Tv didn’t work and there was no remote.
Great setting would love to stay again. Wouldn't change anything about the stay
I needed a late check in due to my flight into Atlanta. I called the hotel before my arrive to confirm that this was okay. I was told it was and that it would not be a problem upon my arrival. When I got to the hotel at 2:30 am, the staff that checked me in was very rude, not attentive at all based on my comments about my current journey. She indicated that I did not have a reservation. When I told her the situation she continued to give me an attitude and looked into the system and saw that someone had marked me as a "no show." I asked if it could be reversed, she did not comment and just kept clicking. She told me the price and pointed me to the credit card terminal. I was given my room key and that was it for the night. The room was clean and simple, just what I needed for the 3 hours of sleep that I was planning on getting before needing to check out.
It was ok staff was helpful and the amenities were great
Staff was very friendly. Room was clean and quiet
Found twizers under my bed and a folding knife under the chair it looked like the rooms get a quick wipe down and make the bed.
Convenient location near airport & extremely friendly staff.
Very clean hotel and very nice staff. Will definitely be staying here every time we come to Auburn from now on.
Convenient and quite location. Staff was exceptional. Each request was met and handled in timely manner.
Everything was fine until the next day when we were woken up and told someone would be coming in the room to clean the air conditioning. We were checking out in two hours but they said it couldn't wait. After they woke us up, no one ever came to clean it. I thought it was incredibly rude. Since I was awake I went downstairs to try the coffee that was empty and I heard the manager scolding an employee, saying she didn't care what it took, all the rooms in the third floor need to be cleaned immediately. Then the manager left the hotel.
When i first checked into the hotel the room i got had the smoke detector hanging from the ceiling above the bed. When i inquired about it at the front desk i asked for another room. The desk clerk was very nice about it and when i went to go to the second room the room had not even been cleaned. The bed was slept in as the sheets were messy, there was trash in the bathroom and in the kitchenette. After this i went back to the front desk and asked for a full refund as i was not doing to be staying at this hotel. Im not one to complain usually but this was just a mess and i refused to stay at a hotel where both times the rooms were not satisfactory or clean.
The staff is rude and the rooms are dirty. Tje light/fan in thr bathroom was so loud that i jad to use a lamp from the room instead There is NO kitchenware in the rooms, not so much as a glass. The continental breakfast that tbey advertise is coffee full of grounds and a granola bar if they remember to put them out. The staff was beyond rude.
Located 1.5 mi (2.4 km) from Hughston Clinic, Extended Stay America Suites Columbus Bradley Park is within a 10-minute drive of other popular attractions like Peachtree Mall. This 92-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
The 92 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, ironing boards, and desks are also standard. Housekeeping is available on request.
Renovated in 2017, Extended Stay America Suites Columbus Bradley Park offers free WiFi in public areas, coffee in a common area, and laundry facilities. Onsite parking is available for a fee. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Tv didn’t work and there was no remote.
Great setting would love to stay again. Wouldn't change anything about the stay
It was a pleasure having you as our guest at Extended Stay America. We appreciate your kind words and compliments regarding your stay. We strive to make our guests' travel needs as easy as possible during their visit, and we are happy we could assist you. Thank you again for staying with us - we look forward to your next visit! Sincerely, Hotel Management
I needed a late check in due to my flight into Atlanta. I called the hotel before my arrive to confirm that this was okay. I was told it was and that it would not be a problem upon my arrival. When I got to the hotel at 2:30 am, the staff that checked me in was very rude, not attentive at all based on my comments about my current journey. She indicated that I did not have a reservation. When I told her the situation she continued to give me an attitude and looked into the system and saw that someone had marked me as a "no show." I asked if it could be reversed, she did not comment and just kept clicking. She told me the price and pointed me to the credit card terminal. I was given my room key and that was it for the night. The room was clean and simple, just what I needed for the 3 hours of sleep that I was planning on getting before needing to check out.
Meaghan, thank you for being our guest. We apologize for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
It was ok staff was helpful and the amenities were great
Thank you for being our guest. We are happy to know you liked the amenities we offer and were impressed with our courteous associates. We hope to earn your highest rating on your next visit. Sincerely, Hotel Management
Staff was very friendly. Room was clean and quiet
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Found twizers under my bed and a folding knife under the chair it looked like the rooms get a quick wipe down and make the bed.
Joe, thank you for sharing your feedback. Although you had a pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Convenient location near airport & extremely friendly staff.
Thank you for staying at Extended Stay America. We are glad to know you were impressed with our courteous associates and that you enjoyed our ideal location. We appreciate your business and look forward to seeing you back soon. Sincerely, Hotel Management
Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management