I did not like the breakfast they did not have a variety
Nothing was unique. Once I walked into my hotel room it smelled like an ashtray when there's signs posted all over the hotel smoke free rooms.
The distance from downtown was about 16mins and the neighborhood was safe.
I called and informed the property that my flight was in late and that it would be a late check-in. When I arrived I was told that they overbooked and that they had no room available. I was forced to drive 20 minutes to another hotel. There, I was told that they were pot of breakfast food, so there would be no continental breakfast.
Why they didn’t have s nice breakfast?!? Ughhhhh I hate staying at hotels with no breakfast
Breakfast is very bad. Don’t fall for free breakfast. Staff is not that great.
This hotel had great location to many restaurants and interstates but lacked in several areas. The bed and pillows were below standard. The bed was so hard, I messed up my back. I had to buy pillows to use. The only other issue I had was the smell of the elevator and hallway. Very suspicious at times. But the bathroom was great! Great shower and toilet. Staff was nice as well.
Fantastic hotel. Very well priced for what you are getting. Plenty of food near by.
The two employees that checked us in were unprofessional. One was complaining about how long her day was and that she wanted to go home and the other was talking explicitly about personal drama that had to do her children's father. All of the utensils that you assume are in the room are not, so we had to go to the front desk and ask for each item that we needed and wait for them to hand everything to us. The kitchen area was pretty dirty. I went to Walmart and bought some Lysol wipes to clean off all the food splatter that was on the cupboards, microwave, and in the fridge. They checked us in for the wrong amount of days even though we prepaid and so the key cards stopped working a day early. I was there for a major surgery so it was an inconvenience to deal with. I've been to other Extended Stay Americas in other states that were much nicer. It wasn't horrible but I wouldn't necessarily recommend it either unless you want to clean your own room upon checking in.
We waited 30 minutes for the hotel desk staff to come out to the desk. We called and heard the phone ringing no answer. She was polite enough when she finally answered the phone and indicated she would be at the desk. The amenities were good. Laundry room for traveling high school sports team. Great location near restaurants and shopping.
Stayed here about 3 times could have spend the same amount and had some place better
The location is excellent. The in-room kitchens are a great feature, and they were nice to provide a recipe guide to help us get the most out of them. However, I got a sense that they use air freshener to mask everyone's cooking odors rather than giving the rooms the thorough cleaning they need. Also, a hotel made for longer-term stays should have lower prices and athletic facilities. Very pricey for not even including a pool or exercise room.
Travelled to Cleveland for a concert. Got in very late (nearly 2 am). Staff was accommodating. Friendly. Allowed an additional hour for check-out as my (teenage) daughter was still sleeping.
Stayed here while I was waiting for my apartment to be ready after relocating for a job. It was an excellent home away from home. Very clean, great amenities.
Located 1.5 mi (2.4 km) from Memphis Kiddie Park, Extended Stay America Cleveland - Brooklyn is within a 10-minute drive of Cleveland Metroparks Zoo. Each of the 104 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
The 104 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Housekeeping is available on request.
Guests of Extended Stay America Cleveland - Brooklyn enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
I did not like the breakfast they did not have a variety
Thank you for your review. Although you had an overall enjoyable stay, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will consider a second visit. Sincerely, Hotel Management
Nothing was unique. Once I walked into my hotel room it smelled like an ashtray when there's signs posted all over the hotel smoke free rooms.
Thank you for choosing our hotel. We apologize for the smoke odor you encountered in your room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The distance from downtown was about 16mins and the neighborhood was safe.
Thank you for choosing Extended Stay America for your visit. We are glad to know you enjoyed your time with us and that you liked our ideal location. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management
I called and informed the property that my flight was in late and that it would be a late check-in. When I arrived I was told that they overbooked and that they had no room available. I was forced to drive 20 minutes to another hotel. There, I was told that they were pot of breakfast food, so there would be no continental breakfast.
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Thank you for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Thank you for your kind rating. We are pleased we met your expectations for an enjoyable stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to our city. Sincerely, Hotel Management