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Recent guest reviews

Gail was a huge help at the front desk when we ran into a bit of a problem. Also, the dining room staff were very helpful and friendly. Also, we traveled with our 1 year old, and we found the crib to be very good quality with a nice mattress.

The hotel was a convenient location for us, so we we happy to find it. Very disappointed in the low level of housekeeping in the individual rooms - our family were in 5 separate rooms for 3 nights. One couple had to change rooms 3 times to find a room that didn't smell like overpowering room freshener. In 2 of the rooms, we questioned whether the bed sheets had been changed after the last guests left since the sheets looked decidely dirty. Daily housekeeping was hit-or-miss: at least 1 room was skipped each day; some days we got fresh towels but the used ones were not taken; maybe the sheets were changed, maybe not; didn't get replacements for the coffees for the in-room coffee makers. I will say the front desk staff were very friendly and apologetic; that was nice, but is that enough??

Nice

I like that the closet where you put your suitcase and the bathroom were totally hidden from the room. Overall, we had a good stay.

Its close to everything in Western Hills. Currently undergoing renovations but all the new furnishings look nice

Reception staff not always at desk. One man was outside smoking. The toilet seat needs to be replaced in Room 504. It’s not the right size and shifts when you sit on it. Room was very nice and breakfast was great.

Staff very friendly and helpful. Sylvia checked us in delightful young lady.

Unfortunately, I scheduled the wrong date and had to pay the $144 without staying there. I don't contest the policy, but the hotel does not have a room for the date I wanted. I found another place to stay on 7/13.

Convince to my sister’s home Friendly staff, convenient parking.

The staff at the hotel is excellent! If we were in need of anything, they took great care of us! Thank you so much as we were in town to attend a funeral! Your compassion was such a blessing to me and my family!

The facility has been a non-smoking facility for over 10 years per the front desk. RM 327. Our room smelled like smoke, and the carpet had 20+ cigarette burns. There was water damage to the ceiling in the bathroom. There was hair and dusk behind the bathroom door. I arrived late and could not address the conditions right away. The next morning I woke with the worst headache, smoke? Mold? Spouse? The next day I asked to switch rooms and they were able to accommodate me to a very nice room with newer carpet. They were unable to upgrade the spouse.

Lots of eating options close by and right off I-74.

Hotel was in a perfect place with lots of food and close to the highway. Room was clean, breakfast was good and pool was refreshing.

Everyone was friendly and efficient. We will definitely recommend this hotel to our friends and family!

Got in very late as a rest stop from a very long trip and it was a welcome stay

Needed the room early. Desk clerk took my cell, called me while out for lunch notifying me the room was ready. Great service and breakfast was outstanding.

Basic hotel, nothing crazy. The breakfast was average at best. Room was clean, bathroom was clean and the staff was very nice. It wasn't the best hotel I've stayed in but it served it's purpose. Location was good, only about 15-20 mins from down town Cincinnati. They list the address as Cincinnati, but it's really in a suburb of Cincy.

The hotel included all basic amenities and was clean and quiet (two most important things while I'm traveling). It was conveniently located right off the highway.

Rybolt Rd. Cincinnati OH

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Health club

Located in Dent, Holiday Inn Express West Cincinnati, an IHG Hotel is within a 15-minute drive of popular attractions such as Duke Energy Convention Center and Cincinnati Museum Center at Union Terminal. This 115-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is included with your stay.


Rooms

The 115 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and safes.


Property features

At Holiday Inn Express West Cincinnati, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and a 24-hour business center. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and free newspapers.

Room options

Room, 2 Queen Beds, Accessible (Communication, Mobil Roll-In Shower)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible (Communication Accessible)

1 King Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible (Communication, Mobility Tub)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express West Cincinnati, an IHG Hotel

Everyone (5) Couples (4) Business (2) Family (12) Other (1) Friends (1)
5
Family with small children

Gail was a huge help at the front desk when we ran into a bit of a problem. Also, the dining room staff were very helpful and friendly. Also, we traveled with our 1 year old, and we found the crib to be very good quality with a nice mattress.

By on May 12, 2022

Review comment responded on May 20, 2022

Dear Christine, Thanks for staying with us and for your review. We are delighted you enjoyed your visit and Gail was able to assist you during your stay. We look forward to serving you again soon!

2
Family

The hotel was a convenient location for us, so we we happy to find it. Very disappointed in the low level of housekeeping in the individual rooms - our family were in 5 separate rooms for 3 nights. One couple had to change rooms 3 times to find a room that didn't smell like overpowering room freshener. In 2 of the rooms, we questioned whether the bed sheets had been changed after the last guests left since the sheets looked decidely dirty. Daily housekeeping was hit-or-miss: at least 1 room was skipped each day; some days we got fresh towels but the used ones were not taken; maybe the sheets were changed, maybe not; didn't get replacements for the coffees for the in-room coffee makers. I will say the front desk staff were very friendly and apologetic; that was nice, but is that enough??

By on Sep 13, 2021

Review comment responded on Sep 14, 2021

I want to apologize for us missing the mark. I appreciate you sharing your feedback. We take all feedback very seriously I will be sharing your feedback with our team to help us improve. I hope you will give us another chance in the future to show you how wonderful it is to stay at the Holiday Inn Express Cincinnati West

5
Everyone

By on Sep 8, 2021

5
Family

Nice

By on Jul 28, 2021

5
Partner Couples

I like that the closet where you put your suitcase and the bathroom were totally hidden from the room. Overall, we had a good stay.

By on Jun 13, 2021

Review comment responded on Jul 18, 2021

Dear Anonymous, Thanks for your review and rating. We are delighted you enjoyed your stay with us and look forward to serving you again!

5
Everyone

By on May 24, 2021

4
Family

Its close to everything in Western Hills. Currently undergoing renovations but all the new furnishings look nice

By on Jan 30, 2020

4
Everyone

Reception staff not always at desk. One man was outside smoking. The toilet seat needs to be replaced in Room 504. It’s not the right size and shifts when you sit on it. Room was very nice and breakfast was great.

By on Nov 19, 2019

Review comment responded on Nov 23, 2019

Thank you for staying with us and for sharing your review. We want your experiences with us to be always efficient and frictionless and I'm sorry to learn your stay wasn't the case due to the level of service received from our staff. I have shared your comments with the hotel management and I trust that steps will be taken in improving our services to ensure we avoid this from happening again in the future.

4
Family Family

Staff very friendly and helpful. Sylvia checked us in delightful young lady.

By on Sep 20, 2019

Review comment responded on Oct 12, 2019

Thanks for your review. We are pleased that you enjoyed your stay with us and that Sylvia made each interaction count! We look forward to serving you again soon.

3
Family

Unfortunately, I scheduled the wrong date and had to pay the $144 without staying there. I don't contest the policy, but the hotel does not have a room for the date I wanted. I found another place to stay on 7/13.

By on Jul 11, 2019

Holiday Inn Express West Cincinnati, an IHG Hotel

5505 Rybolt Rd., Cincinnati, OH 45248
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