Great breakfast and excellent service
The location is terrific, a 10 minute walk to Ben Yehuda, 20 minutes to the Kotel/Western Wall, 15-20 to Mahane Yehuda and less than 5 minutes to Chakra. Rooms are very good sized and the pool is splendid. Views from the hotel rooms are great. But service is spotty. Card keys don't work. Repeatedly. Only some of the staff speak English.Service in the restaurant was awful. My husband had finished his meal before they realized I had never been served.
Overall happy with our stay, beautiful breakfast buffet. Arranging Shabbat meals is highly disorganized and needed to be done only on Friday afternoon.
Amazing lavish delicious breakfast. Pleasant staff. Great location
Hotel is rated higher then my experience. Hotel feels old. rooms are in need of updating. On first morning didn't get the wake up call I asked for. Over all I felt like I paid to much money for this property.
Good hotel, near old city, really good breakfast, pool and gym, parking lot for 35 ILS a day. There was everything we need for our vacation in Jerusalem.
Great price , delicious food , great location , overall great time and great restaurant recommended to all
we checked in at 1 am and we were supposed to get 2 beds. the beds were attached with a king sheet. they sent up security who separated the beds and then brought a bag of sheets and told us to make the beds! the next dy we found roaches in our room. i killed about 10 of them while i was doing my business in the bathroom. we told them about it and the checked and told us they do not see anything. the next night while my son was doing his business, he took a video of the roaches and we went to the front desk and demanded they change our room. basically, my stay in this hotel ruined my vacation! if i had to make this trip again and stay in this hotel, i would not go on the trip.
Located in Jerusalem City Centre, Leonardo Plaza Hotel Jerusalem is within a 5-minute walk of popular attractions such as Jerusalem Great Synagogue and Ben Yehuda Street. This 270-room, 5-star hotel welcomes guests with a restaurant, a 24-hour health club, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:00 AM.
All 270 rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Safes, phones, and desks are also available.
At Leonardo Plaza Hotel Jerusalem, guests have access to a 24-hour health club, free WiFi in public areas, and spa treatment rooms. Self parking is available for ILS 40 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a seasonal outdoor pool, coffee/tea in a common area, and a library.
Great breakfast and excellent service
The location is terrific, a 10 minute walk to Ben Yehuda, 20 minutes to the Kotel/Western Wall, 15-20 to Mahane Yehuda and less than 5 minutes to Chakra. Rooms are very good sized and the pool is splendid. Views from the hotel rooms are great. But service is spotty. Card keys don't work. Repeatedly. Only some of the staff speak English.Service in the restaurant was awful. My husband had finished his meal before they realized I had never been served.
Dear Guest, Thank you for taking the time to give us feedback about your stay. Our goal is to provide the highest level of service to our guests, and make sure their stay here is comfortable and relaxing as possible. We sorry you were not totally satisfied with your service. We are committed to serving the needs of our guests and your comments offers valuable feedback. We are constantly looking to improve our service. We hope you enjoyed other aspects of our hotel . Sincerely yours, Ronit Elispur Guest Relations Manager
Overall happy with our stay, beautiful breakfast buffet. Arranging Shabbat meals is highly disorganized and needed to be done only on Friday afternoon.
Dear guest, Thank you for taking the time to write a review of our hotel. We know that there is a good selection of hotels in Jerusalem and very much appreciate that you chose Leonardo Plaza Jerusalem for your stay. Quality and comfort are very important to us, I will be sure to share your comment with the management. We hope you will continue to choose our hotel when visiting Jerusalem Sincerely yours Ronit Elispur Guest Relation Manager
Dear Mr. Orbitz, Thank you for taking the time to write a review of our hotel. We know that there is a good selection of hotels in Jerusalem and very much appreciate that you chose Leonardo Plaza Jerusalem for your stay. Quality and comfort are very important to us, I will be sure to share your comment with the management. We hope you will continue to choose our hotel when visiting Jerusalem Sincerely yours Ronit Elispur Guest Relation Manager
Amazing lavish delicious breakfast. Pleasant staff. Great location
Dear Guest, Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed your stay with us. We thank you kindly for acknowledging our staff member for their efforts and reliability. We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us. It is very important for us that you have the best experience and that with every stay we will only get better. We hope to have the pleasure of hosting you again in the near future. Sincerely yours Ronit Elispur, Guest Relation Manager
Hotel is rated higher then my experience. Hotel feels old. rooms are in need of updating. On first morning didn't get the wake up call I asked for. Over all I felt like I paid to much money for this property.
Dear Robert, Thank you for taking the time to write a review of our hotel. We know that there is a good selection of hotels in Jerusalem and very much appreciate that you chose Leonardo Plaza Jerusalem for your stay. As I told you while you were at the hotel, your phone was on silent mode, and that is why you missed your wake up call. My apologizes once again. We look forward to seeing you again on your next trip. Sincerely yours, Ronit Elispur Guest Relations Manager
Good hotel, near old city, really good breakfast, pool and gym, parking lot for 35 ILS a day. There was everything we need for our vacation in Jerusalem.
Dear Guest, Thank you so much for investing time to let us know about your positive experience in the Leonardo Plaza Hotel. We thank you kindly for acknowledging our staff member for their efforts and reliability Sincerely yours, Ronit Elispur Guest Relations Representative
Great price , delicious food , great location , overall great time and great restaurant recommended to all
Dear shaul, Thank you so much for investing time to write a review about your stay in our hotel. I am very happy you enjoyed the great location and food at your stay with us. We hope to have the pleasure of hosting you again in the near future! Sincerely yours, Rotem Lavon Guest Relations Representative
we checked in at 1 am and we were supposed to get 2 beds. the beds were attached with a king sheet. they sent up security who separated the beds and then brought a bag of sheets and told us to make the beds! the next dy we found roaches in our room. i killed about 10 of them while i was doing my business in the bathroom. we told them about it and the checked and told us they do not see anything. the next night while my son was doing his business, he took a video of the roaches and we went to the front desk and demanded they change our room. basically, my stay in this hotel ruined my vacation! if i had to make this trip again and stay in this hotel, i would not go on the trip.
Hello, Thank you for your feedback :) we hope to see you back soon.