Mercure Hotel Köln West4.0 out of 5.0
Recent guest reviews
Stayed in a family room with two extra beds for the kids. This was a little cramped but as we were really only sleeping there it was fine. Good location if you don't want to be in the city centre - tram stop a few minutes walk and supermarkets etc opposite. Nice friendly and helpful staff. Breakfast was plentiful and good. Note that for the tram you pay on board and need coins or credit card. Journey to centre is about ten minutes. If you use a wheelchair note that the platform and tram are not level - there is a small step and a gap - we had to return to the hotel to put my son in a manual chair as the powerchair could not be taken on the tram. Good hotel and would stay again.
This is our second time coming back to this hotel, and it's definitely not our last. The hotel itself seems to be in a really good condition with always clean rooms, soft beds, an always positive staff and a nice pool & sauna area. We ate twice at the hotel restaurant and were impressed by the kitchen's cooking both times. Furthermore we/I have to mention the super nice staff members, Amber and Sumit, who both made our stay that much better. They're both smiling, talkative and incredibly nice. We wish you both the best of the best in the future, and for anyone reading this I assure you: You won't be disappointed with a stay at this hotel.
We are 6 guys, who 2 years ago attended gamescom and slept at this hotel. The experience was great, and we agreed to sleep at the same hotel this year as well, and it couldn't have been better. Mercure hotel has some of the most patient and understading staff members, we have ever encountered. Every meal and bar visit at the hotel has been a great experience, because of the atmosphere, and very talkative people serving your food and drinks. A speciel thanks to the waitress/management-intern Amber, and the bartender Sumit. You made the whole experience that much better!
We were 6 guys attending gamescom and meanwhile we were staying at this hotel which had a good pool and a super cozy bar with the greatest bartender called Sumit he made our stay just perfect. The breakfast is great and i can't find anything to complain about. Great hotel close to the City.
Booked Superior Double Room with Breakfast. Receptionist was very welcoming, however room itself was a letdown as I expected 4star as advertised. Room size was adequate but Decoration was dated, towels need replacing as they look like they have been in service too long. Sideboard and TV were very dusty, which I put to the attention of the receptionist and the carpet was stained. Free Wifi was working well. Bathroom was clean but shower pressure was poor and was only supplied with shampoo and shower gel. Parking fee not included and Euro 8.00 quite expensive as Hotel was located in the suburb of Cologne. Our deal was with free drinks from the mini bar but only 1beer, 1apple juice, 1Fanta, 2cokes (1diet+1normal) for Two people. My question to the Hotel is what happens if both guests fancy a beer, apple juice or Fanta? Do you want them to share? Breakfast was adequate but found bread was stale and orange juice was Room temperature.
This is our favourite hotel in Cologne on our road-trip back to Norway, Good rooms, breakfast, service and professional staff. Being situated near the motorway and with safe parking this is perfect for us, The restaurant is also very good.
Stayed here two nights for work and my family tagged along. We had two rooms and the rooms were of a normal size in a EU hotel. The pillows were very soft BUT getting more pillows was not an issue. The beds were firm and not too soft. The air con is ducted and a added on feature to the hotel, due to this the ceiling can seem very low when entering the room and sadly the design was not perfect so it does not blow over the beds and if in a heat wave, you might have problems keeping your cool. Stayed in the quieter part of the hotel and it was indeed quiet. The front desk staff could not have been more helpful to my wife and children, giving them tips and maps and timetables so they could make the most of Koln. The swimming pool was clean and tidy, not very warm but inside so can be used all year round. Towels for swimming are on request from reception and again no hassle for the wonderful front desk staff. The bar is a average hotel bar with a tv that showed football so you can relax and enjoy a beer while watching some sport after work. Colleagues who were also resident in the hotel had food in the bar and it looked amazing and they said it tasted great.
We booked this hotel because we wanted to visit Phantasialand. It is +/- 30 min. drive from there, so good location. We would like to mention that the receptionist gave us a paper for internet access, but it seems that was only for payed access. They did not mention the free wifi of Mercure itself. Anyway the free wifi did not work. We booked the hotel breakfast included, that was more interesting than ordering afterwards, would have been 20 euro/pp that is too much. It is ok, but for that price? We did find it ridiculous that we had to pay for parking, 8 euro's. Seems a lot as it was located in a sort of shopping area? The room was ok, not too big but adequate, and the bathroom also good for it standard. If they would work on free parking and inform well that you have to pay for a working wifi because the free wifi is not working, than it would be better. Free wifi might work in the lobby, didn't test that? Also no towels at the swimmingpool.. might be nice.
I've stayed here many times the staff are very pleasant and helpful.The room clean and spacious. The rooms are not as quiet as you'd expect at the back of the hotel with a lot of road noise from very early in the morning. The icing on the cake was workmen drilling on the floor below before 7am!! I'd only arrived at 2am so I was less than impressed This is totally unacceptable
This is just off the motorway exit for Koln Kreuz West Best feature is that the Tram (S Bahn) is just 400 m walk and you can get into the centre of Koln in about 20 minutes. Got caught by the the free bottle of water that in fact costs 4.80€ (My mistake, i didnt read the notice well enough) I didnt bother with breakfast at 10€, but there isnt really any cafes within walking distance although there are MacDonalds etc Otherwise this hotel is convenient and does most things well, especially for a business trip.
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
- Fitness center
Located in Junkersdorf, Mercure Hotel Köln West is within 2 miles (3 km) of sights such as Rhein Energie Stadium and Keramion Museum. This 4-star hotel welcomes guests with 191 rooms and conveniences like an indoor pool, free in-room WiFi, and a fitness center. Castle Park Gleuel and Terrassen-Freibad are also near this Cologne hotel.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.
All 191 recently renovated rooms feature coffee makers, laptop-compatible safes, and phones. Guests can expect free WiFi and 66-cm LCD TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Desks are also included.
At Mercure Hotel Köln West, guests enjoy features like an indoor pool, a fitness center, and a sauna. Self parking is offered for EUR 10 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 11 meeting rooms, and conference space.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 684 reviews