Suburban Extended Stay Hotel2.0 out of 5.0
Recent guest reviews
We had a great kidsy type of getaway and were impressed with the location of our room, it's spaciousness, the fact there was a full kitchen and office area in the room with a flat screen featuring most HBO's. It's close to alot of Columbia Area Attractions such as Edventure, Riverbanks Zoo, and many others. We felt refreshed and renewed while there, bathtubs are shiny and great for toddlers who love to bubble bath. There's also a pool which seemed appealing although it was still a tad too chilly for us that time. Also, the gals at the front desk were kind and thoughtful each encounter and that makes a great difference to a guest.
After reading mixed reviews about this location from many online sources i decided to take a chance and roll the dice on this location. Boy am I glad that i did! I was highly impressed with the staff and even more impressed with the rooms! We stayed in the double room Queen and it was literally like a smaller home, bedrooms upstairs and down, both had their own bathroom, nice living area, and kitchen area for quick eats. Also the price for the night was amazing, so much bang for your buck. Location is nice as well just right outside of the noisy downtown area so you got a great nights rest but close enough that a 2 miles drive has you right back in the mix! I plan to stay here again and again.
First impression was "what's that smell?!" Febreze trying to mask something, and failing..... Stains on bedspread, curtains, burns in carpet (in a no smoking room??). Holes in dresser where first tv was installed, then holes in wall where replacement tv once was, now replaced by a much(!) smaller tv, with connection cables snaked in pvc across the wall. Most furniture well-distressed. Numerous lightbulbs inoperable, smoke detector dangling, only one waste basket in a "suite" (hmmm, kitchen or bathroom?), etc., etc. And cheap, scratchy toilet paper. I don't blame the staff-- fixtures were reasonably clean, desk folks were nice. Just a tired old owner-neglected property.
I have contractors staying in the Suburban Extended Stay at 150 Stone Ridge Drive in Columbia S.C. They checked in 03/06/2017 and plan to be at that location approx six weeks. These men working out of town supporting famlies and staying at Extended Stay Hotels are our fathers, husbands and bothers. They deserve the same cleanliness as any other hotel guest. My contractors submitted pictures to me of their guest room that showed repairs that needed to be made. For example: 1) Kitchen Sink Faucet Leaking 2) Bathroom Shower Head Old/Rusty 3) Wall Vent Detached/Hanging from Wall 4) Cigarette Burn Holes in Sheets that were on the beds made up by housekeeping 5) Cigarette Burn Holes in Blanket that were on the beds made up by housekeeping 6) Cooktop missing in room. A countertop was covering an opening where cooktop/oven used to be and there were even a few pots available for use in the cabinets. Why was there an opening on a kitchen counter but lacking a cooktop? Choice Hotels advertises 'well equipped kitchens'. I should not have had to call maintenance to have a cooktop installed. If certains rooms are being renovated, then guests should not be put in them in the first place. Our company has placed contractors in many hotels when out of state. I have never run into maintenance issues like this. It's totally unacceptable that housekeeping would put sheets and blankets on bed for guests that have visible cigarette burn holes in them. These linens should be discarded rather than trying to save money. In fact, as of today, the blankets still have cigarette burns in them after three weeks. Guests should not be placed in rooms with towel racks hanging off the wall, rusty shower heads and vents loose on the wall. And why is management not overseeing the issue before guests have to bring it to their attention? I contacted Jeet Gosai, Mgr on site. He apologized and sent maintenance to the room. In all fairness, he offered to move them to a different room but by then it was more trouble for my guys to move so he fixed some of the issues. But why did It have to be brought to management's attention in the first place? I asked Mr Gosai for a discount for the inconvenience, which I did not thiink unreasonable, and he said he was unable to do that. Shame on you and your parent company Choice Hotels which I wrote to as well, and never heard from. Our company will finish their contract in Columbia, SC and never again stay at a Suburban Extended Stay.
If I could give this place a negative, I would. Harrassment from the owner about some no visitors after 9pm. WTF?! This bozo is asking to enter the room to see how many people are in the room at the moment. Seriously?! This is crazy. I would never stay at this joint. I'd camp out first. We were just watching the game and this guy was tripping. We were not even making any noise. Anyway. HATED IT.
