Skip to main content
Beginning of main content

Recent guest reviews

Was super clean. Great breakfast.very corona safe... All staff wore masks and instead of buffet , everything. Was brought to the table and you ordered whatever you want - With great service. Parking was very affordable and convenient.

Everything was perfect . Couldnt have asked for anything more. Deff lived up to expectations.

One of the best hotels that we have stayed at anywhere in the world. Everything about this hotel is perfection.

What can be said about this hotel but "WOW." The Waldorf Astoria Jerusalem epitomizes luxury and sits in the heart of the city. The hotel is located steps from the Mamilla Mall, which is right next to the Jaffa Gate entrance of the Old City. The hotel itself is beyond beautiful. Jerusalem stone adorns the walls, and beautiful gold and marble grace the floors. The rooms are gorgeous, with crystal chandeliers above the beds. I was beyond impressed by the rainfall shower, the TV embedded in the bathroom mirror, and the elegant decor of the bed and room overall. When I brought an issue about my room to the front desk, they told me that although the reminder of the rooms in my class were booked, they would just upgrade me to a better room on the next floor up! What service! And the breakfast was supreme. Delicious American and Israeli dishes were served throughout, with waiters and waitresses catering to the needs of each table. I was beyond impressed with this hotel, and hope to be able to stay again someday. Needless to say, I would highly recommend the Waldorf Astoria Jerusalem.

The room should have refrigerators in the floor should have an ice machine however the room service for ice was very fast within minutes that's excellent service

Satisfied all our needs. Very accommodating and attentive to all our needs. The food was delicious

Price was much higher then I booked it for very disappointing

From your first walk through the door unti check out the staff makes you feel like a million Bucks. It was worth every penny to stay at this luxurious deluxe hotel. This hotel pre-thinks your every need and want before you even realize you need or want it. It will be very difficult to ever stay in another hotel in Jerusalem ever again.

Very good. Breakfast great with many choses. Excellent coffee.

The rooms were brand new and lovely. Easily compared to great hotels in the USA. Truly felt 5 Star. Great service….when there was a bad experience with a taxi service they arranged, they handled the issue promptly and fairly. Lovely staff, great room.

new property, many of the facilities nt ready yet (pool, spa, health club etc.)

I would normally give this hotel a 5 star rating but for the fact that they were having a "soft opening". So the pool and health club were not ready for the opening, some of the small things like a wine bottle opener were not readily available, nore were there any wine glasses in the room the room itself was exceptionally comfortable and beautifully appointed, but only the lower floors were available and there were no views worth mentioning. The hotel is very well located for enterance to the old city from the Jaffa gate and the staff was very eager to please

26-28 Agron Street Jerusalem

Hotel highlights

  • Walking distance to Mamilla Mall and Jerusalem Great Synagogue
  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Jerusalem City Centre, Waldorf Astoria Jerusalem is within a 5-minute walk of Mamilla Mall and within 15 minutes of other popular attractions like Jaffa Gate. This 226-room, 5-star hotel has 3 restaurants along with conveniences like free in-room WiFi and a fitness center.


Dining

Free cooked-to-order breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11 AM. There are multiple options for onsite dining with 3 restaurants, including The Palace, which specializes in Mediterranean cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, sip a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

The 226 rooms are soundproofed and have an array of amenities, including refrigerators, minibars, and free newspapers. 46-inch flat-screen TVs come with DVD players, and guests can stay connected with free WiFi and wired Internet. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, ironing boards, and desks are other standard amenities.


Property features

At Waldorf Astoria Jerusalem, guests have access to a fitness center, a rooftop terrace, and free WiFi in public areas. Parking is ILS 60 per day (ILS 20 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for ILS 250 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a conference center, a business center, and a computer station.

