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The hotel does not subscribe to the Hilton chain's policy of matching a lower price if you find one. I found a lower price on Booking.com - - - the hotel did not honor the lower price and all I got was a bunch of red tape BS from the Hilton folks when I called them. They used to be easy to deal with - - - not so anymore. Not sure what has changed but I will take my business elsewhere.
Received extremely discourteous service when I attempted to check out. Had death in family and was told too bad, you can't check out early. I was a frequent user of the Hampton Inns and a member of Hilton Honors. I am now second guessing that.
Just stayed here for a few nights, in town for a funeral. The staff was friendly and accommodating to our needs. Hotel and rooms were clean and comfortable, and the fresh cookies in the afternoons were right on time!
What we have come to expect in any Hampton. We had no disappointments at all. Breakfasts can nearly always stand improvement, but they have to balance selections with holding cost down. There was plenty to pick from.
A good nights rest was had at the Hampton Inn West Point. We were very tired from a long trip and appreciated all the accomadations. The beds were very comfortable and the room was very nice, clean and odor free.
Stayed two nights, 3 days (parts of Friday, August 30, Saturday, August 31, Sunday, September 1) at this Hampton Inn. Staff was gracious with no hassle early check-in. Hotel has a well-stocked mini-grocery with various essentials and snacks. I'n-room refrigerator, microwave, multiple USB and electrical outlets, and plug for a computer too,all you could want. An excellent, continually restocked, hot breakfast, all day coffee and tea in the lobby. Also an excellent fitness center according to a fitness buff family member. Everything was sparkling clean, (shouldn't that be the expected minimum?) Bathroom stocked with essentials. Very friendly, accommodating, and efficient staff. All in all this stay and hotel exceeded all expectations.
This facility was great...clean and the staff was phenomenal. We had 8 rooms booked and they accommodated our family with superb service. I will definitely stay again and recommend to family and friends.
Really enjoyed the stay here. Especially after my experience with a Candlewood Suites the night before. Large, clean room, friendly staff and a good breakfast. Nice fitness center. Easy in and out and plenty of parking. Thank you!
I enjoyed my trip, but the room was average and missing the essential items for our stay. No microwave or refrigerator and a small TV that was hard to see at night. This is the first time I've experienced that in a Hampton.
Excellent Service, friendly staff and employees who appeared to want or stay to be unforgettable, pleasant, and relaxing. I was able to meet with family and have breakfast in a comfortable setting with delicious food that was provided complimentary. I will definitely return to this same hotel and other Hilton Hotels.
Hampton Inn Suites West Point places you within a 15-minute drive of Old Waverly and Waverly Mansion. This hotel has 70 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay. Satisfy your hunger from the comfort of your room with room service.
All of Hampton Inn Suites West Point's 70 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and safes are also available.
Guests of Hampton Inn Suites West Point have access to an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.