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Holiday Inn Express Palatine

2.5 out of 5.0

Recent guest reviews

Hotel was close to the freeway. The bed was comfortable but the room smelled when the heat or AC was turned on.

The room was very basic...nothing to write home about. I was surprised and quite disappointed to find there was no mini refrigerator nor was there a microwave. I thought both of these items were hotel staples now-a-days. To add to my surprise, there was a small store near the front desk where guests could purchase frozen pizza and other microwavable items. Not sure how they expect guests to store or prepare the food. The location was good - far enough from Chicago yet still convenient to downtown for sightseeing. Also plenty of good restaurants nearby. Overall our experience was just Mehhhh.

We came to the area for a mini family reunion. There are lots of wonderful parks and nature preserves around Palatine. Check in was quick and easy. The hotel was clean and nice looking. The continental breakfast was one of the best we've ever had! An elevator was "out of service", but using the stairs was no problem for us and I'm sure it's repaired by now. We did take advantage of the pool -- it was a little dated -- but our children had fun playing in it. There was plenty of parking.

Check-in was easy, breakfasts were decent, cleanliness was very good, staff was very helpful. A nice hotel to stay with or without the family

was Great, Staff was friendly and helpful.. room nice, clean.. hot shower was Hot... only regret was forgot my swim suit - or i would have tested the pool

Stayed three nights in very quiet, clean and comfortable rooms. Until I went down for the breakfast did I even realize that the hotel was full, that was how quiet it was. It was convenient to the highway to go in any direction as I was in visiting family and friends in Barrington, Mt. Prospect, and Deerfield. If I would have been inclined there was full access to a full operating gym with pool.

Good breakfast, nice and clean room.Would definitely recommend to a friend

Good.will come back. Breakfast us good and night time staff is nice. Tom the shuttle driver is the best.

Room is clean. buth there is no refregerator. I couldn't drink cool water. I was hungry at night. I bought small bar. It is so expensive.

Nice hotel Clean Good amenities Great Location for what we needed Lots of food options around Pool and fitness club were great Breakfast - decent Good value

We chose this hotel because of its lower price compared to those nearer to the airport. The staff was very helpful and friendly.

It was just an average experience. This one looks to be an old construction. On the whole, going my experiences at other other holiday inns, this wasn't upto my expectations.

I usually don't take my time to write comments on any hotel stays here, but my stay at this Holiday Inn was pretty darn special I'm spending a moment to leave comments. At 530AM, I heard a lot of water dripping from the ceiling (directly above the bath tub). Probably leaking from the shower in the room above. Knowing that water probably contains somebody's bodily fluid and tissues, I felt horrible. I put towel in the tub (hoping to make it quieter) and went back to sleep. And then at 700AM, housekeeping knocked on my door. AT 7AM? What kind of hotel sends a housekeeping at 7AM? Went to the front desk later to relay my concerns, and they just gave me a cold shoulder. Looked like I was not the first person talking about these issues .. the staff there had some battle-hardened attitudes.. Not only I'm never going back to this hotel, I'm done with Holiday Inn in general

We really enjoyed the location to the strip malls, gmy and pool. The resturants that delivered to the Hotel made it all the more convenient, especially after a full day of activity. In short we all enjoyed our stay very much.

Planned to stay a night after a friend's wedding. The hotel was a little tricky to find as it's not directly off Dundee Road. Checking-in earlier in the day was a breeze. Room was so so but had a nice looking bed and a full-body mirror. TV was dated but that wasn't a surprise given the cost. Bathroom had a medium-sized vanity and the toiletries were small and easily stuffed into our suitcase. The hotel had shuttle service to and from the reception hall we'd be visiting, though the front desk didn't mention it upon check-in. Continental breakfast was served with some hot items including country biscuits and gravy, sausage patties and bacon. Front desk handled taxi needs in the morning.

Pros - Great location to food, shopping and airport. - Free wi fi - Delicious continental breakfast Cons - Awful customer service - Never did dry cleaning for important event please read my review below. - Gross elevator - Poorly remodeled hotel - Muggy hotel room even with a/c on. The location of the hotel was great. There were a lot of restaurant, grocery stores and shopping plazas all around. It was very close to the airport which was also convenient, but don't stay here if you want to frequent downtown Chicago, the trip takes at least an hour. The continental breakfast which is usually gross at any hotel was actually pretty good. Here is the bad. My Girlfriend and I were in town for a wedding. On Friday morning we both dropped off some dry cleaning to be taken care of. The hotel advertised same day pick up. Well come Saturday at 5 PM I go down stairs to pick up our dry cleaning. Well, my dry cleaning is not there. The front desk tells me to go up stairs while he locates our dry cleaning and will call the room when it is found. Thirty minutes later no call. I go down stairs and ask the same gentlemen at the front desk if he has found my dry cleaning or figured anything out. Needless to say he was surprised I came back down stairs to ask about my dry cleaning and from the look on his face I could tell he did nothing to look for it. So he goes off for a minute to search for it but no luck yet again. Looking behind the desk I see some dry cleaning drop off bags. I ask if there were any bags there for room 504 and behold there our dry cleaning was, never moved a spot. I begin to panic because the wedding was on a Sunday and my Girlfriend was a Bridesmaid. The only help the front desk offered was handing me my clothes and giving me a phone number to the dry cleaner who picks up the clothes for this location and said "good luck bud". Needless to say I couldn't find a dry cleaners open after 6 PM or on Sunday for dry cleaning. Basically screw the customer service at this hotel because there was none and they left me high and dry with my dry cleaning for a good friends wedding. Also, I do know the guy picking up the dry cleaning came because the cleaner told me he saw them come by. Basically they never did my dry cleaning and offered me no help. This place is a dump. You can tell they took an old hotel and tried to modernize it. Still looks like a dump. Our room was also muggy even with the a/c blasting. The elevators were also not working properly. From the first floor they went all the way up and then down to your floor.

The service was great. The North Suburbs of Chicago had a massive power outage which did affect our hotel but the hotel staff did a great job finding us another hotel. [...] [...] and the rest of the staff were great even in the face of so many upset travellers, a high school marching band, and sports campers.

very good, friendly staff and very nice room. very good breakfast.

Late arrival, two rooms with two different features, right next to each other. 3 teenagers and two under 5, the breakfast buffet included in the price of the room was a big bonus. The amenities for the price were unbeatable. The rooms were clean, modern and comfortable. I will stay there again, provided I can book for a comparable price. The location was great also.

Very helpful front desk.

1550 E Dundee Rd Palatine IL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 3.1 mi (4.9 km) from Deer Park Town Center, Holiday Inn Express Palatine is within a 10-minute drive of George Clayson House Museum. This 181-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Raupp Memorial Museum and Palatine Hills Golf Course are also close to this Palatine hotel.


Free buffet breakfast is offered each morning. Satisfy your hunger from the comfort of your room with room service.


The 181 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and free local calls. Guests can expect LED TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include ironing boards and desks.

Property features

Guests staying at Holiday Inn Express Palatine enjoy an indoor pool, a health club, and a spa tub. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a meeting room.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4