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Recent guest reviews

We requested a 1st floor room for the dog and got a 3rd floor room. The TV did not work, the restaurant sucked and no coffee or food when we left

i liked the large, spacious and comfortable room ... i did not like the fact that unlike the last time i stayed here in january 2019, the price tag did not include a complimentary breakfast

Made a reservation with Orbitz for July 4 but when I got the email seconds later it showed June 10. I called Orbitz within 2 minutes from making the reservation to attempt to correct mistake I believe was on you end. You informed me that your computer was not working. I called you back 5 times and each time you told me your computer was not working. Today I called again (July 12) and you informed me I cannot change this reservation. I also called the hotel reservations center minutes after I made reservation and they said they could not see a reservation (reservation number 74424260622113). I am very upset that now I am stuck paying for a room I cannot use. Will never use Orbitz again. Very dissatisfied. I am positive I entered correct date. Kim Haley.

Very friendly and attentive... reasonable rates with on-site parking

The transportation to and from the airport was excellent. Only stayed one night without any issue or concern.

Our bathroom was dirty and the pool wasnt working which was our main reason for that place I liked the price

It is very close to Cleveland Hopkins International Airport and the airport-hotel-airport shuttle service is excellent.

Looks like hotel was just remodeled but not done very well. Still looks older.

Clean, nice room. Friendly staff. Quick service. I like the large television, and there is plenty of room.

The lock on my door stopped unlocking and I was told I needed to contact the front desk every time I needed in. This was unacceptable considering I had valuables in the room as well as a very busy schedule that required quick access throughout the early morning and day. The hotel refused to give me a new room until I called Orbitz customer service, upon which another room suddenly became available. In the new room, the air conditioner made abnormal sounds when turned on and barely worked. The shower was dirty. My other issues with this hotel were overall cleanliness and a broken elevator, which resulted in long wait times.

Nice but trash can was full and room air was uncomfortable

I was told that although check in is at 3pm since my flight arrived at 11am I might be able to check in earlier. I went to Four Points at noon was told my reservation was set, but the room was not ready, and I could come back anytime before 10pm and get my room. Hotel was full,with a waiting list , and I specifically asked counter person if I checked in at 8pm if that would cause me to loose my room. I was assured that was not possible. I went to a ceremony at Case Western Reserve University and returned to Four Points at 7pm to check in. I was told they had overbooked and I no longer had a room there. My family was then shuffled off to a different hotel who treated us with great courtesy and professionalism. I will never again book a room at a Four Points as I was told (by its staff) what happened to us "happens all the time because corporate doesn't care".

It was a decent hotel. Clean but a bit run down especially in the bathroom

No city view rooms, looking at someone’s backyard literally, hair in tub on walls and in the beds, no trash bags in the the trash cans, ceiling in bathroom falling apart, cable was not working, stains on sheets, tiny bathroom! Paid for a room enough for 4 people, he room was only big enough for two. Definitely not worth $150. Oh breakfast was included but the staff didn’t acknowledge or hand me the card until I asked what about the breakfast paid for.. pics on their website does not match what the room looks like what’s in reality

Excellent experience. The room clean and comfortable. Good breakfast.

spent only 5 hours, it was fine. They picked us up at the airport.

West 150th Street Cleveland OH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Kamm's Corners, Four Points By Sheraton Cleveland Airport is 2.9 mi (4.7 km) from Memphis Kiddie Park and within a 5-minute drive of International Exposition Center. This 147-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

Four Points By Sheraton Cleveland Airport's 147 air-conditioned rooms provide refrigerators, coffee makers, and free local calls. Guests can expect to find free WiFi and 52-inch flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer free toiletries. Other amenities include free bottled water, laptop-compatible safes, and ironing boards.


Property features

At Four Points By Sheraton Cleveland Airport, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Four Points By Sheraton Cleveland Airport

Everyone (29) Couples (3) Family (4)
4
Everyone

By on Jan 13, 2020

3
Partner Couples Family

We requested a 1st floor room for the dog and got a 3rd floor room. The TV did not work, the restaurant sucked and no coffee or food when we left

By on Nov 25, 2019

4
Everyone

By on Aug 5, 2019

4
Family

i liked the large, spacious and comfortable room ... i did not like the fact that unlike the last time i stayed here in january 2019, the price tag did not include a complimentary breakfast

By , from Sandusky, Ohio on Jun 26, 2019

Review comment responded on Jun 26, 2019

Hello Benjamin, We love that you returned! If you go to our site, you will see a rate that includes breakfast for your next visit. We hope to see you soon!

1
Partner Couples

Made a reservation with Orbitz for July 4 but when I got the email seconds later it showed June 10. I called Orbitz within 2 minutes from making the reservation to attempt to correct mistake I believe was on you end. You informed me that your computer was not working. I called you back 5 times and each time you told me your computer was not working. Today I called again (July 12) and you informed me I cannot change this reservation. I also called the hotel reservations center minutes after I made reservation and they said they could not see a reservation (reservation number 74424260622113). I am very upset that now I am stuck paying for a room I cannot use. Will never use Orbitz again. Very dissatisfied. I am positive I entered correct date. Kim Haley.

By on Jun 12, 2019

5
Partner Couples Family

Very friendly and attentive... reasonable rates with on-site parking

By on May 30, 2019

Review comment responded on Jun 4, 2019

Thank you for your review!

3
Everyone

By on May 22, 2019

Review comment responded on May 29, 2019

Thanks for your review!

4
Family Business Business

The transportation to and from the airport was excellent. Only stayed one night without any issue or concern.

By on May 19, 2019

Review comment responded on May 21, 2019

I am thrilled to hear your enjoyed your time with us, thanks for the feedback!

3
Family with small children

Our bathroom was dirty and the pool wasnt working which was our main reason for that place I liked the price

By on Mar 11, 2019

Review comment responded on Mar 18, 2019

It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. We do hope you choose us again in the future and we are able to show you the level of service that we pride ourselves on.

5
Everyone

By on Jan 3, 2019

Review comment responded on Jan 7, 2019

Thank you for your 5 star review!

Four Points By Sheraton Cleveland Airport

4181 West 150th Street, Cleveland, OH 44135
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