I booked this hotel on Orbitz, which included breakfast. When we checked in, the Hilton rep initially would not honor the breakfast, indicating Orbitz sells that so people will book with them. That issue is between Hilton and Orbitz, not the consumer. She made an exception and gave us the breakfast. I was miffed, so we stayed one night and moved to another hotel. Orbitz was great with assisting me with moving!
The front desk guys sucks!!!! Was told I had to book two days because I was a local guest. But wasn’t informed at times of booking. Made a reservation for the second night and when it was time to check in there was no room for me.
I had a cargo box on my car. Parking was lmited for tall vehicles
Hotel was great! Room was spacious, bed comfortable and very clean!
I thought the staff was very pleasant and the hotel itself was clean and well maintained. My room was comfortable and the location was very convenient to Xavier and for getting on the highway.
Nice new clean convenient place for us. No breakfast unless you pay
I reserved 3 rooms at this property through Orbitz over a month prior to our arrival for our daughters graduation from UC for my family and two sets of grandparents for Aug 9-11.. A week prior I called Orbitz to modify two of the three rooms for an earlier checkout- (Aug 9-10), keeping the same check-in. They reassured me that all was set for my arrival and two rooms were changed to a one night stay. When the day came to check in ,the front desk had only one room available to us - we were told they over booked so they changed our room type and per their records the other two rooms were checking in on August 10-11. I called Orbitz and was kept on the line with them for over 4 1/2 hours!!!! From 6pm- 10:30pm- first with an Orbitz rep, 20 min wait for an Orbitz supervision (on the phone with him for over an 1 1/2 hrs) and then a 45 min wait on hold for a corporate rep!! Bottom line - the hotel saying it was Orbitz error and Orbitz blaming the hotel! One set of grandparents took the only room available, the other grandparents fortunately able to stay with friends and we had to inconvenience my daughters friends/ roommates to stay with them- this was a very busy weekend and many hotels were booked or rates were extremely high (which is why I had made reservations over a month in advance) Worst customer care - they have lost an Orbitz user- never again.
Great location and in great condition. Close to everything.
The design was awkward at first, but then I found a great parking spot up front.
Very happy with the hotel, it's location, and access to both the university and downtown. Used the gym facility which was clean and bright.
New Hotel with parking garage, amazing bartenders, clean
Xavier University is within a mile (2 km) of Hilton Garden Inn Cincinnati/Midtown, OH, and other popular attractions like Cincinnati Zoo and Botanical Garden are within a few miles (5 km). This 3-star hotel welcomes guests with 120 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Enjoy a bite to eat at the hotel's family restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with breakfast, served for a fee from 6:00 AM to 10:00 AM.
All of Hilton Garden Inn Cincinnati/Midtown, OH's 120 heated rooms provide MP3 docks, microwaves, and refrigerators. Guests can expect free WiFi and wired Internet, along with 42-inch flat-screen TVs and pay movies. Bathrooms offer free toiletries, and pillowtop beds with premium bedding ensure a restful night. Dishwashers, free newspapers, and free local calls are also available. Weekly housekeeping is available.
Built in 2018, the brand new Hilton Garden Inn Cincinnati/Midtown, OH offers an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
I booked this hotel on Orbitz, which included breakfast. When we checked in, the Hilton rep initially would not honor the breakfast, indicating Orbitz sells that so people will book with them. That issue is between Hilton and Orbitz, not the consumer. She made an exception and gave us the breakfast. I was miffed, so we stayed one night and moved to another hotel. Orbitz was great with assisting me with moving!
The front desk guys sucks!!!! Was told I had to book two days because I was a local guest. But wasn’t informed at times of booking. Made a reservation for the second night and when it was time to check in there was no room for me.
I had a cargo box on my car. Parking was lmited for tall vehicles
Thanks for your response!
Hotel was great! Room was spacious, bed comfortable and very clean!
Thank you for your positive feedback. We hope to see you again soon. Have a great day!
I thought the staff was very pleasant and the hotel itself was clean and well maintained. My room was comfortable and the location was very convenient to Xavier and for getting on the highway.
Thank you for your positive feedback. Hope to see you again soon!
Nice new clean convenient place for us. No breakfast unless you pay
Thank you for your positive feedback. Hope to see you again in the near future. Thank you for lodging with us at the Hilton Garden Inn Midtown.
Thank you for your positive feedback. Hope to see you again soon!
I reserved 3 rooms at this property through Orbitz over a month prior to our arrival for our daughters graduation from UC for my family and two sets of grandparents for Aug 9-11.. A week prior I called Orbitz to modify two of the three rooms for an earlier checkout- (Aug 9-10), keeping the same check-in. They reassured me that all was set for my arrival and two rooms were changed to a one night stay. When the day came to check in ,the front desk had only one room available to us - we were told they over booked so they changed our room type and per their records the other two rooms were checking in on August 10-11. I called Orbitz and was kept on the line with them for over 4 1/2 hours!!!! From 6pm- 10:30pm- first with an Orbitz rep, 20 min wait for an Orbitz supervision (on the phone with him for over an 1 1/2 hrs) and then a 45 min wait on hold for a corporate rep!! Bottom line - the hotel saying it was Orbitz error and Orbitz blaming the hotel! One set of grandparents took the only room available, the other grandparents fortunately able to stay with friends and we had to inconvenience my daughters friends/ roommates to stay with them- this was a very busy weekend and many hotels were booked or rates were extremely high (which is why I had made reservations over a month in advance) Worst customer care - they have lost an Orbitz user- never again.
Great location and in great condition. Close to everything.
I'm sorry for the inconvenience, thanks for your feedback!