The clerk was on the phone when I came to check in and I had to stand there for quite a while before he was able to assist. He was pleasant and polite. Once we checked in we were given no direction to our room and it took a bit to figure out where it was. The walk way was full of trash and smelled of urine. I booked a non smoking room, but once we got in side, it reeked of cigarette smoke. The room was shabby, dirty, and the bedding was stained and dirty. The smoke detector was beeping and the heat barely worked. We ended up leaving after 10 minutes. That red roof is nasty.