Name: The Colony Hotel
Rating: 3.5

The hotel is in terrible condition. The staff is awful. They lied to us . We booked a triple room but when we arrived they gave us a double room. Upon asking they said they do not have anything else when we asked for a refund they offered a four-bed room when we reached there we found the room had water leakage, the whole carpet was wet and musty . We were getting late so we accepted a two-bed room with a condition that they will change the room next day. A 3rd bed was put in which made the room very cramped leaving barely any space to move around . The bathroom had hair on the floor and in the shower. The telephone shower head attachment kept falling off. The first time when I opened water for shower it came out muddy with grains of sand . Water took forever to adjust the temperature and become clean . Next day when we came back we were told there were many new check-ins so they wont change the room There was a new person at the desk who said they know nothing about any room change despite of the person in the morning even telling us what room #. There was a new person at the front desk every night who was ruder than the night before . They did nothing about the room every time saying talk to the management but giving us nothing to reach them. Final day we were told deal with Expedia... we can’t do anything. All in all horrible front desk staff and terrible condition of hotel. Took more money for a triple room but scammed us with a room for two. BIG CHEATS....RUN RUN RUN

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