener I got from the front desk was broken, and they didn't have another one. 1 kitchen towel, the hard wood floors were sticky. Pillows were nice, bedding old. The whole room lacked any welcoming vibe. Trash was piled up by back entrance, stairwell filthy.

Nice sized rooms, very clean, great location, great price. The staff was incredibly friendly. There's a good outdoor pool and lounge space where the WiFi reaches to, so it's an excellent hotel for business travelers. The amenities are very slim - two bars of soap and a "conditioning shampoo" so be sure to bring your own lotion. Also, "breakfast" is a bit disingenuous - it was just oatmeal packets, bagged muffins, and Nature Valley bars and coffee.

The smell of BO when i walked in the room was terrible. The property and staff were nice, but can’t give it anything but a terrible because of that smell.

Lyra Dr Columbus OH

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in Polaris, Extended Stay America Suites Columbus Polaris is a leisurely stroll from sights such as Magic Mountain Fun Center and Polaris Fashion Place. This 124-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Kitchenettes, refrigerators, and microwaves are also standard. Housekeeping is available on request.


Property features

At Extended Stay America Suites Columbus Polaris, guests have access to a gym, free WiFi in public areas, and coffee in a common area. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This hotel also has laundry facilities.

Room options

Suite, 1 Bedroom, Non Smoking

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Deluxe Studio, Multiple Beds, Non Smoking

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Superior Studio, 1 Double Bed, Accessible, Non Smoking

1 Double Bed | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Extended Stay America Suites Columbus Polaris

Everyone (23) Couples (6) Business (3) Family (7) Other (1)
5
Everyone

Outstanding staff

By on Aug 29, 2022

Review comment responded on Aug 31, 2022

Dear Ibrahim, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff; they will be pleased to know our guests notice and appreciate their efforts. We would love to host you again on your visit. Sincerely,Hotel Management

5
Everyone

By , from Geneva on Aug 2, 2022

3
Family

Out family stopped here for a quick overnight stay after a long drive. It served it’s purpose. But I would not stay here for longer. Basically what you would expect from a cheap hotel- room had a funny smell and it was not up to date.

By on Jul 26, 2022

Review comment responded on Jul 27, 2022

Leah, thank you for staying with us. We work hard to provide a clean and comfortable environment; therefore, we are sorry that the specific issue you outlined compromised your experience. We will follow up on your concern to ensure this is not repeated. We also regret your disappointment with the condition of our property and will share your comments with the appropriate individuals for future modernization plans for our hotel. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

5
Business Business

The room was cozy and free internet had a great connection and very fast. Staff was very polite.

By on Jan 7, 2022

3
Everyone

By on Aug 10, 2021

2
Everyone

Not to clean

By on Jul 2, 2021

Review comment responded on Jul 3, 2021

Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management

5
Everyone

By on Mar 29, 2021

4
Partner Couples

Very quiet despite the loud people in the hallways and the smell of weed every now and then

By on Feb 16, 2021

Review comment responded on Feb 17, 2021

Thank you for being our guest at Extended Stay America. We are happy to see the rating as it shows you had a nice time with us, but we regret the smoke odor you experienced. We have shared your comments with the housekeeping team to be more diligent in their efforts going forward. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management

4
Family with small children Family

We spent one night and were pleased with the kindness of the staff. Also, the room was very clean.

By on Jul 13, 2020

Review comment responded on Jul 14, 2020

Thank you for choosing Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our courteous associates and your spotless suite. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

4
Everyone

By on Mar 19, 2020

Review comment responded on Apr 8, 2020

Dear guest, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management

Extended Stay America Suites Columbus Polaris

8555 Lyra Dr, Columbus, OH 43240
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