Portales3.5 out of 5.0
Recent guest reviews
Me and a colleague visited the hotel for one night in a business trip, this hotel built inspired in Swiss architecture was not only the best one in Cochabamba , but also a landmark. Now is a disgusting building falling apart , from the rude lady in the front desk , to the dirty rooms, I've changed twice from room to room , in the first one my bathtub was filled with dirt and fungus , in the second one the towels were with blood and the sink was throwing black water. I think there was a large event since no other hotel was available. PLEASE AVOID.
Very simple. Don't go to this property. 5 star 40 years ago. Now not even 1. All falling apart. Nothing worked in the bathroom. Literally, nothing. Clogged toilet, no water in the sink, shower head fell. So like taking a shower with a hose. Complained to front desk and took 24 hours to get a response.
This used to be the premier hotel in Cochabamba some 20 years ago. I had been told to avoid it as the worst hotel. Because my other reservation had been mixed up, I thought, how bad could it be, right? Well, from the moment we arrived, I noticed what used to be a fountain, now a dry well full of trash. No bell man, none of the other expectations of a 5-star hotel. The lobby was staffed by the standard Bolivian devil-may-care surly women and it had a rank stale smell. One look at the pool that looks so blue and beautiful in pictures and that was just so in the past made me decide to leave and find a room somewhere else as the pool was green with algae and the place looked forlorn and unkempt. Definitely not the stuff of a 5-Star hotel that posts its rates in dollars in the hundreds...
This hotel is supposed to be one of the best in Cochabamba and is priced so, but when we arrived late (10 p.m.) our room was actually not ready even though we had a reservation. Service throughout the hotel was sluggish and the internet had problems.
The good: -Centrally located. Walking distance to restaurants and points of interest. -Ample gardens, pool and public areas -Lots of good towels -Bathrooms equipped with bidet -Nice amenities -Very helpful staff -Good water pressure and temperature -Good value -Clean -Good Wi-Fi -Flexible late check out The neutral: -Breakfast was so-so The bad: -The room was very cold
I went to this hotel with family as we had heard it was a 5-star hotel. This is FAR from a 5-star hotel, however. The toilet had clearly not been cleaned, as there were remnants of someone's last use of it. The sheets smelled of body odor. Fortunately we noticed all this before we had unpacked, and immediately made a bee-line for the exit. We swtiched to the Hotel Toloma which is only 4 stars but FAR nicer and cleaner than Portales. I assume that Portales was given 5 stars because it has a pool and a larger restaurant... but it really only deserves 3 stars at best. The staff was very nice and apologetic, so that's the only reason I am not giving it a rating of 1. But from my 5-minute experience here, I would never come back.
This hotel is certainly not a 5 star hotel. It is way too overpriced... I paid $77 for a night and I wish I could have found something better for my money. The rooms are old and you can tell they have not renovated anything in a while...
Hotel is clean, breakfast is well served but could be better for the price and the stars. The pool is really big but it is cold, great for a warm day. The halls of the hotel are not full lighted during the night, I mean the hotel is really big so I suggest it should be lighted during the night everywhere. Room are ok, bed is soft, room service and cleaning is good. I was there only for business, not for vacation by the way.
I stayed for 5 nights here on a birdwatching trip. I would say it should be excellent as a base. Unfortunately we coincided with a big celebration of Cochabamba's history and there was a nearby disco and live band in the open area next to the hotel. That was not their fault of course, but the next night I asked the hotel reception if it was going to be quiet - and they said "yes - just quiet diners" and they actually had a live band and singer until just after midnight in their own restaurant! The hotel was comfortable apart from that, although the restaurant was slow, the food was very good.
Overall: The hotel is old, but well maintained. There's an old section which is much better than the new section. All the rooms overlook to the garden and swimming pool. It is supposed to be 5 stars but you'll have to note that ratings in Bolivia are far from the international standards, I'd say that this hotel corresponds to a 3 stars somewhere els. Rooms: We stayed at the suite, which had a good surface, with two separated ambiences. 1 king size room and a sofa-bed where our kids slept. It had a red carpet, which seemed old and greasy. Cleanliness: More effort should be done on this. Dust all over the tables in the room. Breakfast: Weak point. Nothing special for a so called 5 stars hotel. Buffet is never replaced, so if you arrive later than 8:00 am you'll have to take the left-overs. Service is amazingly slow, the tables are never set again, and you never end giving instructions like please 1 cup, sorry could you have a napkin, would you mind giving me a spoon, etc. Really upsetting. Restaurant: small yet juicy menu. They have an italian chef, so try the italian food.
Reviews from Trip Advisor
33% of guests recommend this hotelTotal of 48 reviews