Great hotel! Five stars everything! It was an amazing stay after a 2 moth training in Ft. Jackson. Me and my husband had a great time over at the hotel. Peaceful environment and a great location. Very great prices for rooms and overall super economic and great!
We stayed here for one night after a USC football game. It met our needs and budget, but could've been a little cleaner. Their where a few things the cleaning ladies missed. We found a few hairs in the bathroom floor, a dirty wash cloth over the shower rod and also the shower head needs a good scrub but overall we where please with it. The sheets and towels where clean and we could tell they did do a standard cleaning. The room had plenty of space for 3 of us. The beds weren't amazing but they where better than I had expected. This isn't a high end 5 star hotel but I definitely wouldn't mind staying here again. Although next time I will request to be on a higher floor. We could hear the people above us very well.
no supplies in kitchen; just a little silverware, very few dishes. not enough toilet paper, no paper towels or napkins. no sugar, salt or pepper. Pillows very hard. Bed OK. Good choice of channels including HBO on the TV. Lobby not attractive but front desk girl was friendly. Location good if one is visiting zoo, very close. Really, my rating is a bit below average, but the place was not dreadful, It WAS clean. Just bring all your own stuff; nothing is furnished but a tiny bottle of shampoo, a few forks/spoons/dishes/cups. Management says no pets but they dont check, a dog was howling some of time I was there. Not night or I would have complained.
I booked this one night stay, without checking the reviews. And when I did read them they were mostly negative! What had I done? Once the door was open I had a very pleasant surprise! The unit was clean, fresh and pretty! I think it had been recently updated with new paint, flooring [no carpet!] which made a tremendous difference, new linens, new mattress and pillows. We had a king size bed and it was extremely comfortable. The bath was clean and all the light bulbs worked. A little deck was off the living room but you could not open the door and it had 'Jimmy' rod. The kitchenette had a microwave, full size refrigerator, a coffee pot, dish towels and dish soap, dishes, etc., and the silverware drawer had the silverware wrapped in plastic. A few items were a bit worn: the couch had 2 burn spots on it, one of the kitchen chairs had a slightly torn seat and by the bathroom countertop a bit of the new paint was worn off. In the reception area laundry room there are 2 washers and dryers that cost $2.00 per load in quarters only. The reception area is very pretty and the receptionist very nice but the place does not serve breakfast although there is plenty of room.
I checked in on Saturday 30 minutes after I reserved the room upon arrival I was informed I had not booked the room through hotel.com. Contacted hotels.com was informed I couldn't get refund reservation could not be changed remind you I booked less than an hour ago. So I paid full price for a smaller room. As I was going to room landscape and upkeep of property is terrible. Spiders and webs everywhere. My room had terrible smoke smell. Woke up to roaches on walls, loud noise outside all night, swingers pj party was in room around corner. Loud music weed smell in air. After trying to sleep on uncomfortable bed with two miniature pillows and watching roaches decided to checkout at 3:30am desk clerk seem like Roach complaints are normal. Say manager will contact me in the morning. Took me 2 days to reach manager he only refunds 30% of total. Terrible hotel poor service. Do not stay here.
Located within a leisurely stroll of Riverbanks Zoo and Garden, Suburban Extended Stay Hotel is within a 5-minute drive of Columbia Canal and Riverfront Park. This 120-room aparthotel has an outdoor pool, free in-room WiFi, and free self parking. South Carolina State House and University of South Carolina are also near this Columbia aparthotel.
All 120 air-conditioned apartments feature kitchenettes and space to spread out with sitting areas. Guests can enjoy cable TV and stay connected with free WiFi. Bathrooms offer spring water baths, hair dryers, and free toiletries. Sofa beds, coffee makers, and phones are also standard. Bathrooms are shared; weekly housekeeping is available.
At Suburban Extended Stay Hotel, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a meeting room, a business center, and a seasonal outdoor pool.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 92 reviews