The room was dirty when we arrived. Spoke to staff and it wasn't resolved
I wasn't aware u couldn't check n that night...no one working
The property wasn't the way it look on line e to me
Rooms had not been cleaned, smelled like marijuana and spray. Bedding bad burns, no cable. Staff was nonchalant and didnt correct any issues.
Tbis was the worst place I have ever stayed. The staff at the front desk was more concerned with talking to their friends to check me in. Then, the halls were full of trash, the room smelled and it was absolutely disgusting.
I would have taken pictures but i was afraid my phone would get stolen. First of all i dont think they have house keeping because the room was filthy. Hair was all over the bathroom even on the ceiling like how does that happen. The bathtub had grime. The tv had no remote. The door to the room looked like someone had tried to break in. The door locking device looked like it was going to fall off. I have never felt so unsafe. The door entrance lock was broken so anyone can enter the hotel and the hotel staff leaves at 11pm so if something happens ur screwed. The door key to the room kept getting demagnetized so i couldnt get into my room luckily it happened before 11pm so i was able to get it remonetized.
Hotel was dated and the carpets smelled nasty. Shady characters were hanging around inside and outside of the premises. Breakfast was supposed to be included but was told that they no longer serve it. Internet (which was included) was extremely slow and basically non-existent. No soap or shampoo provided either. Considering the price they charged for this I would expect a little more. Would never go back to this dump. Horrible!
Staff unprofessional, not clean, smelled bad, bugs
Adequate price for property. No Continental Breakfast as advertised.
Property in disrepair Smell of marijuana throughout building No towels in room no blankets on bed no tv remote No " do not disturb sign in room Smoke alarm disabled and roachs in kitchen Had it not been because of Orbitz no refund policy I would have left immediately
Check in was fine, security lock on the exterior door was busted wide open, evidence of previous forced entry, door lock was replaced because of forced entry, sticky stain on the floor, bathroom needed to be resealed around the edges and the kitchen had a friend that I quickly dispatched crawling on the counter. Office closes at night.
I stayed at this hotel for 6 days. In that time not once was my room cleaned. Not once were the towels restocked in bathroom or kitchen. In the kitchen there was one fork,1spoon,1knife..All the kitchen cookware was extremely dirty.. Not once when i went down to office did they have clean towels. So i would havr to go back later and get some.And when I did go back towels I was given.Towels had stains and were all torn and rattty.I wouldn't stay here if it was last hotel in Columbia area. Save yourself thr heartache and stay somewhere else.
We only stayed for one night to help out during a time of moving houses. The staff was amazing, our baby had no problems there, no rowdy guests or loud noises woke us. When we first walked into our room, it smelled very strongly like a pool. There were hairs in the bathroom, in the room/bed area, and the couch was pretty dingy. When I woke up in the morning and moved some bags around before turning the lights on, baby cockroaches scurried away. Also there were no shampoos or conditioners for when we were taking showers.
The building and the room are showing their wear. Supplies for kitchen were incomplete.
The staff was very so during check end. overall, they took good care of my family. This is a great place to stay.
One roach in the room Pillows without pillowcases NO breakfast, just bag food Old fashioned
HomeTowne Studios & Suites by Red Roof Columbia places you within a short walk of Columbiana Centre and within a mile (2 km) of Harbison Theatre. This 88-room hotel welcomes guests with in-room amenities like kitchenettes, refrigerators, and microwaves.
The 88 rooms feature kitchenettes with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Free local calls and desks are also standard. Housekeeping is available once per stay.
At HomeTowne Studios & Suites by Red Roof Columbia, guests have access to free WiFi in public areas, a seasonal outdoor pool, and express check-in. Free parking is included with your stay. Multilingual staff is on hand to answer questions. This hotel also has laundry facilities.
We are so sorry that you experience did not meet either our standards or your expectations. We take you feedback very seriously and will be using this to improve our hotel and guest experience.
Thank you for your feedback
The room was dirty when we arrived. Spoke to staff and it wasn't resolved
Thank you for your feedback. I have taken the measures needed to make sure your next stay with us is a pleasant one.
I wasn't aware u couldn't check n that night...no one working
The property wasn't the way it look on line e to me
Rooms had not been cleaned, smelled like marijuana and spray. Bedding bad burns, no cable. Staff was nonchalant and didnt correct any issues.
Tbis was the worst place I have ever stayed. The staff at the front desk was more concerned with talking to their friends to check me in. Then, the halls were full of trash, the room smelled and it was absolutely disgusting.
I would have taken pictures but i was afraid my phone would get stolen. First of all i dont think they have house keeping because the room was filthy. Hair was all over the bathroom even on the ceiling like how does that happen. The bathtub had grime. The tv had no remote. The door to the room looked like someone had tried to break in. The door locking device looked like it was going to fall off. I have never felt so unsafe. The door entrance lock was broken so anyone can enter the hotel and the hotel staff leaves at 11pm so if something happens ur screwed. The door key to the room kept getting demagnetized so i couldnt get into my room luckily it happened before 11pm so i was able to get it remonetized.
We apologize that your stay was not at its best. Please feel free to contact our office to discuss any further concerns.