Room options

King Grand Deluxe Room

1 King Bed | Sleeps 3

King Terrace Room

1 King Bed | Sleeps 3

One Bedroom Suite

1 King Bed | Sleeps 3

King Deluxe Room

1 King Bed | Sleeps 3

Guest reviews for Waldorf Astoria Jerusalem

Everyone (8) Couples (3) Business (1) Family (3)
5
Partner Couples

Was super clean. Great breakfast.very corona safe... All staff wore masks and instead of buffet , everything. Was brought to the table and you ordered whatever you want - With great service. Parking was very affordable and convenient.

By , from RBS on Aug 11, 2020

5
Everyone

By on Jul 4, 2020

5
Everyone

By on Feb 18, 2020

Review comment responded on Feb 24, 2020

We are thrilled we made your stay enjoyable, and hope to have the pleasure of welcoming you back again soon. Best wishes from the holy city,

5
Family

Everything was perfect . Couldnt have asked for anything more. Deff lived up to expectations.

By on Jan 27, 2020

Review comment responded on Jan 27, 2020

Dear Mr. Mike, Thank you very much for your review. We are constantly striving to ensure that each and every guest enjoys their time. We are glad you enjoyed your time with us. We hope to have the pleasure of welcoming you back again soon.

5
Everyone

By on Dec 30, 2019

Review comment responded on Jan 5, 2020

We are so happy you enjoyed the elegance and history of our bespoke hotel in Jerusalem. We hope to have the opportunity to welcome you back again soon, with regards,

5

perfection!

Everyone

One of the best hotels that we have stayed at anywhere in the world. Everything about this hotel is perfection.

By on Jun 7, 2018

Review comment responded on Jul 10, 2018

Thank you for your review, we are so pleased that you enjoy the many aspects of the hotel and hope that we will have the pleasure of hosting you on many occasions in the future.

5

luxury in the heart of jerusalem

Everyone

What can be said about this hotel but "WOW." The Waldorf Astoria Jerusalem epitomizes luxury and sits in the heart of the city. The hotel is located steps from the Mamilla Mall, which is right next to the Jaffa Gate entrance of the Old City. The hotel itself is beyond beautiful. Jerusalem stone adorns the walls, and beautiful gold and marble grace the floors. The rooms are gorgeous, with crystal chandeliers above the beds. I was beyond impressed by the rainfall shower, the TV embedded in the bathroom mirror, and the elegant decor of the bed and room overall. When I brought an issue about my room to the front desk, they told me that although the reminder of the rooms in my class were booked, they would just upgrade me to a better room on the next floor up! What service! And the breakfast was supreme. Delicious American and Israeli dishes were served throughout, with waiters and waitresses catering to the needs of each table. I was beyond impressed with this hotel, and hope to be able to stay again someday. Needless to say, I would highly recommend the Waldorf Astoria Jerusalem.

By , from New York on Feb 17, 2018

Review comment responded on Feb 25, 2018

Dear Elan, We would like sincerely thank you for your kind feedback, and are truly delighted you so enjoyed your stay. Guest feedback is invaluable to improving and enhancing the True Waldorf Service we take pride in and comments are always appreciated. Looking forward to welcoming you back again for many more such wonderful experiences.

5

excellent food excellent service beautiful deck

Everyone

The room should have refrigerators in the floor should have an ice machine however the room service for ice was very fast within minutes that's excellent service

By on Sep 4, 2017

Review comment responded on Dec 28, 2017

We are delighted you so enjoyed your stay. We thank you for your time taken to respond to our survey. Guest feedback is invaluable to improving and enhancing the True Waldorf Service we take pride in and comments are always appreciated. Our team is looking forward to hosting you again.

5

excellent location

Everyone

Satisfied all our needs. Very accommodating and attentive to all our needs. The food was delicious

By on Jan 24, 2017

5
Everyone

Price was much higher then I booked it for very disappointing

By , from s on Jan 18, 2017

url importing http://www.orbitz.com/Jerusalem-Hotels-Waldorf-Astoria-Jerusalem.h6368804-p2.Hotel-Reviews
There was an error importing /Jerusalem-Hotels-Waldorf-Astoria-Jerusalem.h6368804-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Jerusalem-Hotels-Waldorf-Astoria-Jerusalem.h6368804-p2.Hotel-Reviews